Tech came out "fixed ice maker" had ice one day and never came back. Really good at taking my…read moremoney NO STAR

I called early afternoon and Mark assured me he would be here the same day. He arrived late in the…read moreday. I looked on Youtube to see if I could do this myself. I possibly could have. The parts were hard to find and they were expensive. Mark determined it was a fix that did not need new parts and he made the repair in a timely fashion. I will keep his number on speed dial.

Called company and Rick came out to fix my refrigerator. He was very professional and the fee was…read morevery reasonable. Definitely will call him if any other appliance requires repairs .

I called him to fix my washer. It wouldn't do the spin cycle, and he told me he will call me the…read morenext day an hour before arrival. I didn't go out because I was waiting for his call. I even missed my boy's football game.

Great service! Tech came over Saturday afternoon which was a great plus since most other businesses…read moreeither close early or are not open during the weekend.

From the owner: Hello there! We are a small New Business here in the RGV…read more(Family owned and operated). Why Should You Choose Our Company from All of The Competition? 1) Our company has successfully fixed over 5,000+ appliances. With over 5 years in the industry, there is nothing we have not fixed or seen. We look forward to helping you! 2) Over 90% of our repairs are a fraction of the cost of our competitors! 3) We are a small LOCAL company here in Valley/RGV and because of that there is no price inflation on our parts etc. Our aim is to keep your business for the next 20+ years and to add as much value to our customers as possible! 4) We offer a 90-day warranty on all our parts & labor. We guarantee our work and if we for some reason we cannot solve your problem we will not charge you! 5) We're upfront with our pricing and will treat you as a long-time customer whether you are calling for advice or to schedule an appointment. There are no wrong questions so if you have any just call

Located on the north side of Pecan just west of Jackson, I was told by a friend this is the place…read moreto go locally to find appliance parts. I needed an igniter for a 16 year old gas oven. I was not disappointed. There were a few customers ahead of me, so there was a wait of about 10 minutes. Once I got to the counter the clerk was able to help me and give me some additional useful information. He was friendly, knowledgeable and brought up helpful information for my project. The part that I purchased has a lifetime replacement warranty as long as I keep the receipt. The parking lot was full when I arrived, and the space is a rather tight. I had to wait a moment for another truck to get out of the way before I could park. However there are ample additional spaces behind the building where you may park. If you are a do it yourself or, this is a great place to know about. I'm sure I save quite a bit of money not having to bring in a repair man for a house call. The price I paid for the part is comparable to what I found over the Internet had I ordered it online. I will be sure to remember this place for any other appliance repair needs!

I requested service on Sunday expecting an answer in the middle of the week, imagine my surprise…read morewhen 10 minutes later he is calling back with questions about my problem and giving me the possibility of coming in on Monday to fix it. He indeed came on Monday, correct the issue and my washing machine was working perfectly again on Tuesday. His quote was exactly what he had said and everything went smoothly, this business is RARE . He did what he said he would do, on a timely manner, at the rate he had quoted and he was very courteous throughout the whole process. I HIGHLY recommend Shaun and his company!

Old appliance not fixable, Jericho appliance found a used one and delivered it and set it up!read more

Terrible service! i have been dealing with Oscar( Whirlpool) authorized service man for almost One…read moremonth. Have been lied to that parts have been ordered & today I am told that my Warranty Compant( Choice Home Warranty) does not want to pay him enough for his labor. Do not appreciate this man taking advantage of an elderly widow!!

LG contracted OC to repair my washer. He claimed he had repaired and replaced parts twice this…read moreyear. Now I am having to work through escalation departments to correct his lies. Do not call this company. He is a fraud. IRS

My washer wasn't working they came and said it needed a new wire harness…read moreThey replaced it and when it still didn't work they said "we short circuited the machine my bad but we will take a percent off the amount due" I refused to pay any amount because why would I pay when my item not only doesn't work but is fried beyond repair They treat disabled veterans like scum and as a single woman I felt unsafe with them in my home DO NOT USE THIS SERVICE THEY WILL USE YOU AND REFUSE TO REFUND YOU ANYTHING (I had a deposit and never got it back)

they didnt even show up and kept canceling appointments. i took off work early and wait and no one…read moreshowed up. called customer service and Jacob said they were on their way then called and said technician had taken the afternoon off! never again. don't bother. try local mom and pop company that keeps their word

I was needing repair on a couple of appliances and my home warranty was serviced by Direct Source…read more They came first to repair my dishwasher after the first company that attempted it tried to tell me there wasn't an issue. The men from Direct Source ran a diagnostic program and found it needed a new heating coil. It was ordered and then replaced and my dishes are so much cleaner. I am very happy. So when I had an issue with my clothes washer I asked for Direct Source again. They were able to fix it quickly and with no parts needed. I highly recommend this service. They are nice people and know their stuff!