I admitted to the Emergency Center in Conroe in an early morning. It was my first visit with an…read moreamazing experience, and I absolutely appreciated everyone who involved in my admission, diagnosis, treatment to discharge time. They were so professional, friendly, as well as full of care; these are important points to build a bond and trust them during my stay in an ER which comforted me during a stressful situation. These features are specifically important where you leave your life in the hands of the people whom you have never met before. The RN, Suzanne, who has a beautiful heart, nice lady, took me into a room and together with the radiology tech, Ms. Ashley, they prepared me for Dr. Kraft, excellent doctor. They were exceptionally good at taking care of me and explaining my conditions, what I need to do to control my extremely high blood pressure. My sincere thanks and appreciation go to Dr. Kraft and his entire team for their outstanding care and kindness.

My mom got attacked by a feral cat. When we got there they said it was pretty severe but took…read moreforever to get help for her when she was crying in the waiting room, saying she felt like she was going to pass out. No one helped or offered anything. After waiting over a hour and a half we finally got to a room to get her blood work done, they made us wait for another 45 minutes to an hour for a 5-minute thing. There was one other person in the waiting room, and the parking lot wasn't busy. I would recommend another ER if possible. The service is awful and unhelpful no sen of urgency

I went twice this weekend {Friday& Saturday}, September 11th & 12th, and all personnel were…read moreoutstanding. Everybody and Everything. From front desk check in to seeing nurse and then seeing the doctor. Even the CT technician was friendly caring polite and professional ~ they all were and they all explained each step from beginning to end with patience and accuracy. My insurance card kept saying one thing but Tasha, the first desk personnel I seen Friday worked it out until it was correct, she updated my profile in the My Chart so it would be correct. Awesome and Outstanding job. They were better than my visit to Houston Methodist Doctor office/Hospital. Thanks to every one of you.

Took my pregnant wife she was not feeling good. She's coughing hard at the front. Everything was…read morebeautiful. The service was awesome. The nurse who took her blood pressure temperature everything was beautiful until the doctor showed up. He walked in the room with attitude for saying he asked if my wife took the COVID-19 vaccine we said no, and it got worse as attitude getting worse and worse. He only checked her lungs. He didn't ask her for any other symptom, he won't even give her a chance to talk to him and he's giving us attitude and he walked out here before he left his life. I'm gonna give you antibiotic and he left couldn't give us. Give us a chance to discuss with him any other symptom, which is my wife is having his name is Jorge. Last name is starts with Z terrible service from the doctor. Only everybody else was awesome. This person should not have a license to deal with a human being. When I gave him one star because I cannot give him zero.

Why 5 stars? Because this will be my go-to urgent care, moving forward…read more --- --- --- My son had a persistent cough that just wasn't going away, so I opted to take him here recently. The entire experience was great. We were able to make an appointment very quickly, we didn't have to wait too long at any point during our time here, and the people were super friendly. The woman behind the counter gave my son stuff to color while we waited, and they had a small kids table, which was really helpful for him to feel like he had a good experience (and to keep me sane). The doctor was also great - praising my son for being such an awesome patient, which probably gives him a very positive memory of going to the doctor. And most importantly, that cough disappeared almost immediately after he got on the meds! The whole experience was better than another urgent care that I've visited multiple times because it's closer to my house, but it's worth driving a little further for this one.

Top notch care, the crew takes great care of me and my family! Also, it's always a clean facility…read moreand great customer service!

I've been to this location for myself and my son at least four times. Overall very good…read moreexperiences. Great location that is convenient and not one of those fly by night ERs in a box that are popping up everywhere. I would recommend this location and Memorial Hermann, but always remember to speak up if something is bothering you. Giving all your symptoms and being clear on what might not work for you. ER visits always take awhile, but at least here it was much calmer than being in a hospital ER.

If you have an emergency, this might not be the place to go…read more... After taking a parent into this location after a fall, the wait times are absolutely ridiculous. When we arrived, there were about 7 people waiting. It took about 2 hours before a CT scan could be done. After that was completed, another two hours passed and my parent decided they were tired of waiting for more care so we left. We originally decided to come to this location since the Memorial Hermann hospital in Shanandoah can sometimes take over 10 hours to complete a visit. Well, based on how there was little progress at this location, it doesn't seem any better. Hermann Memorial seems to function similar to a Socialist society model that one might find in someplace like Somalia. If you have hours to waste, this location may be an option, however, we won't choose it again.

I had to take my younger daughter one day after school last week for complaints of a sore throat…read more The visit was very quick. All the staff were very friendly and made us both comfortable. The doctor is very personable and not an antibiotic pusher. We had a negative strep test, but there was obvious irritation and her tonsils were slightly swollen so the doctor did issue a prescription on hold so we could get it if allergy meds and rest didn't start to help. I was very impressed with the care and service and would highly recommend them.

My family doctor's office was closed because of a holiday and I couldn't wait to see him so I went…read moreto this clinic. I had a really bad sore throat and fever and I felt horrible!. From the time I walked in, the staff was so accommodating and friendly! They were able to see me right away and explained to me everything upfront. I was able to see a nurse practitioner right away, and she was so friendly and knowledgeable. She took her time to hear my concerns and addressed all my problems. I was able to walk out of the clinic with relief because of the care they provided. If you want fast, affordable and excellent care, go to this clinic! I'm so glad I found them...

I never look forward to ending up at one of these places (it's usually not a good situation)…read more... But, the staff here was absolutely wonderful, and we received excellent care. From the sweet lady at the front desk (Kristina) who made registration quick & easy, to thoughtful Nurse Rommel, who gifted us with a small teddy bear as a brave patient prize, to kind & gentle Dr. Bechtel, we were seen by quality practitioners who gave prompt attention, treating our situation with professionalism & empathy. Being an over-protective parent, we felt it better to be safe than sorry and came here after our toddler got too curious for her own good. The clinic is open 24/7, so we were thankful to arrive after 10pm with little wait. Dr. Bechtel was not dismissive about the situation but offered light humor, comfort, and reassurance. They kept our kiddo in observation with us just long enough to make sure she was okay and marked our visit as "urgent care" (versus an "emergency") to ease the financial burden. Don't want to repeat the situation any time soon, but this will be our absolute go-to if a medical emergency arises again. Highly recommend this place and appreciate the staff who took care of us that night.

What a great find! I went to the Magnolia location on 2978 and the moment I walked in the door,…read more the staff were professional and pleasant. I checked in and was seen immediately. I felt comfortable and at ease right away due to the amazing bedside manners. I want to thank Dr. Lorentz, JJ my RN, and paramedic Will for wonderful care. Dr. Lorentz was very thorough, caring and informative and JJ was made sure I was comfortable at all times. The facility is clean, bright, in a convenient location, and they take Medicare. Elyse and Lindsay who worked the front desk were polite and courteous. Although I can't say it was an enjoyable experience as I felt pretty crappy I will say the staff at American ER made it as pleasant as possible. Highly recommended. Theresa L. March 8, 2026

Nice facility, clean, everyone is pretty much nice and accommodating. Except for 2 of them, one…read moreworked Sunday September 7th night shift ER and one worked September 8th day shift. One was a mid twenties, maybe early thirties lady, I can't remember her name but she had an attitude when I booked my game up to be here with my girlfriend, she was snappy and wasn't very helpful and had an attitude with me. She's gonna know who I am, grow up lady, I'd rather be home and I'm not bothering you Second one, I remember her name, it was Ciara on the second floor, she's a charge nurse but she rude. I asked about ice and she threw a little fit because I was in a hallway the other lady walked me through earlier. We don't care about what irritated you or you having a bad day, we don't want to be here, or don't go to work. Ain't nobody here your child, we're all adults so act like one

I just wanted to say To All The Nurses And The NICU Nurses Thank You So Much For Everything You…read moreHave Done For My Fiancee Yall made her feel so comfortable And she loved meeting all of yall and we were so Happy That we got to have Our Handsome Baby Boy Weston here we are so grateful for all the staff that work so hard thank you so much again

Alish took care of me she sat at the front desk and had so much patience with me !!! the care given…read morewas really well and made sure i didn't mess anything up for the drug test and in general she made sure i was good and literally when i say i made her wait i made her wait almost an hour past close and she didn't mind at all

I visited this urgent care on a Friday due to a serious issue -- visible blood in my urine. They…read morecollected a urine sample and prescribed an antibiotic, saying results would be ready in 1-2 days. Nearly a week later, I still hadn't heard back, so I followed up myself. The receptionist, who was both unprofessional and clearly unqualified to discuss medical issues, informed me the results "just came in" and proceeded to read them to me over the phone without any explanation or medical context. When I said my condition had worsened, she casually told me to keep taking the antibiotic. I asked to speak with a nurse -- I was told someone would call me. Hours later, I heard back from the same receptionist, not a nurse, who said they had called in a new antibiotic, again offering no explanation of what it was, why it was prescribed, or how it would help. They also sent it to the wrong pharmacy. It's important to note that receptionists are not medically licensed and should not be discussing or interpreting lab results, giving advice about prescriptions, or handling patient care decisions. This is not only completely unprofessional, but also potentially a violation of patient privacy laws and medical standards. This experience left me confused, untreated, and in tears during my workday. I strongly urge others to seek care from a facility with competent medical staff and proper patient communication. This clinic is a risk to anyone with a serious health concern.

Why 5 stars? Because this will be my go-to walk-in clinic from now on…read more --- --- --- I recently came down with some kind of gnarly illness where I was feverish for several days. I took an out-home Covid test and it was negative. I assumed it was strep, which requires antibiotics, so I wanted to go get tested. My wife had a good experience here recently, so I figured I would try it out. I went online to reserve a time and there was something available 20 minutes from when I was looking. I checked out the GPS and it was going to take me 17 minutes to arrive. Perfect. My main reason for the 5-star review here is that they do not require patients to wear masks. It's not that wearing a mask for a half hour is the end of the world, it's more that I hate participating in the stupidity of something that accomplishes nothing other than extend society's exuberant anxiety. Wear one if you want, but Brazos not requiring them is why they gained a fan in me. My co-pay was $75, which I thought was a little steep. I tested negative for strep and then it was suggested I test for the flu. That came back positive. And when I left, I assumed I'd owe more, but nope! That $75 suddenly didn't seem so steep as it was all-inclusive, at least for what I received. See ya next time Brazos, though I hope it's not for a while. The flu was intense enough to last me for the rest of the year.

Great medical office, wonderful and warm experience from start to finish. Appreciate Ms Angela…read moreUscanga for taking time to ensure that I am properly informed about my health and care. I would have no qualms in recommending them to family and friends. Lydia

Thank gawd this phoney clip joint is closed and gone…read more They prescribed for me emergency gall bladder surgery after lying that I had gallbladder stones. A follow up trip to my doctor the next day and a sonogram showed them to be liars just trying to sell me expensive cat scans they would not state a price for. Total liars and medical fraud. Next day, all my records of the visit the night before magically vanished, which is clearly illegal. Do yourself a big favor and stay away from CHI St. Luke's for any medical needs.

We went here because it was the closest ER. Big, Expensive mistake…read more My son sprained his ankle, we wanted an X-ray just to make sure it wasn't broke since he couldn't walk on it without excruciating pain. We were in there for about an hour. First off, the lady at the check in desk didn't know how to do half the stuff and had to call for the nurse (big guy in black scrubs) to help her check us in. They looked at his ankle, asked questions, did the X-ray, wrapped his ankle in an ace bandage, gave him crutches and a liquid drinkable dose of Tylenol. ($75) told him it's just a sprained ankle and sent us on our way. I'll post the pictures of the bills I've received. A week later we went ahead and made a follow up appointment with an Ironman Orthopedic Dr in the woodlands (Dr Coupe- he's amazing!) . He gave us an air cast and we didn't receive another outrageous bill from them like we did with St Luke's ER. I'll break down the itemized charges from the ER in case you can't see the image well. The total bill was for $1742. Yup, for a sprained ankle... The bill came from 'CHI St. Luke's Emergency Health Center'. Breakdown: $1430. ER Moderate Service $227. Ankle X-ray $75. Tylenol Elixer - Codein (yes... you read that right) $10. Light compression band (ace bandage) My insurance made an adjustment of $-836. I paid $100. Copay at the time of service. So my final bill from the ER itself is now $805. For a sprained ankle. If you think you have a broken bone, Just go to an actual orthopedic dr... don't come here. I also received a separate bill from 'Medical Center Emergency Physicians' for the Dr's charges which were $590! My insurance made an adjustment of $494 so I have to pay $95 now. This was for Dr. Kevin J Schwechten. This is a totally reasonable price. I also received another bill from 'Hanger Clinic' for $28 for the crutches. -__- So please, only come here if you don't mind spending $75 on a single dose of Tylenol. Unless you're bleeding to death, go to a different ER.