We bought flooring for a project that was very reasonably priced and the salespeople were very…read morehelpful. We had to add on an order for separate flooring and in the end had to cancel the order. Warren was extremely helpful in making sure that we got more than expected in our refund. Great person to deal with. Overall, I highly recommend A & R Carpet Barn!

We had vinyl planking installed in living room dining room area. I am happy with workmanship but…read moreunhappy that there is a full unopened box left over that I now apparently own. I've installed my own flooring in the past and if purchased at Rona or Home Depot, I am allowed to return all unopened boxes for a refund. Not here. The flooring installer made an error in estimating and it's up to me to pay for his error. That isn't right.

Bought a condo for my 81 y.o. Mom, installed new flooring. Everything great, went in on Saturday to…read morepay bill off, they contacted Mom on Monday saying they needed more money. Get your act together. This does NOT foster a good customer service experience.

Some employees are fantastic and some clearly only have a job because they're related to the owner.read more

We ordered LVP and tile through them as recommended by our insurance company, had them do the…read moreestimate and what a joke it turned out to be. Their sq foot estimates came in so much higher than every other quote we had, I talked to them at length about it because the other estimates we got were all dramatically lower. The estimator told us not to worry about it, we can just return the extra. The LVP flooring showed up months later than promised. So much so that it pushed us into the dead on winter so all cutting work had to be done from inside the house and slowed the project down considerably. Of course, as expected it was WAY to much flooring, we ended up with 405 sq feet of extra flooring. So much extra that I was able to do everything we were originally quoted for plus an entire master bedroom, walk-in closet and hallway and I still had 3 boxes left. After all this, they still wouldn't take take the 3 boxes left over because they say it took us too long? Do yourself a favor, go to the Floor Show, they did our main floor and were way better to deal with.

Professional sales and installation. Great job at a fair price. Thank you, Laura, and thank you to…read morethe installers.

OMG... these guys rock! Out of 15 floor places that I visited, these guys are the only ones who…read moretook the time to listen to what I needed done (this was an insurance claim). They visited my house and helped me assess what I needed in terms of flooring and design. Kevin was there every step of the way to guide the installation of the floor. My place looks great, workmanship is unsurpassed. I recommend this crew to anyone who wants the job done right! Thanks Kevin, Oscar and Richard!

From the owner: King's Flooring opened it's doors over 22 years ago under the direction of owner Richard King…read more Richard is still active in every aspect of the business from sales to installation. Many times a week he can be found on the jobsite on his hands and knees guiding and assisting the installers. King's introduction to the flooring business was at a very young age installing, sanding and finishing hardwood floors.

I am absolutely blown away at Marty's company and how professional and personable he is! I am very…read morehappy with the jobs they do and I can't thank you guys/gals enough! I am very happy with your services and highly recommend it to a lot of people too! The results are significantly stupendous of the jobs they do! Thank you A & R Carpet Barn!

Service wise, this place was the nicest and most knowledgeable out of the 3 I checked out (vs Floor…read moreShow and Curtis Carpet). They came to my place really quickly to give an estimate and the sales person was really friendly and knowledgeable. They have website coupon that they advise you to use, which is strange that they don't just apply the discount. Anyways, I really liked them and their pricing came within the range of the other 2 I looked at. The only thing that worked against them in my final decision was that they sub-contracted out their installation so then I would have to pay the installers separately after they finished the job. I just wanted to pay once and deal with one person and not with sub-contractors so that's why I didn't choose them.

Customer service was adequate. We ended up contacted the sales rep for progress updates as e-mails…read morewere not timely. Estimate was promised by Monday, came on Thursday. The carpet that was delivered was the wrong colour (apparently it had been mislabeled) but discovered only after the old carpet had been ripped out and we had to endure 2+ weeks of bare floors and exposed tack strips. We had to change family plans waiting for the right carpet to be shipped in. There was no contact from management because of the screw-up, or an offer of a discount for our inconvenience. The installers were good. Happy with the end result but not a great experience.

I hired Ken's Carpets to freshen my Dad's home prior to selling. Kim was incredibly helpful in…read moreselecting both colour and carpet, keeping the intention in mind. The people who came to complete the installation were wonderful - they were on time, skilled, hard working, and tidy. The value for cost was also amazing, would highly recommend!

Got flooring a little over 4 years ago. Reached out after 1 year and was brushed off....more damage…read moreto laminated floor that is cracking at seems and no call backs. Avoid as they don't stand behind any products they sell.

Wonderful service. The workers know their stuff. They gave me lots of time to decide on my bathroom…read morefloor. I went during the fall of 2020 and felt very safe with their pandemic safety procedures in store. They helped carry out the roll to my truck without being asked. Will definitely go back for when we need to replace our kitchen floor with laminate.

I purchased plank flooring for my apartment and I also needed installation. The owner, Barb, showed…read moreme the different options for floors and suggested that her son could install the flooring for cheaper than the regular installation companies. Five years later the flooring has lifted and had some movement which makes it dangerous for anyone who walks on it. I've reached out to the store, talked to Barb and she could care less, she said that she was going to file the warranty claim to the flooring company, this was two months ago and I still have not received a claim number. I have visited and called the store many times as Barb never calls me back to provide with an update. When I asked how the claim is coming along the only answer that I get from her is that the claim is "in process". I would never recommend this store to anyone, extremely poor customer service, bad flooring quality and the worst installer ever.

Have been inquiring about a carpet warranty from them for months now but getting absolutely…read morenowhere! Barb came to my house to take pics of the carpet and totally agreed that the carpet was not holding up well and wear should not be happening. Numerous phone calls, messages left with staff and emails have gone unanswered for over 6 months. I'm disgusted and would never recommend or use this again!

I put a review of this store on google six months ago and JUST received a response back from the…read moreowner today! It took her six months to reply! Need I say more? I guess she feels that responding back with a quick insincere response will do the trick! I should mention that when I purchased this rug the owner insisted on payment in full up front prior to her ordering in the carpet. So my frustration was huge because not only would she not follow up with me, she also had my $1,500.00. Take a look at the reviews. It's not only mine that is negative and it appears Jamie responded back to a number of the complaints today - she def. was bored. Btw the only positive reviews have been added by her friends. I would not suggest shopping here. Save your money.

Company hired the wrong contractor to install the laminate floor which took a month instead of the…read more3 days. Tried many times to get them to bring someone else to help, but nothing worked. Then I got fed up and just demanded for the sales person Rob to come and look at it and they finally realized the the floor was installed wrong. They had to rip it out to do it all over again, and now the floor is still squeaking and can't get them to come out and I can't seem to get the manufacturer to come a check out the work.#beaulieucanada Should have kept the old floor and saved myself a ton of money

Really really bad. Had them install carpet in my entire top floor, not only confused my order with…read morean order for lamenate, twice, they were 2 weeks later on the installation date that they promised repeatedly. They also half finished the job one day and then didn't come back until three days later. Would not recommend at all.