Discount Tire stores can be hit or miss on the customer service side. You might get a friendly, knowledgeable associate who's genuinely happy to help or someone who is the complete opposite. Unfortunately, this location has been inconsistent. On one visit, the technicians installed the wrong size tire on my car. I only realized something was wrong when my vehicle's sensors alerted me. When I returned to have it addressed, the associate I spoke with was dismissive and unhelpful. On another occasion, however, the service was much better. The associate was friendly, professional, and pleasant to work with. Overall, the customer service feels like a Jekyll and Hyde experience. You never quite know what you're going to get. That said, I do appreciate the quality of the tires and the services (tire rotation, etc.) that come with them. read more

I came here to change one of my tires. I had to wait an hour before they even looked at it and my estimated done time was 2:03 they didn't look at it until 2:10. A man walked in an hour after me and got 3 tires changed from what i heard and he left way before me. They are completely sexist and have no sense of time. DO NOT COME HERE!! read more

Great customer service and very personable associates. They kept me updated with times and what was wrong with my tires. I was in and out in less than an hour on a Saturday morning. read more

Discount Tire - Tires Near Me - Selma, Texas

I highly recommend this place. I went to a competitors location nearby and they took out the wrong tires, leaving me with the same problem I started with. Discount tire sympathized with the situation and gave me an additional discount on my new tires read more

They are always honest! If a tire is repairable, they will tell you the truth rather than trying to sell you a new tire. I have been going to them for over a decade. Any time I have gone in with a damaged tire that is under warranty, they have replaced it and only charged the small fee to warranty the new tire. Today, I needed new tires. The salesman showed us the computer screen with all of the different price points and expected tire life. He did not pressure us in any direction. He just explained the differences. I really love Discount Tire! read more

So thankful for the help I received here! Like most people that were coming in I had a nail in my tire, the associate that helped me (Ryan) helped explain to me the situations in which they can or cannot repair the tire. Unfortunately in my case my tire could not be repaired, but Ryan helped me go over pricing and helped choose the best replacement tire for my vehicle. The repair only took about an hour and the customer service was exceptional! read more

The manager Saul Pedroza was absolutely fantastic in checking my tires and sensors he worked on my car for 2 hours ,personally,after I was having trouble with my sensors since getting new tires ,I will always use discount tire and more so if Mr. Pedroza is running this store .Thank You Discount Tire for picking great people to run your stores.I went in with my daughter Sept.23 ,had my appointment at 9:00 a.m. read more

This was the worst display of customer service I have ever experienced from Discount Tire. The car was dropped off for 4 new tires at 1342. It was mentioned car would 1st be ready at 1445 then 1530. The car was finally completed at 1619 There was no communication nor updates to the text message app. Poor service even worst customer service. read more

Never notified me about the completion of my vehicle making me wait 2 hours. I had them change my tires and they told me they would notify me when it was completed, but nope, no one bothered to put in any effort into that. read more

I have to take inventory of our lug nut covers and air stem covers because the techs rotating tires will take off air stem covers and lug nut covers and will keep them. It cost us money to replace them from the car dealer. I had enough of that today. The tech or manager did it agin. We were missing 1 (ONE) lug nut cover and one air pressure stem covers on front passenger side. We took inventory before car was taken in. When picked up they only replaced the air pressure stem cover on the front passenger side. They now took a second lug nut cover off on the drivers side so now TWO( 2) lug nut covers are missing.The techs rotating tires said the assistant manager said we drove in with TWO (2) missing lug nut covers. LIE. A second manager told the tech we drove in with 4 (FOUR) missing lug nuts. These managers are nothing but liars. These managers can't keep their lies straight. Miraculously they found TWO (2) covers but alas they do not belong to our SUV. They are old and too small they belong to a small vehicle. I also noticed that they broke a second lug nut cover on the front passenger side which will need to be replaced as well. I need the correct lug nuts for our vehicle. A tech or manager has the second one they stole off our tire. Next call is customer service. They need to give me the proper lug nut covers stolen. I urge everyone to take pictures or videos and walk around your vehicle with person signing you in so they are aware you have pictures and videos and will put your property back on and not steal it or trade it with inferior and wrong covers so they can keep yours. The second picture for driver side tire cannot be uploaded read more

Discount Tire - Front passenger side. Bottom on left is not for our vehicle and the top cover was pried open and is broken - Tires Near Me - Selma, Texas

I firmly believe that discount tire product and warranty is terrible. I am a firm believer the Selma location customer service is terrible. I had previously purchased a warranty and the tire from discount tire in 2021. I purchased a warranty and discount tire is supposed to replace the tire due to the fact I bought a warranty. I was told the tire warranty was good for 80,000 miles or 6 years which ever came first. On Tuesday the 24th of September 2024. I went to Discount Tire in Selma for my scheduled appointment. Thomas advised that I had 50,000 miles and my front tires were no good. I then stated I have a warranty on these tires. I was told my warranty was null and void and I would have to purchase new tires at full price. I asked if there wasn't something they would do for me, a repeat customer who has purchased 6 tires with warranties from Discount Tire. I was told there was nothing they would do for me. I feel as though Discount Tire does not value my money. Discount Tire does not value their customers nor do they honor their warranty. Discount Tire employee, smirked and made faces when I asked for help. A true wise guy. No one likes a wise guy. When I purchased the tires and warranties I was told Discount Tire would replace these tires. Now Thomas told me $500 for two tires, and of course that "Great Warranty". read more

FREE TIRE PRESSURE CHECK & REFILL! Kyle helped me out today and he was so amazing. Super nice, professional and very informative. For someone who know close to nothing about cars he gave me tons of information in the short 5 minute encounter we had. He didn't try to sell me anything but the exact opposite, he wanted to actually help me. The line was really long and I waited about 45 minutes to get free air but it was totally worth the wait time. read more

Discount Tire - Tires Near Me - Selma, Texas

We bought tires from these guys about 8 months ago, with the warranty. The tires completely bald. We had them inspect the tires and asked if they would be covered by the warranty. The sales person said, no because he believes there is a mechanical problem with our truck. We bought tires from a place in Tacoma Washington 6 years ago that these 'discount' tires replaced. Neither the tires, warranty, or sales service was worth the price. Do not buy from these guys. Go Costco or Sam's... read more

For many years this is the only store where I've purchased tires. They always bend over backwards to ensure customer satisfaction. They provide their expertise in helping customers find the correct tire based on driving type be it city, highway, etc. read more

Problem solved. Thomas Williams the manager solved the problem. Will use this company again.

Went to see if they could patch my tire they could. They accidentally broke one of my sensors in the tire, found out from my dealership came back a month later, and they still fixed it for free. They also squeezed me in. I only had to wait about an hour when the standard wait time because it was busy was about five. This place goes above and beyond, the customer service is excellent. Wonderful location, high-quality great value! I will always bring my truck here! read more

I am so pleased with Discount Tire and this location! I've gone here for at least 3 years now and can't believe that I haven't left a review before. The employees are professional and courteous. The place is always clean and though it's busy, it's still run smoothly. I appreciate the free tire pressure check and air refill too. I don't have to get out of my car and they don't try to upsell you. They just honestly and quickly check your tire pressure! In order to get the best service though, you have to buy the certificates for each tire. It may seem like a lot of money at first but it has saved me so much money in the long run. Today I went in because I kept getting the low tire pressure light on my dashboard and kept having to fill the air. I went to them two weeks earlier for a free air test and refill (different location). I was told which tire to keep an eye on and my tires inflated correctly for free. Great service. So when the light came on again on Saturday, I was able to go to this location and tell them exactly what tire to look at. It turns out that yes there was a nail in it but I didn't need to pay for it to be patched. If the tire couldn't have been fixed, I would've still gotten a free tire because of the tire certificate! Great place! read more

The service and schedule was on target and was able to get the proper tires at 6 months interest free. Just make sure payment is made on time. Win win ! read more

I made an appointment online for 2 new tires and when I showed up they were super friendly and helpful. Got in and out with no problem. Didn't know they had a tracking thing for your car either so I thought this was super cool. read more

Discount Tire - Tires Near Me - Selma, Texas

waited 2.5 hours to get a plug and patch, when asked about it employe was rude and apparently fine with a warranty covered flat takin this amount of time. I do not recommend the site on Goliad rd in San Antonio read more

Discount Tire - Tires Near Me - Selma, Texas

Went two weeks ago because I had a bubble in my tire and Missle who helped me was so helpful and nice. Had to come back in to replace one of the new tires I just got and even tho I declined to get the warranty last time he still helped me out and got me a really great price on my tire, which was little to nothing. Since it was still brand new. Really great guy, ask for missle if you go here. read more

Ran over a razor blade somehow, booked a same day appointment a few hours after the incident. I was in and out no more than 35 minutes later. And they guys were very sweet and informative! read more

Free air! They even did it for me, why go anywhere else? P.S. tip the guy who fills your tires. read more

I think that my previous experience was not representative of Discount Tire. I had run over scrap metal, and Discount Tire was closest to me. I stopped and Discount Tire did everything that they could to fix my tire. The process was fast. There was communication about matching the tires, which I did not have previously. Discount Tire was empathetic all throughout the process. I was so stressed after running the scrap metal over, but I was assured that the problem would be fixed and it was. read more

Will continue to use Discount tire. Had an issue with a new tire, mistakes happen sometimes. But how the business responds is what's important. Corey was awesome and when I called I was admittedly not in a good mood and a little fired up. He was patient, and went above and beyond what I asked for to make it right. This is how you earn a customer for life. Thank you. read more

They have stepped up their customer service! I took my car in for a new tire (hit q pothole and had a huge gash on my tire.) I arrived 5 min after they opened and they already had a line of customers waiting. While I was in line to be helped every associate acknowledged us and letting us know we would be helped shortly. Once we were attended at counter the associate took time to review the issue and check all other tires as well. It took about 20 min to get my tire changed out and me be one my way. Aside from the warranties they offer the service is what keeps me.coming back. read more

Brought my car there this morning in and out in less than thirty minutes awesome staff very friendly knowledgeable. Felt comfortable the drive home the light came on called the location they insured me this was normal so I was like ok that's fine. The only concern was my rims looked very scratched at first but the guy wiped the white stuff oof it was just some greasy stuff they use to get the tires on. Well overall very impressed with the place. read more

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Discount tires has their act together. Went in this morning for a set of tires. Nate helped me out. Extremely quick service. While he was writing up the ticket another employee was already taking off the tires. Based on my driving history, he gave me options. I selected the tires I wanted. While the receipt was being printed, Nate told me the car would be ready in 15 minutes!! That was for a set of 4 tires and resetting the TOMS system! I have 3 vehicles, all with discount tires. Dang, I can't even finish this review because my car is ready!! read more

I recommend these people very highly. I was on a 600 mile journey and kept losing air pressure in one of my tires. I had stopped at two other Discount Tires on my route and no one could find the problem. They just kept adding air to the tire and I could go for about another hundred miles and had to stop and do it all over again. These guys found the problem- showed me there was a nail in the tire but they did not have the exact same size tire that I had on my vehicle so I had to go up one size and I bought two tires from them. The service was excellent. They got me right and got me back on my journey. If I lived there, I would never go anywhere else for service on the vehicle. read more

Im giving two stars only because the techs are usually very nice. Its the rude condescending managers i have an issue with. When someone is paying you to provide a service maybe try being respectful.oh by the way... you never know who your customers are. Expect to be contacted by your regional management. read more

Awesome spot and amazing employees. I've been going to discount since before I could drive because my family has only ever used them. I called today because my grandma has low tire pressure and was missing a valve cap and Lalo was so helpful and amazing. Helped us out with kindness and efficiency. So a HUGE thank you to Lalo and the team over there for helping my grandma drive more safely! read more

Horrible horrible services .......I had a flat tire the other day. I called my husband and he came and put the spare tire on and I headed to discount tire were we waited for over 30 minute to be seen by on of the guys , we were told that i should leave the tire witch we did and it should be 3 hrs and we will text you when its ready we got a texts about 3.5 hours late so I headed back to discount tire and was told that then didn't know they were to put the tire back on my car . which makes no sense how was I going to do it and why should I what kind of customer services is that, so asked what it would take to have them do it, another 3 hour wait.......... I called my husband and say just drive home on the spare and he would take care of it.... we have been using discount tire for well over 20 years, all our company truck as well as our personal vehicles I am so disappointed in your services, I would not recommend this location to anyone horrible horrible services read more

Jason Mervine is not only a poor listener but also lacking in his customer service skills. The key to my Lexus was obviously broken during my visit at the location he manages and he only offered to super glue it back together. I'm amazed at how that was handled considering my family has bought numerous sets of tires from this company and have very strong brand loyalty. I took advantage of the Black Friday savings that discount tire was offering by ordering an entire set of tires on line. When the tires arrived I made an appointment to go in and have them installed. I made an appointment and was told that it would take about 45 minutes for the installation so I went during my lunch break which is an hour long. Sure enough it took an hour and a half. Keeping me away from work was bad enough but when I got back to my vehicle I found my key was broken apart. When I brought this to the managers attention he blamed me. All he offered to do was superglue my key back together. This is the original key for my Lexus and I've never had a single issue with it so the last thing I want is for it to be super glued together. He finally asked that I get a quote from a local key shop and that he would take care of it but upon emailing him multiple times and forwarding him numerous quotes I have gotten no response. I would highly recommend to discount tire that the manager of this store be replaced. read more

Discount Tire - Tires Near Me - Selma, Texas

I love this discount tire. I've been to a few but this one is the best and they're always super quick and helpful. I went to get my tire pressure checked today because the light had been off and on lately with the temps being so up and down and Logan was awesome! We talked while he checked my tires and he noticed my windshield wipers needed replacing (which I knew about like 4 months ago but completely forgot about) and he called over to the desk and got that set up and when I went in Joey already knew what I needed and put them on for me. I was in and out in 15 minutes. They've taken care of the tires for me and my family plenty of times and they always do a great job! read more

I stopped in to have someone check my tire. I stood here at minimum 20 minutes just waiting to be acknowledged. There are 3 people, 2 on the phone, 1 started to speak to me, saw the lady behind me and stopped mid sentence to me to address her. About to give up. Customer service here wasn't what it used to be. read more

Love the service we receive while here, they always make sure to check all my tires and that my car is good to go! Mainly, I just wanted to write a review on my experience because I saw a lady super unhappy with them. Just a tip, when you're just arriving you stand in line and wait to get helped. The staff there is quick to get someone to help you get checked in. The lady was sitting in a seat and walked out very unhappy because she wasn't helped before someone who just walked in. Soooo, to avoid that ya gotta stand in line read more

I came in with my spare on and flat in the hatchback. After a consult I bought 4 new tires. I'm as broke as everybody, so I emptied my bank account thinking at least the car would run so I could work. They promised an hour I had to leave after two, so I could keep my job to pay for the four new tires. They threw the car together even the sensors didn't work. Fast forward, in a thunderstorm a tire blows, no spare, no jack, they didn't put them back in the car, they didn't call me either to let me know they still had my spare. Looking for there number to call I can trace doing business with them over 4 cars and 15 years. I called, turns out they don't give a crap. You stranded at the side of the road Whatever, they didn't replace your jack and spare whatever. So I have to buy a new spare to get the car off the side of the road and get it somewhere to buy a tire. I thought the guy at the store was NOT HELPFUL, so I went to the website, they could get back to me in 2 business days, it's Friday so I guess they can get to me next Tuesday, I have the same thing as everybody, kids, sick parents, I can't be 4 days without a car. This is not a good place to do business with. read more

The salesperson by the name of Chase is not a man of his word. During my visit, it was understood that I purchased lifetime balance and rotation along with the services needed for my vehicle. He assured me that I had lifetime balance after payment. That was not the case when I had to bring my vehicle back to be re-balanced the very next day. Chase was not present during my second visit to confirm what was offered and assured to me. Salesperson Herb was able to take care of the re-balance at no cost but could not honor the lifetime balance purchase. To make matters worse, one of the center caps on my new wheels was purposely scratched. I could understand if it was dropped by accident and chipped but this was deep scratches as if rubbed face down on concrete. Fuck discount tire read more

I dropped by this place at the end of my wits yesterday, it had been a long day , a lot of stuff had gone wrong, and then I got a flat tire, to top it all off. So here I am thinking I'll have to shell out $200 for a new one when I'm already low on cash but as soon as I spoke to someone I was assured they'd do everything they could and if they could patch it, it would be of no cost! I was quoted an hour / hour and a half, but they were done in about 30 minuets. And yep! They patched it! Smiling faces from the employees until I left the parking lot! I'd definitely come here again for anything I needed ! Definitely recommend! read more

Always helpful and glad I became apart of this family. They really take care of you and give you the best quality service