I called 3 times and left messages. Finally, I got a response that went to my voice mail. I…read morereturned the call 3 more times and finally talked to a person who said they were scheduling 2 weeks out. Having been without a dryer for almost 2 weeks we took a different offer for 2 days later. I have heard good things about this company but it just didn't work for us.

On time, polite, proficient, and reasonably priced work--has always fixed my appliances without…read morereturn visits for the original problem

Awful. If I could give a negative rating I would. We have a…read moreGE washing machine that is 6 years old. We paid them based on what the tech said was wrong, but that wasn't the problem. Then they disappeared. They won't do something as simple as return a phone call. I don't recommend them at all.

Had Pooler Appliance service a ~five year old GE fridge in January 2025 for close to $400. In June…read more2025, the same issue reoccurred. I have left there voicemails over three weekdays with no response. I would think that if someone calls and is in jeopardy of losing all of the food in the fridge, they would care enough to respond. While the two techs were here in January, I had them troubleshoot a microwave. The lead tech said he would get back to me in a couple days. That was in January. Still waiting. I cannot recommend Pooler Appliance.

When Mr. Appliance steals from customers and attempts to rewrite history...... Do not use them…read moreever! I openly share my response to them. Shannon, your response completely ignores the primary reason I called for service. The door flap was only one part of the problem. From the very beginning, I made it clear that the ice maker and water dispenser were not working. Your technician, Daniel, and your company both stated those issues would not function unless the door flap sealed properly. I relied on that guidance. Attempting to rewrite the narrative is unprofessional and dishonest. I paid for the door flap repair without issue. It was replaced, and it does seal. However, the ice maker and water dispenser--the original issues I called about--remain completely unresolved. Do not tell me I did not ask for 4 issues to be resolved when I first contacted you. After three service visits, your company has still failed to fix the problem. Instead, I've been left with a refrigerator full of visible tape, patchwork, and what can only be described as unprofessional "band-aid" fixes. This is not acceptable by any reasonable standard of appliance repair. Even more concerning, I have written text messages from your own technician admitting they do not know how to fix the issue or even why it was continuing to happen. I was told to put it in the garage and buy a new one to avoid spending more money with your company! And yes, be assured I will be posting those messages on Yelp, Google, the BBB and all social media platforms. Yet I was still charged again on a follow-up visit for work that was never completed successfully in the first place. So again, do not rewrite history to avoid accountability for ineptness and a failure to understand how to properly fix appliance issues. If you don't have trained technicians or specialize in a brand, don't send them to customers homes. People want to trust in you and now see what they can't. By the third visit, your team resorted to placing silver tape throughout the interior and filter area of my refrigerator. You have now caused more issues by doing this and I absolutely intend to hold your company accountable. That is not a repair--it's negligence. At this point, this is no longer just about poor service. This reflects a pattern of incompetence, misrepresentation, and improper billing. You charged for a solution you did not deliver, failed repeatedly to diagnose the issue, and left my appliance in an unacceptable condition. And your technician agreed and specifically stated he did not know why it was happening, yet continued to come back with a second technician who also had no idea what to do so they slapped some tape all throughout the inside and called it a day. Are you serious? Shame on you. You've had multiple opportunities to correct this and chose not to. I will continue to publicly document this experience, including technician statements and text and photos, so others are fully aware of how your company operates. Every review site, all of social media and the BBB. We treat people with trust and respect and what you have done to my family is disgusting. You should seriously reconsider how you handle situations like this, because this level of service is indefensible. But you go ahead and keep the money "for now", since that is what matters most to you. Let's see if it is worth it when I am finished with making sure this experience with all of the photos and text messages from your of technicians back up exactly what I am saying. Disgusting and shameful.

A huge THANK YOU to Brian, Moha, Shannon, and Shelli for your perseverance in fixing our BlueStar…read morestove after a fire. From troubleshooting the complex wiring of the stove to working with the manufacturer to get the parts, this was a complex repair. We are thrilled to use our kitchen again! And if we need further repairs, we will be sure to call you again. Thank you!

Never use this service. I had someone come to repair my dryer and was told it needed parts. I had…read moreto pay $827 upfront and then wait two weeks for the parts to arrive. A different repairman came out two weeks later and he told me I never needed the parts and that the dryer just needed to be cleaned. It should have cost me $169. I was told I would receive a $657 refund. I'm still waiting. I tried calling and it's impossible, all you get is AI. You will not get a live person. I emailed customer service their inbox is full. I emailed support and I am still waiting. I thought Sears was legit, it feels like a scam. Next in line file a complaint with the BBB and file a chargeback with my credit card company.

Demetri was a polite but incompetent technician. He diagnosed the problem and ordered the part. The…read moremorning of his repair, he called early and asked if I would cut the gas off to the Electrolux oven. I stated I did not feel comfortable doing that. Later that day, he finished installing the regulator and said I still smell a little gas b/c he had just turned it back on. When I got home from work that evening the house reeked of gas.  I immediately opened the windows and doors and went outside to call him. He stated he had clocked out and could not do anything and suggested pulling the oven out and turning off the gas at the wall. He also said that when I made another appointment that I should ask for a tech that specializes in gas ovens. You cannot call to make another appt. with a live person - Sears only has AI operators. Now I am required to have a virtual appt. before someone else comes to the house to correct the sloppy repair job. We will not use Sears again, and I would not recommend them.

We called this morning after a failed attempt to change our thermostat. They were able to fit us…read morein and the technician has already been here and got us up and running and the service was professional thorough and they will be our AC people going forward. Also very reasonable only a 75 service trip fee. Others were double. Junior was our tech he was outstanding !!!! Thank you guys !!!!

I had Anthony from Gordon's heating and air to come out and give me a 2nd opinion on an older unit…read moreI was advised was loosing coolant. It turns out it is good to go still! I really appreciate the honest 2nd opinion and when it does need to be replaced these are the guys.