I had my service on my wife's Honda CRV. Jose was very professional and conversed at a level I could understand. Quite patient and answered any and all of my concerns. I am always impressed at the outstanding workmanship on our vehicle. Done right and ready to roll. ALWAYS a pleasant experience at Total True in Schertz. Thank you! read more

Be careful with this business! I went to this place with my vehicle after receiving a postcard offering a generous discount. I waited while they performed an oil change and alignment. It wasn't a long process. They provided me with a detailed list of parts that needed replacement, totaling $5,000. I was told that my battery was bad, and I needed new spark plugs and new front brakes. I was very concerned about the long list of expensive work that they said needed to be done, but my vehicle was driving just fine. I checked the battery, and it passed the test. I also decided to stop by O'Reilly Auto Parts to check the battery there, and it was working well and still functioning fine! After getting quotes from various mechanics, I decided to go with 210 Family Mobile Mechanics, who replaced the spark plugs and front brakes, which could probably last another 50,000 miles. The spark plugs and brakes looked just fine and there was no need to replace them, they could have lasted another 40-50,000 miles easily. I am writing this review to make people aware of their tactics to worry you and make you spend a bunch of money just for the purpose of taking your money for replacing parts that don't need replacing. read more

Total True Automotive - I like the detailed report of the vehicle inspection which includes the mechanic and service advidor - Auto Repair Near Me - Schertz, Texas

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This place (then called Schertz Auto) was a gem when I first started using them in 2019- especially after purchasing a BMW where they saved me a lot of time and money in not dealing with BMW of San Antonio (if you know, you know). My particular model BMW has a well documented problem with a plastic clamp that holds the e-brake cable In place. When the clamp breaks, the cable occasionally comes in contact with the drive shaft (see pic) while driving and makes a very distinctive noise. This has happened twice before since I've owned the car. So, I knew exactly what the problem was. Told them, they still charged me $200 to confirm that my diagnosis was correct- no problem, I understand it's a business. But then to tell me that to fix it they have to drop the drive shaft and the fuel tank was when I knew this place was not longer the blessing I thought it was. Had the repair done twice at BMW previously with the job taking less than 45 min- no way they dropped the drive shaft and fuel tank, did the repair, and got me back on the road in 45 minutes. I felt that either their technician didn't know what he was talking about OR they were trying to charge me for labor that was not needed. Either way, the respect and luster this place had earned with me dissolved. Several other issues have occurred since the name change to Total True that have been frustrating, but this was the last one. read more

Total True Automotive - The work report that confirmed the problem was what I told them it was (cost $200). Also lists the unnecessary labor to fix. - Auto Repair Near Me - Schertz, Texas

I've had some repairs done there and the service, parts used, price and turn around time was top notch. Always a friendly accommodating atmosphere. read more

Their first action is a costly diagnosis. This is not always required and is avenue to increase their bottom line. Auto parts stores will run a diagnostic for free. I did not take my car in for brain surgery. And after a significant bill. The check engine light returned within minutes. I took it back and it was another like issue. I do not trust this business. read more

This is the experience I had with Schertz Auto (Name changed to Total True Automotive); nothing but extraordinary. Had a flat tyre unfortunately and it was quite draining trying to find a good tyre shop that carries a particular performance EV tyre. This shop was recommended by AAA so decided to try it out after going to a quite dissatisfying shop that would not allow me to leave the car overnight while the tyre arrives. Not only did they offer gated/camera monitored storage while the tyre arrives, they explained everything quite clearly as well as educating the cutsomer about tyres and what/where to look. Due to my crazy work schedule, they even offered remote payment system via text/email, afterhours pickup instructions, and even a Lyft to pick you up/drop you off to/from the shop! Not only that, their tyre prices are extremely competitive. Brian and Nick were particularly helpful and understanding. They even offer military discount! This is probably one of the best tyre shops I have ever been to and definitely deserves their high rating. Because of this great experience, I'll definitely be coming back for my tyre/automotive needs. Keep up the good work Brian, Nick and Total True Auto! read more

They charged my elderly parents $360 for "diagnostics" and to tighten a wiper blade arm. Come on man. A large part of the "diagnosing" was to try and up-sell them on almost $6000 in other service. Would not recommend. read more

Absolute best. I had to go in to take a spare off and put a new tire and they took care of me quickly and professionally. Their facility is top notch and very friendly service. Highly recommend and I will be back when I need service. read more

I wish I could give negative stars. This place is nothing but crooks. Force charging for diagnostic testing. Tell me one day my charger is good and outline all these repairs needed. Pay $2,000 to get repairs done. 3 weeks later, engine light comes on. Take it back and of course I'm forced to pay another $200 diagnostic fee only to find out a hose slipped off. Clearly they're mistake. In the course of diagnostic check, they proceed to tell me my starter is now no good and would be $2,000. Same starter they said was good on previous visit. CROOKS AND THIEVES!!! read more

Helped with my tire and inspection, got me in and out no fuss and super affordable! Thanks so much, and I will be back when we need service again. read more

My car needed a basic fix according to the diagnostic done at auto zone and their shop tried to sell me more than I needed The repair was good but I kind of felt like had I not stood up for my car I would've overpaid read more

I've taken my car here for years for services/ inspection, we've never had an issue until this year. They failed my cars inspection for tint that they have passed for years. I have multiple receipts of my car passing with the tint that is on it. Last week they said the issue was my brow, today it isn't my brow but it is the two front windows. I don't see why the issue changed when we brought it in for the second time this month. Would not recommend going here due to dishonesty over the years. The lady at the front desk even said "this is weird we've serviced your car multiple times." Unfortunately we will no longer be going back to this business due to the deceitfulness. read more

Took my Durango in for an inop front a/c blower. Was told $179 for diagnosing the issue. Informed I needed a new TIPM Total Integrated Power Module. Total price $2,008. Decided to go elsewhere. Added $15 to the $179 diagnostic fee for shop supplies. Guess that was for soap, water, and paper towel, when they removed my tires to check the brakes?. Suggested an additional $2,000 in maintenance for items, half of which had already been accomplished recently. Of course this is standard procedure at a dealership, they never actually check most of this stuff just make recommendations based on the vehicles mileage. Never thought I would say this, but go to a dealership before you go here. The dealership was 25% less and I got it replaced for 40% less $1,212. Worst decision I ever made was going here for the estimate, best decision was going somewhere else to get it fixed. Can't speak to the quality of their work, but their prices are insane. If money is no object, this place is for you. read more

Invoice #104876 Work Order#227014 Last week on 6/17/2021, I called and made an appointment for to trouble shoot my A/C system and was told to bring it by on Friday the 18th by 0900. We dropped it off and was told there was other cars with A/C system problems. So much for making an appointment. We got a call later that the expansion valve was probably the problem and the part would have to be ordered. We were told to bring the car back on Tuesday 6/22/2021. The service advisor told us also, that the front brake pads were worn and should be replaced and also was provided with other 58 items that needed attention- not associated with the A/C system. On Saturday, 6/ 19, I replaced the brake pads. Yesterday, 6/22, Vicky called and told me the technician pulled off both tires again and front brake pads were now good and didn't need to be replaced. I told her I replaced them on Sat. Funny how they fixed themselves and these brake pads were tied in with the A/C system. I told her I wanted to only talk about the A/C system. She stated the compressor needed to be replaced because of "shrapnel" from the compressor and provided me with a quote. I asked if the expansion valve could still be installed and she said no because it would not be covered under the warranty. What I didn't understand is why couldn't the expansion valve be cleaned and re-installed, knowing it would be clogged again until I could get his work done. I stated I didn't have the money right now to get this fixed. I told her we'd come by and pick up the car. What I didn't like it the time it took to perform the other 58 maintenance items that had nothing to do with the original A/C problem. What I didn't like was the front-end alignment. This had NOTHING to do with the A/C system problem. I didn't ask for this. I also didn't like the time it took to do an analysis on the fluids, (The technician took the time to look at my engine oil fluid that I had my oil changed very recently.), battery test, both air filters, front brake pads wear, and my key fob. Why the technician went ahead an pulled my tires off AGAIN on the second time to look at the brake pads is such a waste of time. In short, more time was spent doing a maintenance inspection check than focusing on my original problem. Granted, your business wants to do this inspection for the customer with items of concern, but it looked like to me upselling. The invoice provided me with quote for the expansion valve and compressor replacement, but I question the validity of needed items like the flush and condenser service which I believe was excess service for upselling and unneeded service. But, in my case, to check the front-end alignment was a huge waste of labor that my car could have been ready sooner and AGAIN, was not tied to the original problem. On 6/22, I got a survey from this establishment and I had three choices. The third was to be contacted directly. I entered my comment there and as of 6/25, I still haven't been contacted. In closing, the service advisors were friendly and did get updates in texts. read more

These guys are great! Friendly receptionists, clean reception area, clean bathrooms, hot coffee, cold sodas, and quick service! Their motto is "To be the employer and provider of choice for automotive repairs and related services in the communities we serve." Admirable! And it looks to me like they're well in their way there! read more

I took my Nissan Sentra to get an alignment and a noise coming from one of my wheels checked out. Coming here was really the best choice I could've made. I set up an appointment and they quickly resolved my wheel issue. They also did an thorough inspection of my entire car and provided pictures and videos of any issues or things they fixed. Customer service was top notch and their prices were good. Fair prices + good customer service + well done jobs = happy customers. I will be returning here for any future services and issues I have with my cars. read more

Way to expensive,to change a alternator in a Toyota $586 for a two hour job .It took me 2 1/2 to change it out,and it cost me $106.

Went in for a car inspection and didn't know I had to make an appointment but regardless Beth was willing to squeeze me in! Thanks Beth!

If you need a trustworthy, reliable, and honest Automotive Repair Company you found it at Schertz Auto Service. I have taken my Vehicles to them since they first opened, and they have always been outstanding. Mark, John, David Beth, and all the staff always go the extra mile. Today I got my truck back after taking it to them when a Dealership told me I need a $800.00 Brake Vacuum Pump replaced, and I was having a starting Problem. David replaced the Battery Free of Charge because they replaced it last year, he then called another Dealership and worked with them to find that Chevrolet had a special Bulletin on the issue with the Brakes and was offering the repair as courtesy recall. David could have just performed the job and took my money and I would have been none the wiser, but as usual he went the extra mile. Thank you David and all of Schertz Auto Service your the best. read more

Excellent customer service and great work! You just feel like at home with the joy that you feel in the front office. Coffee also helps while you're waiting for your vehicle! I highly recommend it with reasonable prices and fast and great service! read more

You can't do better than Schertz Auto Service! It's the BEST place I've found to handle my needs for assessing and handling my car repairs. Exceptional customer service, satisfactory billing, and professional car repairs. Beth was super at keeping me in the loop with status updates. David and his team did exceptional work. I'm VERY satisfied, and I know I can't find a better place to go. read more

Flat out the best experience I have ever had with an auto service shop in my 50 years on this earth. Diagnosing and fixing automotive problems is seldom a perfect science hence leaving quite a bit to art. Wayne, John, and the rest of the team at Schertz Auto Service went out of their was to make sure my oil leak was fixed, fixed correctly, and that I was charged a fair price. I have had the vehicle back for 2 weeks now and have had no issues. In other words hey fixed the problem right the first time without having to return. I would recommend Schertz Auto Service to any of my friends and would never go anywhere else in San Antonio for an auto service or repair. read more

My car certainly needs some work. I am well aware of that. But the prices at Schertz Auto are outrageous. I've been here twice and both times have walked away very disappointed in the results. They do a courtesy health inspection which sounds awfully nice, but it's really just their way of trying to get you to buy extra things that you don't need. Unfortunately I don't personally have a ton of experience with vehicles so I am probably an easy target for most auto shops, but I passed the results Schertz Auto gave me on to a close friend who was a mechanic for 10 years and he gave me the rundown and said some of their tests weren't even justified. Schertz auto even ranks the results from "need to deal with now" to less important, which again sounds nice, but all they're really doing is appealing to your psychological weaknesses and again trying to convince you that you need things you don't really need, at an outrageous cost. I will say the people at front are good at communicating and come off as very nice people, but it unfortunately doesn't match up with what they charge. If you have an extra $10k laying around, this is the place for you, if not, I'd recommend looking somewhere else! read more

I was hesitant to take my car anywhere except the dealer, but Schertz Auto Service is now my go-to place for car repairs. The customer service was great, pricing was fair, and repairs were perfect!! Oh and they gave me a free rental car to use. Lexus always gives a free rental car which is why I would take my car to the dealership, but I've now found a more local place that can do just as great of a job! Need a car repair? quit reading reviews and call already!! read more

The employees are friendly and accommodating. I went in for a state inspection and had no wait time. The facility is clean and smells great. You would never know you were in a automobile service waiting room. I will be recommending them to all my friends and family. read more

Only went for an inspection but the service was superb. I didn't even know this place existed as I usually go to my local "stealer". Will definitely give them a try. The young lady at the front desk was beyond pleasant! I'm a sucker for customer service! read more

My husbands truck started driving weird and loud. He had to go to work so I took over trying to get it fixed asap. I took it to Schertz because of the good reviews. They said I had to leave it there and they'd call me later the same afternoon. They gave me a ride home, free. Called me at 2 and said the exhaust needed to be welded back together. They do a lot but unfortunately not welding. But they took my husbands truck to a welding shop i approved of. Had it fixed. Brought it back to their shop and made it so easy to get the truck fixed and I still got all my errands done. On top of that they didnt charge me a diagnostic fee even tho the work wasn't done at their shop. Very courteous. Very honest. Made it easy. And now they'll have a lifetime customer for all our needs. Just fyi...they do it all, pretty much, even tires. Just not welders right now. read more

Outstanding!!! I'm definitely returning for routine maintenance in addition to any car problems I have in the future, though I hope that won't happen in the near future. Long story short I was quoted a very high price from a competitor for three motor mounts on my Ford Focus. The other business wasn't even using the highest quality auto parts! Yet, at this place, I was told that I only needed to replace one motor mount. Schertz Auto Service used the best parts, fixed the problem and completed all of my car's 100,000 miles maintenance for a little more than the other business was trying to charge me for just replacing three motor mounts. Lastly they were done SOONER than the estimated time they gave me. My husband was impressed and he is not easily impressed. It is reassuring to know I have a local, neighborhood auto place to take my car and know that they're not trying to "pull a number" on me. read more

Came in for a state inspection. Was told 15 minutes and got exactly both. They even had HGTV on which is always a plus being one of my favorite channels. Also they have a small area set up for customers to grab a drink and relax while you wait. It was only a simple state inspection so I can't evaluate on the quality of actual auto repair but for now I give it 5 stars! read more

Had a perfect experience with this shop. Beth was so kind and knowledgeable and kept me informed every step of the way. I love the little personal touches that set this place apart from the rest - setting up an Uber for me to get home after dropping my car off, the pictures of all the items that were checked, detailed inspection report, and the gifts that I found in my car upon picking it up. It shows that a lot of thought has been put into the process from end to end in order to make customers feel valued, which I absolutely did. I will definitely be coming back for future service and recommending to all my family and friends. read more

Ten stars! Highly Recommend! Fabulously nice staff, quality work, fair pricing. They sent me pictures of what was wrong and recommendations for additional work that could be done with no pressure. The pictures are a nice touch because you can actually SEE what it is they say is the problem, makes it harder to get scammed. Plus the whole staff is just so friendly. Go there with your car, you won't be disappointed. read more

Overall I dislike repair shops like the plague, they always find something wrong with your car when you only go in for an oil change. All I needed was a single jump of the battery and the truck man fried my computer. Found this place not far from me and with good reviews so I opted to have my car towed here. Leo was the person helping me throughout the entire process. When he first called me to give me the estimate I almost lost my marbles because I didn't expect it to be so expensive. Not to mention It wasn't 100% the party at fault would be covering the damages. At the end the expenses came out of pocket but the customer service I received was great. Also, their work is guaranteed for 2 years or 24k. Very satisfied with them and will be my choice of place for any future car needs. read more

Just had my oil changed at Schertz Auto Service and they not only did a comprehensive analysis of my car's engine, tires, drives train, filters, etc., but they provided excellent feedback and customer service! I've got an appointment for June 3rd to have a tune up and the left front inner boot fixed. I'll drop Scarlet off and they'll take me home! Oh and did I mention all the "swag" I got? I really love Schertz Auto Service! read more

We've been bringing vehicles here since relocating to the area over 10 years ago. Tried to get my daughter's car in for an oil change and discovered they no longer do afternoon appointments. The latest they'll accommodate is 11am. I went into the FM 3009 location I told them she gets off work at 11am and could be here by 11:30 barring traffic. No dice. The location on FM1103 actually told my daughter that perhaps she doesn't understand the services they provide and she'd be better off taking her car to a quickie lube place instead. The only other option I was offered by the FM 3009 location was to drop her car off the evening before and she would have it back 24 hours later. For an oil change? 24 hours? When I mentioned we'd been customers here for years the woman at the FM1103 location said she had looked up our history and it was "just for oil changes mainly." I guess that means they don't care if they lose our business, which they have. Growing to two locations has apparently been so successful they don't need small potatoes jobs anymore. read more

My wife and I were searching for a repair shop to fix my daughter car and came across Schertz Auto Service facility. It was the best choice we made, the service was exceptional and front staff member Vicky was great from start to finish. The facility had state of the art comunication where I received pictures and reports of the status of my vehicle from the web and the final price was very reasonable as well.I found my permanent repair shop. read more

Customer service was great and the staff at the front desk were really friendly. Beth is very helpful and actually communicates with the customer when issues need to be resolved. read more

I came here for an inspection and then again after I was in a pretty bad car accident. It has been nothing short of a pleasure working with this team, especially Nelson. He is a genuine guy who really looks out for you and offered every piece advice from working with the car insurance company to removing anything from my name on it. I will be back (hopefully not because of another accident)! Ps- loved the fact that they drive customers home after they dropped their car off. Quality customer service! read more

They take customer service to a higher level than most places. I would recommend this place and would return for my auto repairs and services. A comfortable atmosphere as well when you are waiting for your car. They also offer you cool beverages or coffee while you wait. Very friendly staff. read more

Update! Due to the very prompt reply on my review, i decided to wait and see how things improved over time. It was worth it. I went in and the whole staff was mostly masked properly (the guy doing the inspection took off his mask in my car). In all my experiences over there, SAS has been very friendly. Unfortunately, they don't enforce non maskers to wear their mask in the shop but i get this is fast becoming the norm in places in the area. The inspection was quick and being that i was "Johnny on the spot", i got free girl scout cookies. Even though i am now vaccinated, i really appreciate this place being safe and caring enough to quickly reply and resolve my previous issues. read more

Since we all have to have our automobiles serviced, this is the place to go. They are efficient, reasonably priced, knowledgeable and friendly. All of the mechanics and the owner review everything they're doing. They showed me a problem with my truck and were able to do a quick inexpensive repair. The waiting room is nice which is a perk. When I got home from my visit, I found a little Christmas bag! They make car maintenance a pleasant experience. The perks are nice and I believe they are being honest and taking care of my vehicle. read more