Trish is always very knowledgeable & hosts a nice class! Great way to experience new whiskeys. Glad to have done it. Will be back! read more

Total Wine & More - Whiskey class - Beer, Wine & Spirits Near Me - Tucson, Arizona

Repeated unexceptional store service. Issue with an account $10 credit for future purchase of a promotional brand of Tequilla. No credit on file when went to use. Not much difference in pricing from supermarket savings deals. Generally much greater selections across the board on all items. read more

They've got it all. Maybe only one choice of each, but pretty well stocked and they will help you find what you need, but the layout is pretty self explanatory and their prices often beat local competition. read more

Consistently better prices than BevMo. Huge selections, especially of spirits/liquors but also eclectic beers and hard ciders. You can usually find a staff member (or be referred to one) who is knowledgeable in your specific shopping interest that day too. Parking is easy (indeed 4 spots closest to their doors are reserved for Total Wine). And curbside pickup processes within an hour or two (via app) and gets brought to you moments after arriving. Be sure to have ID ready! read more

I went into the store to pick up a bottle of Hennessy VSOP Privilege as a gift for someone who only drinks that particular one. I checked the website before going in. Once there they didn't know what I was talking about despite my showing them the picture on the app. They made me think I had looked up the wrong store. I humored them and changed it even though I knew I had chosen the right store. Didn't even acknowledge that something was wrong if the app showed the had it. They did make an effort however one of them insinuated that I was trying to get a more expensive item for the price listed. I didn't appreciate that at all. Next time acknowledge that your website is problematic and at least apologize for the customer inconvenience read more

Total Wine & More - Picture showing the item I asked for and that it was in stock in the Broadway store - Beer, Wine & Spirits Near Me - Tucson, Arizona

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Came in looking for an extra special boutique bottle of Scotch. I knew they would have options and they did. Score! Thanks Total Wine! read more

Total Wine & More - Beer, Wine & Spirits Near Me - Tucson, Arizona

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Very rude employees and unfortunate service. Check out register very rude and dismissive. Will not return.

The one thing I really enjoy about this place is when I'm looking for that one specific thing there's always a staff member that knows exactly where it is! read more

Total Wine & More - Moscow Mule Jug - Beer, Wine & Spirits Near Me - Tucson, Arizona

When checking out the employee named Jodi tried to give me a Box for my wine that was not satisfactory for bottles. I said I wanted one that had higher separations to prevent them from jiggling around. She accused me of being rude for not trusting her box choice. She was quite sarcastic and rude. read more

When people in a large business make new customers feel like old friends, that's a place you want to visit again and again. Everyone made me and my companion feel so welcome. We were invited to an in-store tasting. The hostess was extremely knowledgeable and didn't force us towards any particular brand. That was Rhea. She was fun and knew about so many different types of alcohol. Then, Byron helped us find EXACTLY what has been impossible to find anywhere else! I will make the trek to Total Wine at least once a month for their excellent guidance. And prices! read more

Refused to serve me because I was with my child?! This is not illegal and other children were walking around the store with their guardians and sold to the adults present. I presented my legal ID as well?! read more

They always have what I am looking for and the service is always friendly. I am not looking for much more out of a place I buy my beer.

I had never visited this company before until I walked into the one in Tucson Arizona. Boy or boy let me tell you pretty much any drink that you were looking for while you're making it and mixing it yourself or looking for already premade this was the place to be. I would have given five stars but the fact that when I walked into the store and looked around for about 10 minutes and still cannot find what I was looking for three associates working there walked by me or stood by me not even asking if I was eating any type of help finding anything. So it took me the customer looking to find an associate asking for a particular wine that I was looking for then the help was above and beyond. But as far as the nature of the reason of why you would visit this location then I say it is well worth going in anytime you see one of the stores based off of their inventory. read more

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Visited the store at Park Place Mall and I was not disappointed. Large selection, large variety and the prices range from very affordable to very fine liquor $. What I like is that you can always find something for yourself or to gift. Speaking of gifts, they carry wine glasses, nice sets and novelty glasses for gifting, wine cooler "handbags " that are really cute for a female friend, really nice and beautiful decanters (all prices) and for those that smoke there is a humidor. My goodness, I just enjoy looking at all the brands, domestic and imported , for just one type of liquor at a time. Who knew how many whiskeys or tequilas there could be? Yes, I'll be back because of the selection all under one roof. read more

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These guys can usually get you what you need. Great customer service, wide selection, and pretty good prices. read more

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These stores are amazing! I wish we had them at home! The first one I went in was very nicely arranged, had a woman who knew everything about everything I needed help with, and her recommendations were top notch! She went above and beyond to make sure I had everything I needed! I wish I knew her name! She was the epitome of EXCELLENT customer service! Several other employees asked if I needed help as I navigated my way through the ginormous store. (This is what I rated it 5 stars for.) The second one, closer to the south end of town, was not nearly as customer-service oriented. It was smaller and not arranged as well. When I asked for help, the man who was stocking something, pointed to the general direction and told me all they had was on aisle x or xx. I couldn't find them, so I settled for something else. I'd have given them 2 stars, but the cashier was extremely nice and friendly! read more

I love this place it has to be one of my favorite liquor stores not because they have amazing liquor and wines but all the gadgets, they are the best. Every time we go in early spend too much money. I WOULD go back. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Tucson, Arizona

Great selection. Clean. Nice rewards program. Friendly staff. Prices...well like anything else there are some good prices and some not so good. Just got to keep an eye on things. This is a great place to find what you want or never thought of. The app is helpful to look ahead. But the app does not show all that is in the store. They do have a pick up spot in the store and curbside pick up. read more

I am absolutely heartbroken to be writing this review. I've been a loyal customer to this location on work trips, as well as one's near home on a regular basis. However this experience was horrendous and I cannot support Total Wine any further. A group of 4 of us walked in- three POCs and myself. Myself and another were entirely sober, and the other two of my coworkers were tipsy. The closing manager approached us upon entering. We were all in a good mood, knocking jokes and whatnot, but nothing disruptive or crazy by ANY means. She took one look at us and told us to get out, and my coworker said "Sorry, I'm a little tipsy." She took that line and ran with it, rushing all of us out of the door. She did not hesitate to run us all out, making God knows what sorts of assumptions about our group. As we were exiting, she rose absolute Hell, screaming for us to leave the store; mind you- the exit is on the other side, opposite from where we were standing. She caused an absolutely UNNECESSARY scene, embarrassing all of us. read more

Easier to access weekdays with sometimes buy parking at mall especially weekends. Very competitive pricing with big selection . Holiday time at park mall total wine store. Lucky to find parking a long way from store. It would be great if like Frys you could order on line & pull up in front for delivery. I was lucky to escape mall parking lot at 330 pm. Great to see my respected manager John the manager is the best , helpful friendly& knowledgeable ! The rest of employees pretty weak , unfriendly & unavailable??? Prices good & parking a hassle ? Is it worth it to save a couple dollars? Maybe has items you can't find elsewhere? Johns the best ! read more

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They always have what I looking for especially in Tequila. The persons working there are very knowledgeable. I know that they will help me find what I want. read more

This location has a great selection of a variety of all of Oliver alcoholic and a non alcoholic beverages. Bahalic beverages. Too bad the customer service is always horrible here! Every time we come in here and we have questions the staff act as if they can't be bothered. I don't come here often I'd rather shop elsewhere unless it's one of those hard to find things and then I end up giving in. Bring back the 1800 Jalapeño Margarita mix read more

I made a yelp account just to leave another review. There is a wonderful woman working there named Joan who has helped me checkout the last few times. Her customer service is always phenomenal and she is extremely friendly and welcoming. She is always very kind. Thank you read more

While staying in the Tucson area for a couple of days we were glad to see that there was a Total Wine store nearby. It's our favorite place to get wine and beer when we are in our home town. It is essentially the same as our store except it is larger. They have the largest selection of everything I've ever seen. It is especially true of the Craft Beers. I found my favorite Blue Moon beer and it was about $2 cheaper than our store. In fact most of the products we looked at were less. read more

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Great place, nice and spacious with plenty of selection. As far a whiskey goes prices are about the best in town. If you like wine, you could spend hours here. read more

When I travel for work I always bring back something from the area. The staff here is always prepared to help you out with what you are looking for. They know their stock! I can't wait to get home and share my selections with my husband! read more

The selection here is mind amazing. Just about anything you would want is here. The prices are competitive unless you are looking for the cheapest product one can get. To me, it's worth the 1% or so extra for this awesome store. It takes me 15 minutes to get to the store and it's worth the drive. The store is very clean and the products neatly shelved and organized. The product selection is so dense that better signage would really help. A map at the front of the store would be nice. I am a bit disappointed that the cold storage are is a bit on the lean side especially in the beer area. I would really like to taste some of the beers they carry; however, buying a 6-pack of an unknow product can be expensive. Single bottle service and/or tasting events would really enhance this store. I do have to say that finding help is a bit of a chore as most employees are concentrated up front with the check-out area. It would be nice to have somebody who is product knowable to consult with on new product selection. In that respect, Bev-Mo is the better store if one wants to explore products and the differences. read more

We were looking for a specific wine and one of the workers (I forget his name) took time to walk us to the section to help locust. It was no longer in stock but he pointed at some which were similar. We came back for a case the next day for a gathering and he helped again to pull a case off the top of the rack. Everyone was very customer focused. read more

I have only been in here a few times over the years and it must've been quite a while since my last visit because this place is absolutely phenomenal! From what they stock, the presentation of the products (yes alcohol!), and best of all the low prices! And I was easily able to find my favorite, select beverages and they were only about half price from what find elsewhere in Tucson. What I was really surprised to find was that they sell cigars here and have a very nice walk in humidor. Usually most retail stores don't have or carry good quality cigars and the cigars they sell can usually be used as tinder for a fire because they are so dry. But not at this store; the humidor was very well humidified, the cigars were in great shape and they had a fantastic selection of premium cigars! Oh and did I mention the cigars cost about 50% less than what you pay in the typical cigar shop? This was a great find, I found one stop shopping for my favorite beverages and cigars! read more

Total Wine & More - Beer, Wine & Spirits Near Me - Tucson, Arizona

Ok, so fist the good: They have a great selection of wines, alcohol, and many more. The prices are always really good, and you can normally find new and weird things to try with you friends. The bad: their customer service to me is always lacking. From extremely slow cashiers, to employees thst dont know where product is in the store. All in all if you know what you want, go here. If you are lookin for help with something from employees, I would stay away. read more

this location was a bit far from my house but was totally worth it when the employee logan helped us. he was extremely patient with my partner and I and was very knowledgeable regarding the variety of vodkas. thank u total wine & logan! read more

Came here for the hype and to try a trending wine. Although it was out of stock an employee recommended a different brand and it was AMAZING. These people know what they're selling and have knowledge in whatever you're looking for. Satisfied and will be coming back to try new things. read more

We order our wine weekly from Total Wine. We place our order online & pick it up...this was very prudent to do when Covid-19 hit, but we got spoiled with that service, so we've continued that. We love all the specials & coupons they send us and try new things on occasion. We Totally recommend Total Wine!! read more

When you spend the amount of money at TW, you would at least expect the cashiers to be friendly, anamarie was rude, rude, rude! Maybe they need training in how and how not to treat customers! read more

Discrimination towards those with medical conditions. Was kicked out of the store and refused service because I am unable to wear a mask. Will not be supporting a company that has blatant disregard for people with disabilities and medical conditions. read more

I was a kid in a candy store with eyes like saucers when I walked around this gigantic store. I have no idea how anyone, staff included, find anything. My mom found wine which is in multiple isles. Again, she knew her way around but I was lost. I even wondered off like a proper kid in a candy store! Haha. Total Wine should be called Liquor Emporium. You want it, they have it. Don't know what you want? You'll discover it. I honestly could have spent two hours just browsing without noticing if I was alone. The prices seemed reasonable, and a price range for everyone. I checked out the local beers and they were all the standard prices I'm used to. No hefty markup. I was happy to see that. I enjoyed the make your own six pack section too but again, way too big a selection for me to choose! I'll definitely be coming back when I've got some extra money to spend. My only critic is the lack of staff. I walked around for a good 20 minutes and no one walked by or checked on me. If I needed help it would have though to find. read more

I reallllly like this place. After my last trip to the dreadful BevMo, I disowned them as my favorite liquor store. Let me tell you why this place is better: 1. Price, price, price! Total Wine has very competitive pricing. I'm a boxed wine kind of girl. There is a $2-3 dollar difference between the boxed wine at BevMo and Total Wine. Now, I know that dollar amount won't break the bank, but if I can save a couple of bucks, why not?! Another example is the glassware. At BevMo, they charge $3.99 PER glass. I was in need of some martini glasses and spent $9 on two. They don't sell sets (weird, right?!) At Total Wine, I bought a 4 pack of some very nice, glass, long stem wine glasses for...$10! Seriously, I don't know how BM gets away with their glassware pricing. 2. Ambiance. Upon entering Total Wine, you get the sensation that you have walked into an expensive, upscale liquor store. The layout is nice and it's very easy to navigate and find what you want or need. TW is nicely lit, but not with the industrial, gross fluorescent lighting like BevMo. 3. Customer service!!! They are nice, attentive (but not too attentive) and eager to help. Bottom line: you won't get that at BevMo. So there you go. Do yourself a favor and switch to Total Wine. read more

Total Wine & More - These are two of the four wine glasses that I bought for my friend. What an awesome deal for $10!!! - Beer, Wine & Spirits Near Me - Tucson, Arizona

I've been coming to this place for years, but sadly they disappointed me today. I simply called to ask a question about my online order and the manager (Michelle) started yelling at me. She wouldn't even let me talk, and she was completely rude and disrespectful. I hope she was just having a bad day, but as a manager you should have better control of your emotions. read more

I was horrified to see that the cashiers were not wearing masks. My cashier even had an extensive conversation with two women at two feet just before it was my turn to checkout. Another worker in the humidor was not even wearing gloves as he handled packages of cigars. Get your act together, please. read more

This place always has the best choices. The people here are very knowledgeable and always willing to help. Overall a great store for some pretty good prices. read more