Staff was very friendly. Took my car in for an alignment checkup because it was vibrating as I drove. After check up they determined it was within tolerances. They told me I could get it aligned but it wasnt as bad to warrant it aligned. I explained the symptoms and tech said he could look further into what could be causing the issues. Him and I assume a senior mechanic determined the issue was cause by my motor supports. They showed me. I was amazed that not only did they show me and not try to up-sell me, they did this at no charge!!! read more

Five hours, not all their fault but mostly their fault. I arrived at 12:15pm and after sitting two hours and then finally inquiring, I was told they were waiting for an approval from Hertz because it's a rental car. Well you could've told me that and I could've called to move it along! So after forty minutes of hold time on the phone with Hertz, we finally get the show on the road but they still had to go pick up the freaking tire. It's now 3pm on a Friday so that took another hour! RC was helpful... Kaitlin, not so much but only because as I said, she could've communicated the hold up! This place could use a makeover or a deep cleaning. As mentioned it's via Hertz so I didn't owe them anything but I couldn't any money sitting in their lobby five hours. read more

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Before you agree to have service done by them, shop around as I know you will find the same service much cheaper

Came for an oil change and tire rotation, and they were very short-handed, but the technicians hustled and had great attitudes. Great experience. read more

Brought car in for control arm and sway bar link replacement. I was told I need brakes. Replaced that too. Four days later, heard loud knocking noise from underneath, took car in again, this time I was told I need to replace tie rods, knocking noise had nothing to do with control arm. Replaced that. Drove over railroad tracks on my way to dinner, heard a loud clanking noise from the front, something metal had fallen off. Came back to the scene after dinner, found a mangled hood support rod that was missing from my car. My car is not the same. Noises coming from front tires when I brake whereas there were none before. Mechanic work is very shoddy to say the least. The kicker is they automatically charge the extended labor warranty on ALL service without consent or authorization and they will not refund me even though there's a 30 day full refund on the contract. They have been giving me the runaround since day one of trying to warranty refunded. I've stopped by the shop, called service administrator, corporate to no avail. Beware. Check your bills. I will NEVER use Pep Boys again. Expensive lesson learned. read more

They almost killed me. Had made a reservation on a Friday night for a wheel alignment and oil change on my F150. Brought my truck in at the scheduled time only to find out that they were several hours behind schedule. I chose to wait. Waiting area was ok, A/C was nice, not a bad environment, I'll give them that. When it came time to have my vehicle serviced, they lifted it and came back to tell me they were refusing to do the alignment because the ball joints were bad. (They weren't that bad, but ok.) They remarked that my brake pads looked good, which I knew because I had just done the brakes and rotors myself earlier that week. I wasn't asking them to touch my brakes AT ALL. Got my truck back, and on the ride home I noticed a harsh grinding sound coming from the wheel. Arrived home, jacked my truck up and took the wheel off, only to find THE CALIPER FLOPPED BACK RUBBING AGAINST THE INSIDE OF THE WHEEL. They had either NOT installed the caliper bolt back on or had not tightened it at all ruining both my wheel and caliper and putting my life at risk! Luckily it was only a two mile drive home. Again, I was NOT THERE FOR BRAKE SERVICE, but they removed my brake caliper and then did not reinstall it correctly creating a life threatening situation! read more

The store on Walzem Road did a great job repairing my Buick Envision. They worked on issues with my front suspension, checked to see if it needed a front end alignment, and were fast and courteous. 5 stars! read more

Rip off. I went in for a wheel alignment and was told my brake pads and rotors were in need of repair pretty much immediately. They sat me down and talked to me about their measurements and everything and quoted me $1100 to replace front and back brake pads and rotors. My dad was in town and said he could do it if they really needed it. So I went to autozone right after to get the parts and went home to check out just how bad my brakes were. See picture for what my brake pad looked like compared to a brand new one. It still has half its life in it! So tired of greedy mechanics trying to take advantage of people. Even the sweet manager at autozone took one look at my rotors and said they looked fine. read more

Pep Boys - Current brake pad on left, brand new brake pad on right - Auto Repair Near Me - San Antonio, Texas

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I called two days before my appointment to make sure they had the correct tools for my diagnosis, when I got there I waited 2 1/2 hours just to be told they didn't. And someone took the quarters out of my car... the whole time I was "being helped" I kept getting interrupted while trying to answer the questions. Great prices but... read more

Update: I come here on an act of desperation because I think to myself maybe they can handle something else! Man was I wrong, the store manager helped me.. Charged me $300 for a part to be installed but put a cheap part on a piece that can make or break the vehicle. Fool me once shame on you. Fool me twice shame on me. I asked to speak to the new store manager and he of course hid behind the verbiage like many of these places do.. Never again. I will never step foot in another pep boys and I honestly hope this location closes sooner than later because inexperience means those that use this shop will be out hundreds of dollars like i was. Previous review: I go in a Sunday for an oil change and the guy at the counter is rude. I was hoping based off the yelp reviews that this would be a good experience.. Man was I wrong. 35 minute eta on oil change turned into 1+ hour without any updates. After work was complete the guy at the desk tells me I need new shocks (funny thing though they were replaced less than 6,000 miles ago. The didn't check any other fluids as I am sure their competition would have cared to do so. From the Manager down to the service techs I encountered first and last experience with this! read more

The gentleman at the counter was very nice and helpful. I came in needing an oil change, which runs about $40 elsewhere. I got it for $31, including a tire rotation and fluid top off. Will be back! read more

Pep Boys - Auto Repair Near Me - San Antonio, Texas

I have tried to go to this place on two separate occasions for an inspection sticker about 6 months apart. It SAYS it's an official inspection station, but the two times I went I was turned away because they "don't have inspection stickers". Seriously? An inspection station without inspection stickers? Ugh. I tried once to purchase something from there, but it was overpriced, so I decided against it. I probably will never come back for anything, inspection or otherwise. read more

Purchased my car from Hertz, had some issues with the Pep Boys off Thousand Oaks, however per the manager at Hertz I was instructed to come here. Off the back they apologized for the service received at the other location and I was told they would take good care of me. Though though wait was a little long they made sure I was taken care of and updated me regularly. They were honest about the wait from the beginning and I appreciate that. read more

pep boys are crooks !! They told me finally that nothing was wrong with my car---even though some days it wont turn over-or even start !!! Stay clear from this company !!!! read more

If you are not talking to Tony the other people behind the counter their customer service is really horrible. This job should've taken 1.5 hours it's taking 4. Their technicians all had to go take a lunch at the same time for an hour there was no one else to finish the job. read more

Store Manager reached out to me and re-did the work. The difference was having an experienced tech work on my car. They actually performed a visual inspection which resulted in finding the underlying reason for the loss of power we were trying to correct. read more

Horrible service!!! Went in because my front tire was coming apart and all other places were already closed. They put 2 "new" tires on my car. When I got my car back the white mounting paste was all over the tires. When I got in, the tire sensor read 1 psi in the front right tire. I called the attention of service technician and told him something wasn't right and told him about the sensor. He said he put air in it it is fine, I could leave. I said but it says 1 psi... he said it's fine go. So I did. It didn't sound right as I was leaving, but thought well he said it was fine. Next morning I am driving on 1604 exit ramp to 281 and my tire blows. Yes! The same tire I questioned. The Assistant Manager was very helpful in trying to fix the issue. It took all day! I finally went up there and also told him to check the front left as well because I noticed a chunk missing from along the rim. He put two mor new tires on, but the tire sensor was lost during all of this. So a new on was supposed to be ordered. A few days pass and no call so I go in to get the new sensor. The Manager Tony was there said no new sensor was ordered and proceeded to tell me it looked like I hit a pot hole and that's why the tire blew. I said I did not hit a pot hole. When I got mad he tried to say I didn't blame you. I said you just did. They finally put the sensor on, but could not calibrate it because they didn't have the right tool. Sent me to Discount Tire who calibrated it free of charge after all I had been through, but did tell me they should have replaced all of the sensors because you aren't supposed to put a new one in with the old ones. He also said to go through the air check line because the tires are not evenly aired. Do NOT go to the Pep Boys on Nacogdoches!!!! I wish I could leave negative stars for the money and time I lost due to their negligence!!!! read more

Had a bit of a battery issue up in San Marcos, our battery completely failed on us after stopping for 10 minutes to grab some coffee. We still were under warranty w Pep Boys (where we bought the battery) but the nearest pep boys was 35 minutes south. Obviously not a fun way to start the day but we needed to tackle this problem before we could carry on.. so we got a jump start and travelled south to the Nacogdoches location where we met Sebastian. He greeted us right away and was very friendly! He helped us get the battery swapped out and replaced under warranty and apparently the model we had was no longer available so we ended up swapping out with a newer better version at a small expense to us! I'm really happy with the help we got from Sebastian, made all the stress of the morning kind of wash away. Thanks again y'all! read more

Great service. I got there a little early and they started my car right away. Also tried to save me money, but my tires weren't included in the sale they were having. read more

My 21-year old daughter lives in San Antonio and I am in Los Angeles so you can imagine how I felt not being there to help her when her AC went out. Her Mom and I could think of only one place that we trust --- Pep Boys. I was a faithful customer for YEARS with another national chain but then I started checking the prices and service and found out quickly, Pep Boys beats them hands down. Their people know more about vehicles and have saved me THOUSANDS of dollars! I am a real person and am happy to write this to help others. Pep Boys is honest, fair and fast plus they don't try to nickle and dime me. They tell me what they see and I decide. Thank you Pep Boys for helping my daughter. You'll have my business until I don't drive anymore and that's still a few years away. read more

Excellent service. Went in for an oil change. Staff friendly and attentive. Got to work on my motor quickly; good pricing (always feel I over pay at jiffy tube). Definitely using these guys for my car needs from now on. read more

Great Guys, I took my truck in for an alignment and they immediately put it up on the rack and popped it out in about an hour. The service manager was very helpful and knowledgeable and gave me a discount as I am Active Duty, I was not expecting that. I will be going back for service on my Pontiac. read more

My husband went and got new tires today. Roy, Maxwell and Anthony made a great team, providing excellent service. Definitely recommend this place!! read more

Showed up tonight looking for diagnostic tool but surprisingly no luck finding one. I tried looking for someone to help. ..no one was around. I did see a kid up front when i got there but he dissappeared! Nobody in the parts area as well. I walked around, still no one. I did the wisest thing and left. What a joke of a store. I took my business to O'Riellys. read more

My boyfriend took his car in for some minor work and I was very impressed with Pep Boy's service. We set an appointment to take it in and they were on time and ready to accept the car when we got there. The employee was courteous and answered all of my boyfriend's questions. Their estimate on when the car will be available was on point and they didn't try to sell us anything other than the service we needed. Also, the price was right. Thank you guys for taking good care of my boyfriend's baby! read more

I may be a woman and not understand mechanics, but I understand when something is just too much. I recently went to pep boys for a brake job. On the phone I was told the average brake job was about $190.00, a figure I could live with. I left my car there for them to inspect, expecting a call back within the hour. When the call came with a $700.00 price tag I almost fainted! I told them "No, put it back together and I will pick it up". He actually sounded disappointed. We hung up and I got a ride to get it. Before I got there I get a call from them saying they could work with me and bring the price down to $300. From $700 to $300. When I said no the guy on the phone threatened to call the DMV and tell them I was going to drive an unsafe vehicle off their lot. How dare they threaten someone who wouldn't pay their price!!! I got it fixed the next day for $100.00 by a very reputable mechanic who wasn't in the business of taking people to the cleaners. Boo to you pep boys. You can take back the free brake inspection coupon you gave me and...being a lady, I won't say the rest read more

Well this settles it. This is the last time I visit a pep-boys... Not only did their walzem location misdiagnose a broken timing belt and charge me out the ass for parts that didn't need replacing and after I TOLD THEM it was the timing belt. I made an appointment on Sunday at pep boys nacodoches for 9am today. And let them know it was a time sensitive job. I even did all the diagnoses my self to save time. All that needs to be done is 1 strut replacement. What should only take an hour and a half. I got here at 845 the strut just now arrived. When it should have already been delivered. It's taking all my patience not to scream at these idiots. If you need work done to ur car ur better off driving full throttle into a wall rather than take it to this company. If I had the ability to give zero stars I would! read more

Okay, so last time I went to Pep Boys was almost exactly one year ago. So, why am I writing now? Well, my car started acting up again...doing the exact same thing it was doing before (gas not getting to the engine, basically not accelerating). So I gave them a call to see what kind of warranty they provided. I was told that the warranty was for 90 days following the repair for the replacement part. I told him that the part had worked fine for the 8 years that I had the car before needing a replacement, so I really didn't understand why it would break again in less than one year. He said he understood where I was coming from and asked if I was going to bring it back. I told him I would think about it, but ultimately decided no way. It's really hard to be a girl who needs auto repairs done because, and yes they did do this here, the mechanics will always tell you that you need extra work done that is essentially not necessary. I will continue my search for the ideal automotive repair center. read more

I had a car problem while on a road trip recently. Yelped for a Pep Boys near my location and found this one. Even with a full shop,the manager Brandon Banda, somehow put me at the head of the line! Alex Sanchez, who was working the counter kept me informed of progress every few minutes and the master mechanic, John Forsythe, fixed my problem in a WAY under estimated amount of time!! These guys saved my trip! Some of the best service I've ever seen! Thanks again!! read more

These guys were great. Turned a bad day into an OK day. Thanks! Awesome staff, quick kind service. Alex rocks!

The new tire they put on was slowly leaking air. I brought it back two months later to get it fixed under warranty. In the morning, the guy at the counter set me up with an appointment in the afternoon at 2pm. I came back at 2 and ended up walking around for nearly 4 hours. They didn't even start on the car until 4:30. What was the point of the appointment? When we finally returned, he told my wife the tire was fine and that the pressure sensor was broken. This was incorrect as I had been gauging and refilling it every week for two months and the pressures matched. I went in separately and told him this to which he responded without hesitation that it had a nail in it. I don't know why he felt the need to lie to me, or to her, or both of us, but it could be that they broke it on purpose just to get money out of the ordeal since I would now have to pay to replace it. They were going to charge $153 for the replacement. The part costs $50. I'd rather pay someone else to fix their mess. Save yourself the trouble and don't go here for service. It's a downward spiral. read more

Front and rear end struts/tires today. Great price and GREAT customer service. The guys kept me updated every step. I'll be back! Thank you PEP BOYS!!! read more

I wish I could give this place zero stars. They are so lazy, I went there for an ac check and asked them to look at the fans because they're not spinning & my ac is not blowing cold air. They said they would and it was suppose to be a free ac check. Well I ended up getting charged $60 for the ac check and they didn't even look at the fans like I asked!?! They said I had a leak in one of my hoses and wanted to charge me almost $400 after they ordered the part which I would have to wait 4 days for. I immediately left and went to another place. USA motors did the Hose repair & ac charge up for around $200 and replaced my broken fan (that pep boys didn't even care to look at for me) for only $195, I'm scared to even think what pep boys would have tried to charge me for it! & then to top it all off my dad had a pepboys rewards card which have him a free flat repair. He had a nail in his tire so he took it up there to get it fixed under his rewards card... Well of course they wouldn't do it!?! they said it was an internal puncture or some BS like that and that it was irreparable, & that he would have to buy a new tire. Well he took it to a tire shop for a second opinion and when he told them what pepboys said the shop owner said "wow, they're f***ing lazy! This can be repaired no problem". The tire shop fixed it with no trouble at all.... He just bought those truck tires a week ago as well so it would have been horrible to buy brand new tires and already have to buy another brand new one a week later!?! I'm sure pepboys would have loved to sell him one of their over priced tired and charge him an arm and a leg to put it on. So glad he decided to go for a second opinion somewhere else. These people are lazy and WAY overcharge compared to other auto shops. I suggest you stay far far away unless you feel like getting ripped off, I'll never step foot in a pepboys again!! read more