My elderly aunt spends the winter in Florida, and did not tolerate the two day drive very well…read more Within 10 days of arriving here she could barely walk. We tried going to two local emergency rooms only to find that both of them were packed full. So we decided to come to Lifeguard Urgent Care. We are so grateful that we did! We scheduled an appointment, and were able to complete the registration paperwork online. The staff were very caring, professional, and polite. We saw an amazing nurse practitioner named Brittany. She thoroughly examined my aunt, and prescribed some medication. I am a registered nurse, and I was most impressed! I'd highly recommend this urgent care!!

The saga continues. So today, I open the mail and find a "final statement." I have not only…read moreremitted payment, but also have the receipt. Just to be doubly sure, I checked my bank statement, and the transaction cleared. So this final notice, and continued assault on my time is less than appreciated. I need someone from billing to contact me, and for this issue to be resolved. The care I received was abysmal. The diagnosis, inaccurate. And now, I am going back and forth over a bill that I already paid. No one answers the billing number, and when you call the direct line all you get are people saying "I can't help with that, let me get you to billing." What a sham.

I was ill and went to the Spring Hill location. They were very thorough with my exam. It's a step…read moreup from other Urgrnt care centers and a step down for an E.R. dept. A billing issue did come up from an invoice from another source. I must admit, I was quite stressed for an evening but thanks to Tim, he handled it the very next day. Thank you Tim. I recommend going here if you need to be seen.

Went in for a sore throat. Hadn't been able to sleep for days and could barely swallow. New…read moreresident to Florida with no job yet, so knew I'd be paying out of pocket, but I didn't 't want to face another sleepless night. Now, I can excuse the long wait time - they were busy - and tolerate the indifferent office staff, but not the poor care. They said I had strep throat. I was given a printout that has nothing I couldn't Google myself. When I asked the woman who handed me the papers a question, she said it's all in the printout. My wife had driven me over and waited patiently while I was in there. She asked me what pharmacy they were sending me to. I diodn't see it on the paperwork and went back into the office to ask. One of the two indifferent office staff told me it was oin the first page. Nope. Took the paperwork back inside and the other one, who had handed me the papers, said I wasn't being given a prescription. So I paid $95 of my hard-earned money to be told to "get better," and if my symptions got worse, go to the ER. Wow. This is some way to do business. Google's Gemini states that "The most common cause of a sore throat is a virus, not bacteria. In this case, antibiotics would be ineffective and potentially harmful by contributing to antibiotic resistance. A proper diagnostic test, like a rapid strep test or throat culture, is necessary to determine the cause." That's fine, but they didn't do a strep test. The NP looked at my throat and said it was strep because of how red it was. The Nurse Practioner who saw me did not say anything other than that I should change my tooth brush. So I would say the strikes against this particular facility are incompetent care and snide, indifferent office staff. Considered lodging a formal complaint but chose not to. Would never go back and would never recommend them.

I have been there several times for my husband, my friends, myself, and each timing. I've been…read moreabsolutely fantastic. I don't know why they got such a low rating.

When you walked in this urgent care, it's very outdated. It doesn't feel like an urgent care more…read morelike an office space. There wasn't any people when I walked in. The receptionist was on her phone but she seemed surprised when I walked in. I had mentioned to her if this urgent care did RSV testing. She didn't know if they did. She went to ask the medical director and I waited for 10 minutes. She did asked me I could fill out paperwork until we get an answer. I didn't want to since I would be doing that for nothing if they didn't. Good thing I didn't because unfortunately they didn't do any RSV testing for kids. I wouldn't come back here for any urgent medical care just due to how it felt going in there and it did NOT look like an urgent care clinic.

Waiting as usual but patients that came in after us were seen before us which is not right for a…read morewalk in unless major emergency. They don't accept many insurance companies and front desk is not very friendly. I may have just gone to we cause wait may have been shorter but I wouldn't waste the er for a soar throat.

Doctor didn't wear gloves to inspect my infection on elbow. Unclean room for patients. Moldy…read morebaseboards.

people are quick to write the bad,,,,,,i was taken in to e.r(self),,,the care i received was the…read morebest, thank you staff 2-08-2-09-2-10.....was admitted 2-09 2-10 2nd floor 2-11 cannot say enough about day and overnight staff ,,endo huge shout out!!!!dr .Muhamed was thoughtful and informative i left with no questions just gratitude.....The care i received was so fantastic. Every room was clean from the emergency room to his 2th floor room. From the nurses to transport staff were all caring and patient and!!!!!!The care he received was so fantastic. Every room was clean from the emergency room to his 6th floor room. From the nurses to transport staff were all caring and patient andThe care he received was so fantastic. Every room was clean from the emergency room to his 6th floor room. From the nurses to transport staff were all caring and patient and as were the pct!!!!!

Quality of nursing care is inconsistent! It can be good one day and scrappy the next!read more

This Hospital is now the Tampa General Hospital . I…read morerecently had to visit the ER , in excruciating Pain i was quickly attended upon my arrival , treated with Compassion , all necessary Steps were taken by the Doctor and the Nurse to get me feeling better . Within 2 Hours i had a Cats an , the results and my Pain enough unter control so I didn't have to be admitted , the Prescription was available at my Pharmacy the same Day and i fallowed up with my Primary for further Treatments . Thank you ER Staff

We were visiting family and John went and broke his shoulder! We were in route to an urgent care…read morewhen I saw the hospital sign and told John, you know..... a hospital would be a better idea. Good thing he agreed a half mile later! I turned around and off to the ER we went. John got "fast tracked", not that it's fast- it just really means they know going in that he won't be admitted. It took a while to be taken back- he was triaged in the front pretty quickly though. Once back- they sent xray fairly quickly and then we waited. A couple hours later the nurse walked in with discharge papers and we laughed because he hadn't seen the doctor- who strolled in just as we were saying that. John's like, so it isn't broke? and this time the doc laughed- oh it's broken alright! He ran through the diagnosis and that John needs to follow up with an orthopedic, to rotate taking ibprophen and Tylenol and ice, ice baby. And we were gone.

I received a horrendous bill butbit was sent in error. Dawn,…read morethe office manager handles it gir me, overnight! Thank you Dawn!

I believe this is one of the best walk in clinics. The staff was very professional, caring, and…read morefriendly. I was able to make an appointment online and do all my paperwork ahead of time. I waited about 5 minutes to be seen. Place was very clean too. Highly recommend.