Waited 6+ months and had to do all the bitch work for lack of a better term, to get the referral processed and an appointment scheduled. No one would help this frustrating process along to get my 6ft 16 year old in. He has a bad back most likely from the growth spurt. Finally attended 1 session. Scheduled more after a grueling additional 4+ months of waiting for "approval to be processed" As for the appointments moving forward they would not answer phone to reschedule, would not return calls. I showed up 10 mins late due to work keeping me late, tried to call to let them know I was running late. No answer. Then banned my son from getting therapy at their facility stating their notes say I was 20 & 30 mins late which is absolutely not true. No notification or heads up that that could happen prior so that I could make certain that he not be late. I run a family owned/ran business and this is my unfortunate reality that I can be late since we are short staffed (there is no one to cover me). Very unprofessional of this facility to not keep the patients informed of this policy to avoid from being affected by it. Now my innocent son is not welcome back when he's in pain and I have to start the whole process over again to get him seen somewhere else. Save yourself the headache and go elsewhere. This staff is lazy and unprofessional. My insurance insisted I take him here because it's the only place that my insurance covers in my area. read more

I was sent by my pc to help work on issues with my hips. I have done pt before at another location, but Total takes it to a whole new level! The staff is always upbeat and makes you look forward to each visit! Dr. Laura is very thorough in working with the problem areas and making sure the exercises are at the right levels. Danny, Darla, Justin and the rest of the assistants are there every step, making sure the exercises are not too hard while having the resistance needed as well as ensuring you have proper form. The front ladies (sorry don't know their names) are all extremely helpful with scheduling as well as very friendly. The team at this locations are not only co-workers, but with out a doubt friends! read more

TOTAL Physical Therapy - Getting it done! - Physical Therapy Near Me - El Cajon, California

I received excellent care during my physical therapy following a total knee replacement of my right knee. ALL Care providers and offIce staff were kind and patient AND worked hard to accommodate my situation. The equipment onsite is excellent. Every single employee I encountered was friendly and attentive to my needs. I want to especially commend Jaymie Cullen for her positive reinforcement of my progress. My physical therapy was an extremely positive experience. read more

We come here for Physical Therapy for my oldest. She has Improved SO much!! Thank you Glen!! And Richard. We love ALL staff. Such an amazing environment to improve in! Very knowledgeable and friendly. I have grown in knowing how to continue to help my daughter at home and I am so greatful! Thank you Total Physical Therapy read more

TOTAL Physical Therapy - Brooklynn working out her legs at Total Physical Therapy - Physical Therapy Near Me - El Cajon, California

This has got to be the most professional, relational physical therapy group on the planet. I have been pretty much around the plant also. From the front desk to the last session, consistency is there main attribute. I have been here for multiple services. After surgeries, torn muscles to pure muscle attention. I will only come here for any physical therapy needs. My only fear is that them leaving and having a new team. So far that has not been an issue. Big smiles, big fun, much respect and a fabulous environment. You have to come here, you'll truly be satisfied and healed. LETS GO TEAM TED!!!! read more

My experience here was horrible. The workers at the front desk were very rude to me and others there. It's very unprofessional and unpleasant environment. I was referred here, and trust me I will not be coming back. read more

4 stars go to Rita she's absolutely the best :) The physical therapy It doesn't help my neck pain that much. And their appointments are so Confuse If u don't show off they will charge $50 or had to cancel the appointment before 24hours. Sometimes I can't make it till last minute due to my pain issues but they doesn't care about the patient and they still gonna charge for that or they force you to go to the appointment even if your dying . I still have 2 more times but I'll not go :/ read more

I came here to recover from a herniated disc in my neck with nerve pain. My physical therapist Dr. Laura is the best! She always asks my pain level before starting and if something hurts or is tender she gives me stretches and work outs tailored to help relieve the pain. The whole staff is friendly and helpful! Days I need to bring my toddler with me the staff is very nice to him as well. I couldn't have asked for a better environment to heal from something so painful! read more

TOTAL RIP-OFF - Do NOT go here... The therapists are great. HOWEVER, the management is horrible. I cancelled my appointments due to insurance change, but they never took me off calendar and then proceeded to charge me for appointments I cancelled and never attended. The finally admitted I did cancel the appointments, but threatened to ruin my credit score if I don't pay regardless. GO TO A REPUTABLE COMPANY... read more

My daughter was injured playing club soccer, after Physical Therapy was recommended, we found Total Physical Therapy located close to our house. What a lucky find for us, the staff was knowledgeable, friendly, and well suited for the needs of my daughter. With a methodical, and deliberate plan focusing on her injury, and strengthening her core, she was back out on the field in a timely manner. Thanks Dr. Laura and staff. read more

Dr. Laura and her staff are some of the most genuine people on the planet with the best bedside manner. I have been to other PTs and I was not happy with the gossip, neglect and disregard for what's best for the patient. Her staff is young and always happy to help. They are knowledgeable and I have seen such an improvement in my general wellbeing since working with them. They don't have the most expensive equipment but that's ok... that stuff just complicates things. Takes up valuable space that could be used to help someone else in need. They are very accommodating with scheduling. I hate PT but they make it fun and easy to do. Thank you Dr. Laura!! 10/10 would recommend!! read more

So awesome to experience a physical therapy team who really cares. Dr Laura and Daniel take the time to make you understand your issues and how to get better. I feel so much stronger in my back and neck, there has been such a vast improvement thanks to Total Physical therapy. I 100% recommend them! read more

Absolute Bottom Barrel Customer Service. I feel like I was sucker punched into coma after dealing with front desk lead. I made it very clear that I work on call at four hotels and cannot at times commit to Tuesday/Thursday 10:30 A.M. I called in advance give proper notice but was never rescheduled an appointment. I attended 9/12 sessions and when I recently called to reschedule she cuts me off in the middle of my sentence as says "we have spoken to your attorney and you are discharged". RUFKM? Are you in business to bring people in or are you in business to drive people out? Y'all think you have power over your customers and that is downright insanity. Please send that front desk staff to Psychiatric Hospital ASAP. I will never ever recommend or step foot at that garbage location. Well done Total El Cajon keep up superb work you will shut down in no time. Btw I am disabled and currently tested positive for Coronavirus and your actions have caused me extreme pain and suffering I will report you to BBB and Americans with Disabilities Act for you infuriatingly ridiculous business practices. read more

have your health, spirit, and heart as top priorities. They have an in-depth knowledge of the health issues relating to your needs and build a program that will target everything you need to do, with encouragement, warmth, and caring. I'm extremely pleased with the staff, therapists, and the resources they have, Special thanks to the best team (Darla-Jaymie-Glen) I will gladly recommend Total Physical Therapy to anyone who asks. read more

TOTAL Physical Therapy - Physical Therapy Near Me - El Cajon, California

DO NOT COME HERE for the love of GOD. This is will suck your money out of it. I got my FIRST BILL and they telling me this is my final notice. First of all, your establishment never send me a bill or call me once to remind me I have a bill to pay. Your establishment is not professional because you letting an intern or no experience in the field do all the work while the professional sitting there and talking all they want. Don't worry I'll pay my bill even though it was my first time seeing it. read more

Be aware that front desk receptionist doesn't obviously know how to do there jobs , My son was a patient back in September and October of 2019 went in for visits front desk ask for copay upfront which is normal told me my copay was $20 each visit now 6 months later getting a bill for $80 saying I owed a different amount so that was the difference. First of all I worked in the medical field it's up to the the front desk to verify insurance and get that copay information from insurance prior to visits that's there responsibility not to guess what it might be. And I never ever received a bill this whole time of course billing manager blames it on Covid really . Anyway sucks that they won't take responsibility for there mistakes. Don't use them find another place . So disappointed with this place. read more

These people are totally unprofessional. The staff up front are rude. The so called physical therapist work with you for 10 minutes and then hand you off to a babysitter while they stand around talking and laughing. read more

The only reason I took a risk on this place was because of its close proximity to my house. I've been to three other PT clinics before, and this one is completely lazy and half-assed in comparison. The actual licensed therapists at this place seem to run an assembly-line racket where they only work on you for the first 10-15 minutes of your hour-long appointment before handing you off to a student who basically babysits you doing various exercises that can easily be done at home. People go to a therapist to help recover from an injury BECAUSE they canNOT do certain things at home for themselves. At my other PT clinics, the therapist spends the majority of the time challenging you and working directly with you before going over exercises that will be your "homework" until your next appointment. If you've never been to PT, I can see why you might think this place is acceptable. To their credit, everyone from the front office staff to the therapists and students are nice enough. Unfortunately, the therapists seem to do the very bare minimum and offer no challenge to improve your condition. I'll be going back to one of my other PT clinics because this place is NOT going to be beneficial to my recovery. I recommend you save yourself the wasted time and money and find another clinic. read more

The pt staff here are awesome. They are attentive and caring for their patients. The PTs and PTAs are knowledgeable on methods to help your condition and flexible if you need to bring your child with you. It's clean and everyone greets you with a smile. My only reason for not giving 5 stars is because of the front desk. They do not provide reminder calls/texts, and i have witnessed a number of patients arrive at the wrong time or on the wrong day, then the receptionist says "you will be charged $50". Seems like a better system is needed to prevent missed appt timee. A simple reminder call would help. read more

If you are looking for the best physical therapy this is the place Every one here is very professional and great customer service they show you that yes you can heal with Pt from Dr Sara and the whole crew they make sure your get the most personal treatment and they make sure you have no pain you become part of the healing process and they give you the tools to continue at home read more

This place is the absolute best! I got in a minor car accident back in January that left me with a messed up neck and back. After 6 weeks working with the team at TOTAL Physical Therapy, I was feeling back to normal in no time! I haven't been in pain in months. Aside from the expertise of the physical therapists here, everyone on the staff is so kind and welcoming, and really makes treatment a fun experience. Thank you to everyone at TOTAL Physical Therapy! I am so grateful. read more

I waited 6 weeks to get in for my first visit today only to be told that there was an issue with my insurance. When I asked why my insurance had not been checked prior to my visit, I got a less than satisfactory answer. Totally not cool! Not going back :( read more

I love coming to Total Physical Therapy! I have been coming off and on over a span of about 3 years. The staff is very friendly and Dr. Laura is super cool and amazing. read more

My daughter has been a patient of Dr. Laura at Total PT for about a year and a half. We have had such a great experience with her and all of the staff. She is very knowledgeable and compassionate. It is apparent that she is personally invested in my daughters recovery & gets just as excited about her progress as we do. Our visits with Dr. Laura are not only helpful and therapeutic but fun. The assistants are great as well, they've all become like part of our family. The new location is very nice & clean and the front office team is helpful & kind. I'd recommend Total Pt & Dr. Laura to anyone needing physical therapy! read more

Simply unbelievable, excellent therapists as far as I can tell in a clean environment , 2 great smiles at the reception desk but an unprofessionalism accentuated by an horrendous customer service from the back office, and one receptionist to some extent. Total Physical Therapy cancelled one of my appointment without notifying me, and when I showed up after a 30 + minutes drive I am being told "too bad, go home, we are completely booked". Not even the slightest effort on their part to see if they could fit me in later, just arguing with me about a supposed phone call cancellation. Too bad, I loved the therapists but I cannot take such risk of loss of income + travel expenses from an business that could not care less about their patients. Let it be known, thank you Yelp. Vincent read more

I have been coming to Total Physical Therapy for several years; (for different injuries.) The staff is amazing. All of the therapists are kind, and make you feel like they really care about helping you reach your goals. All of the aids are great at working through the exercises with the patients and making sure that you are doing them right. Over all Total Physical Therapy is an amazing place to recover, and gain back you strength. read more

This place is great. My son needed physical therapy for his hip. He loved coming and loved all the staff. And he is all better and don't need to go back. Thank you! You guy rock!! read more

I'm retired Navy and still work for the Navy at NAS North Island. A few months ago, I helped move hundreds and hundreds, perhaps thousands of pounds of sensitive Navy electronic equipment from one location to another over a two-week period. Thankfully, this was a one-time job. As a result of my efforts, I developed a bad case of "Tennis Elbow". I believe it should really be called Tennis Arm, because my entire right arm soon starting aching constantly and was affecting my daily life! I could not easily move my arm like I used to do. After a few weeks it was not getting any better and I soon visited my doctor who fortunately referred me to Total Physical Therapy. Through the Staff's expert care, my Tennis Elbow pain reduced significantly the first week, and continued to get better with each following week of therapy. The stretches, exercises, ice, electical stimulus, and home exercises worked wonders. I was amazed at how much and how quickly the pain was reduced, and the pain relief after so many weeks felt wonderful! My very sincere thanks goes to the SUPER Team at Total Physical Therapy, JoAnn, Nicole, Stephanie, Kati, Ali, Leah, and O'Neil! You're all miracle-workers in my opinion. I give each and every one of you a (now painless!) Navy Salute! read more

This place deserves 0 stars. Totally unprofessional. If you choose to come here, make sure you keep all your receipts for at least a year. They tell you you haven't paid and lie about sending you a bill. My question is, how can you not pay when copays are due before services are rendered? And for goodness sake, DO NOT pay in cash and not keep your receipt. Super shady business. Would never recommend this place. read more

As an occasional human snowball, air to sea missle, speed bump for bikes, whoop-di-doo or some other human form of mischance, I get to know physical therapists fairly well. You may have guessed that I am pretty active and have had more than my share of injuries. This physical therapy office just moved from Johnson Ave. in El Cajon so you might think they're new. They really deserved the new office, these folks are wonderful. Very knowledgable and they really supported me through my most recent injury. Sometimes you can't quatify exactly what makes a place so great, and outside of really knowing you, your injury, your progress and how best to help you, I just can't quite put my fingert on what makes them so special. read more

Worst therapy ever. I got transferred from another therapy to TOTAL Physical Therapy because it was closer to where I live. Biggest mistake as I went from 20 mins massages and careful instruction to a person on his phone not even caring about what I'm doing. The only reason this place is getting two stars is because there was only one good therapist that I had but unfortunately he moved out to another place and there goes their only hope. Now I understand that the people in there are nice and charming, but that does not cover their lack of attention and even knowledge about their professions. read more

Don't go to this place - insurance and billing scam send you to collections for 3 times what the charge is for a bill you never receive and charged for co-pays that they never asked for every time I took my daughter there - you have been reported to the federal consumer protection bureau and insurance commission read more

Although the team in the back is extremely nice, the front desk people are rude, both of the girls. Their attitudes are unproffession

I have NEVER been treated so rudely! An attempt was made, repeatedly to schedule an appointment. This place is the most unprofessional "medical" office I have ever encountered. It took forever for them to get their act together for authorizations, etc. They kept reaching out to the pediatrician for INSURANCE authorization. Then trying to schedule appointments was a joke. When they did return my calls they were unintelligible, rude and kept asking to speak to my daughter (who is a minor) instead of speaking to me for appointment scheduling. Once an appointment was made, they cancelled THE DAY OF due to the therapist being out of the office (I know these things happen). However, in all the conversations I had with these people, NEVER once did they indicate that they had moved. I presumed like all professional offices, you should show up 15 minutes or so before your appointment for whatever paperwork and signatures, but that was never confirmed by anyone in that office. An hour before our appointment I did receive a call asking "if we were showing up?" WTH? Is that how you are supposed to speak to a prospective patient? Well, we show up for our appointment 20 minutes early ... only to find out that they have moved. They are not at the address listed in this yelp ad, google, or anywhere else for that matter. I've never seen any type of letter or confirmation from them so I couldn't tell you about their letterhead. There is a sign on the door of the old address that says where they are located, but you have to wade your way through the homeless encampment to even read it. Back in the car, type new addy into the GPS and off we go. I could not locate the office. It is not marked in any way and I drove around and around looking for this place. When I called to tell them I was lost and could they please tell me what they were close to I was rudely berated by the person who answered the phone. Her first words to me were "YOU'RE LATE!" I was surprised at her lack of professionalism and apologized, told her I was was lost. She reiterated her comment, so I responded with the obvious statement "yes, I understand I'm late, I'm lost." She continued to chastise me for not showing up 15 minutes early. When I told her that I had in fact shown up early ... sadly to the wrong address ... and if she could just tell me what they were close to I could be right there. She again stated in a nasty manner that I was LATE and needed to be there 15 minutes ago! To say I am angry is an understatement! I advised them in no uncertain terms, that we would not be coming to the appointment - nor would be reschedule - EVER - and hung up. They immediately called back. Then I received a call from a different individual apologizing for the "misunderstanding". The only misunderstanding folks ... is that you get paid as a professional service. There is NOTHING professional about this office. read more