DO NOT HIRE POLAR PLUMBING! They are the same company as Total Air Care. If I could give less than 1 star I would!
This is for the Polar Plumbing part of this business. It started as a call out for a second opinion because the first company that came out couldn't find my clean-out. This company sent someone out and they spent maybe 10 minutes probing around the area I told them it was, told me again that they could not find it and gives me the name of another plumbing company that I should call. I didn't want to go through the whole process over again so I get out there on my hands and knees and find it in 20 minutes. My warranty company sends them a recall on the same expedited work order and they try to give me an appointment 5 days out. Sit on hold for an hour and when someone finally picks up they are rude like I am the problem. The person gives me an appointment for the next day between 12 and 4 pm. That appointment time comes and goes with no plumber. I call into the company and have to leave a message on their emergency line. The "scheduler" that calls me back is slurring her words and whining at me and the warranty company because she was being inconvenienced during her off time. Telling me that the appointment didn't exist, that they only have 3 plumbers for the entire Jacksonville area and the soonest they could get someone out was the NEXT DAY between 8 am and Noon. Another day with no toilets on the first level and sewage in my bathtubs. Finally get someone out here 2 days after the first guy was out here and they show up without an auger, snake or anything to clean out the main line. He gets here and tells me that he has to run to home depot to get another water balloon jet that you hook up to your hose. So he is going to put my hose down into a weeks worth of raw sewage and use a water jet to clear it. I'm not a plumber so I say OK... he gets back from home depot and he can't get the balloon down to where it needs to go so he uses the end of MY RAKE to break up the "stuff" in the line so he can get his equipment where it needs to go... Again I just wanted this dealt with so I didn't say anything. He gets the balloon down there and, big surprise, it didn't work. he had to call another technician, they only have 3 for the entire Jacksonville area, to bring his PERSONAL powered snake. Apparently the company doesn't even have the correct equipment to get the job done. OK, the other technician gets here with his personal snake and they get to work clearing the line... in the wrong direction!!! I have to run outside to tell them that they are coming back into the house with the snake. which if you know anything about plumbing at all that is a recipe for disaster. the second technician came in to listen and yeah it was. Well when he came in he didn't check his shoes and I found a big piece of TP along with raw sewage on my inside welcome mat after they left. They finally get it cleared and pull hair out of the snake and call it roots. They left everything a mess also. Didn't roll my hose back up. They also didn't bother to clean off the rake or hose that he had down in the pipe in the sewage... just really unprofessional all around. It took me 7 days to get something fixed that should have taken 30 min to an hour tops. read more