I had high hopes for this garage after deciding to move from my long-term garage to support a…read morelocal, independent business. The initial booking process was professional, and I particularly appreciated the honesty when they called me well in advance to correct a mistake on their initial quote. Unfortunately, this positive start did not last. The main issues began on the day of the MOT and service. A misunderstanding over the 8 am appointment time, which was not clarified in the text reminder I received, meant I arrived later than expected. I am happy to own my part in that delay; however, the reaction I received from one of the mechanics was completely unprofessional. Rather than explaining the situation, he was visibly angry, repeatedly checked his watch, and spoke to me in a condescending tone that made me feel incredibly unwelcome. This is not how any customer should be treated. The most significant failure, however, was the complete breakdown in communication later in the day. After approving necessary repairs, I was left waiting for an update. I received no calls at all towards the end of the day. It was only at 5:30 pm, after the reception and workshop staff had apparently gone home, that another employee fortunately thought to check and call me to say my car was still on the ramp and would not be ready. To be left without my car overnight, with no warning whatsoever from the team responsible, is simply unacceptable. The car was ready the next morning, and the final repair work seems fine. However, even the complimentary car wash was symbolic of the lack of care shown--it was a poor effort that failed to remove simple surface dirt. While the reception staff were friendly and the work was eventually completed, the stressful encounter with the mechanic and the shocking lack of end-of-day communication mean I cannot recommend this garage. A business is only as strong as its weakest link, and unfortunately, the disorganisation and unprofessional attitude here overshadowed any positives.

I've been coming here to get my MOT's done on my car for a few years and have to say I've never had…read moreany issues and it's always been a hassle free, easy experience that comes in a lot cheaper than nearby garages. John is a friendly guy and when I was having problems with the electrics on my car on Saturday, I called up and he was more than happy if I ran it down for him to give it a good looking over. Turned out it was a blown fuse that was easily replaced within 10 minutes and with me fully expecting to pay to have it fixed he gave it to me for free and said no probs. This is the sort of great local business still out there and I'll definitely still keep going here for the great service and great MOT's.

Always helpful, obliging, very reasonably priced, and trustworthy. Of how many garages is this a…read moredescription? Great team.

From the owner: Local family owned business operating for the past 40 years, friendly and efficient service.read more

I bought a fiat 500L (15 plate) in April at Hyde, Manchester . When I offered to buy the car which…read moreI subsequently did, I noticed that the inside of the car was covered in dog hairs, smelled and had two scratches to the bodywork. They assured me they would deal with these matter. Few days after I bought it, the car start to smell of wet dog. I looked better the interior of the car discovering the unimaginable. The car was so mess, dirty and smelly something to make anyone shudder. Also I noticed a big issue with the body-paint that it was impossible to see before because when I picked up the car it was raining. Basically when they sorted the matter with the scratches the car wasn't fully masked and the remaining paintwork was coated with overspray. When I went to the dealer they assured to sorted this. there followed three attempts by them to resolve these matters but on each occasion it was unsatisfactory. On the first occasion I waited a couple of hours while they tried to clean it and deal with the body-paint issue but nothing changes. they booked one-day repair service. When I returned for the second time I left the car for a full day but when I went back still nothing change. I asked the refund as me and my wife wasn't happy about the condition of car. The manager Sam intervened asking the reason of my decision. Again I showed the damage to the bodywork and the matter with the dog hairs and the smell inside the car. I showed also a video and a lot of pictures of the car that the manager decide to book a five days repair service and I and my wife was assured that they would clean off the overspray, take the seat out , wash and dry and re-put the back seat on ( the main matter with the smell). After five days I visited the company, I still had to wait as they said it wasn't ready. However once finally I saw the car I clearly hadn't been dealt with. Under the consume right 2015 I asked for a return of my money because I was still in the 28 days rule by law. The salesman Mark said I would have to wait until the manager returned from his holiday. I asked If I could buy another car instead but was informed that the value of the car was now £1.5/£2k less than I had paid it less than 3 weeks earlier. I left the car to dealer as I didn't want go back with an unsatisfactory car. The following week I rang the dealer asking to find a solution as I needed a car. After few calls he said they were not prepared to refund the cost of the car as they were satisfied about the car!! I was also told that if I didn't came for the car they would start to charging me a daily parking fee. I felt at that stage ( I needed a car) that I had no option but only to pick up the car). I can accept to had a bad deal this time but I cannot accept the doggy games of the dealer. Go there for a repair and not find nothing done. The other annoying thing is how it is possible that a big motor group like Stoneacre can actually sell a " bin of s***t " like this. also It was funny that one of the salesman replied to me saying what do you expect from a car of three years old, my answer was so simple that he disappear for a while." When I count my money on that desk the money wasn't smelly of wet dog". Anyway after few days I bought from EBay another seat set which I swapped by my self. This gave me the opportunity to clean the car properly as it needed . What I found inside was disgusting, which only makes anyone think of throwing up. As soon as I will have a chances I will find someone to fix the matter with the bodywork ,But Don't worry Stoneacre we will see soon I bought with the car the 5 years warranty so we will have a fun later on. Ps I need to book an appointment as the air-con doesn't work as should be matter that is remind to the manager in the emails.

From the owner: At Stoneacre Hyde we have three new manufacturers for our customers to view; Citroen, DS and Fiat…read more We have a variety of new car offers available to suit a wide range of budgets including 0% Finance, PCP and nil deposit deals. You will find a great range of used cars available from a wider range of manufacturers. All of our used cars are 125 point safety checked to ensure they are working correctly. We also carry out a HPI check on all vehicles to unearth any hidden history or outstanding finance. Part exchange and test drives are available on all of our new and used car ranges. We are also able to offer a great selection of new Citroen, DS and Fiat cars on Motability. We are an official supplier of manufacturer approved servicing and parts and our team of DVSA approved technicians are able to carry out servicing and MOT's on all top manufacturers car models.

Pros: Friendly city centre garage providing all the usual services you would expect such as MOT,…read moreservicing, tyres. Being in the city centre its quite convient if you drop off your car in the morning, go to the shops or check out a movie and then your car is ready. I think if you have an MOT / service they also wash the car for you (dont quote me on that one!) Cons: Since its not the largest garage in the world they sometimes dont have what you want in stock. I needed some continental tyres for my car and they had to order them in. (Admittedly it didnt take long at all for them to get them in).

From the owner: MOT Testing (free re-tested) Servicing…read more Tyres and Exhausts Cam belt Replacements Brake Services and Clutches Suspension and Steering Computer Diagnostics Auto Electrical Repairs Air Conditioning Services Mechanical Repairs Body Work and Repairs Batterys, Starter motors + Alternators

This business has expanded massively over the years. With one of the best MOT centres in Mossley…read moreand the Tameside area, you should take your car here. This is a family run business and an exceptional one at that! With friendly staff you can trust these guys. They fix any car and give you a decent price. What is good is that the owners live a few yards away from the shop so your car is safe when left with them. Also their MOT test centre has been running since 2003 and is popular with the locals. You can book your MOT on line or speak to one of the staff. Whats really cool is that you can set up a reminder of your MOT and they will remind you when its near the time. Great, especially for me!

A well trusted garage that myself and grandparents use for our cars…read more I have used mdr for quite a while and my grandparents have used since living in Mossley and know that what ever needs done for your vehicle they do the job right.

Amazing job quick efficient and at a great price for a full gearbox recondition if i ever have…read moreproblems with my gear box again theyll be the first point of contact Awesome professional friendly people Thank you