Got in and got out quickly! Walked in right into a room. Everyone from the front desk to the doctor was very nice and professional. Very quick service. read more

They took $150 from the card on file without billing the insurance first and did not let me know. When I called billing, they said they would bill the insurance, but will not get my money back until they are paid by insurance. Other urgent cares do not work that way. They take your insurance and then bill you what the insurance does not pay. I do not think I will get my money back. They will probably make $300 from both me and the insuruance which is fraud. read more

Terrible urgent care. Very transactional, couldn't care less about helping you feel better. Their focus is getting you in and out, but at their leisure. Choose a different provider if you need care. read more

More concerned about money than health. Unable to provide a price on testing. According to law and Medicare guidelines they are required to do so ! Go to your local vet you'd be better off. read more

This was one of the most unprofessional healthcare experiences I've ever had. We were placed in an exam room and left there for over an hour with no check-ins, no updates, and no explanation. Not once did anyone come in to acknowledge us. At that point, we had to leave the room ourselves just to figure out if we'd been forgotten. What we found was not a busy clinic, but staff sitting around talking and eating. Patient care clearly was not a priority. Being ignored for that long while employees socialize is unacceptable in any medical setting. Nurse Tony (female) was openly irritated that she had to stop eating to address us. Her demeanor was hostile, dismissive, and completely lacking professionalism. Patients should never feel like an inconvenience for expecting basic care. If being asked to do her job causes that level of frustration, she should seriously reconsider her role. I understand staff need breaks. What I do not understand is abandoning patients without communication for over an hour. That is not a staffing issue -- it's a leadership and accountability failure. This clinic wastes patients' time and treats them with indifference. I will not return, and I strongly advise others to seek care elsewhere if they expect professionalism, courtesy, or basic respect. read more

I walked into the TAUC care center and offered my license and insurance card to the woman at the desk. She told me that she was going to send me a link for me to register as she ate her hummus and veggies. So, I sat down, did my registration and sat for 20-30 minutes total. After all that, the young man called me to the desk and told me that they did not accept my insurance! If the first girl had taken my cards instead of stuffing her face, I would not have wasted my time. Just note that I was the only one in the waiting room and there were FOUR people at the desk. I'm sure there were people in the back but I did not see anyone else there. Poor service. Lazy incompetent employees. I ended up going home without care. Do better. read more

Quality care has always been great! Super friendly! Never any issues! Definitely recommend!

This rating is based on the medical care I received once I made it to a room. I went in one day and was told the wait time was 3 hours with only 2 patients there. So I scheduled for first slot the next morning. My wait time was still 2 hours, again with only 2 people in the lobby. The whole time there I listened to three front staff members laughing and chatting it up. I never saw any of them do a lick of work. They need to have less people at the front desk and more care givers in the back helping patients. read more

This was not our first visit to this urgent care. We have had good visits in the past. That being said we went in for my child to get tested for the flu. He has had a ongoing cough for near a month, 2 weeks earlier a Doctor said he had bronchitis like myself. The Dr was nice and polite, very professional. I brought him back in to get tested for the flu because I tested positive for Influenza A two days earlier. He started showing the same symptoms as I did when I tested positive on Thursday night at 8PM it started with a fever. Friday at Urgent Care the Dr. Kelby Withrow came in and confirmed my child had the Flu Type A (like myself). She said to go home and give him over the counter meds (Tylenol and cough meds). I told her I've been doing that for the last month and his cough didn't improve. He went from Bronchitis and now has Influenza A. I wanted to get him some meds for the flu like I was given to try. She denied my son the medication at first, stating that she feels the side effects are to great in children and I quote " I don't like to prescribe it to children because of the possible side effects" She also stated that we are outside the 24-48 hour window that it is best used in to help. I told her: His fever and body aches started last night, its been less than 24 hours. Also you can't tell how far into the flu he is, you have No way of knowing how many hours he's into the flu so you can't judge him and say he's past the first 48 hours where the medication might help. I want the medication. Dr Kelby then cut me off from speaking and went off on me and loudly restated all the possible side effects of the medication and her imposing that I don't care for my child. I told her, even if there's a small chance that the medication will help my child I want it. It might or might not help that's true, but you denying my child the option of medication that might help is not your right to do. I don't care what the Dr's personal beliefs are. She took and oath to help patients not deny them medication because she doesn't believe in it for children. Her job was to tell me my child was sick, give me a list of possible medications and then tell me the possible side effects and let me choose what to do. She finally got so upset with me for standing my ground wanting my child's medication that she slammed the door shut behind her as she left the room with her colleague. This is not how a Dr. Is to act. She CAN"T act on her own personal beliefs and turn patients down for possible medications that might help them. I will not have this Doctor as our Doctor in the future.. read more

great care givers. Very compassionate, very caring for your needs . And quick service to get you right in and out quickly. very informative of anything that might be going on. Truest caring for their patients . read more

Where to even begin. The gross negligence and incompetence of the individuals that work at this facility is beyond belief and reason. First off I went to TAUC against my better judgement to be treated for severe abdominal burning and a possible infection of my g tube site on a Sunday evening. I work in the medical field and know urgent care isn't really the ideal place for a proper diagnosis or treatment. however, at the time it seemed to be more appealing than waiting in the ER for hours while having severe pain. After my appointment they asked if I would like to have my 2prescriptions filled at the facility, so I did. I go home and take one tablet of what is a labeled on the bottle as BACTRIM, which is an antibiotic and a tablet of hydrocodone which is a pain medication. I did not get a good nights sleep. The next morning I wake up and take another tablet of what is labeled BACTRIM and then I proceed to drive to work. I get to work and start feeling nauseous and sick and I don't know why. Maybe it's the antibiotics, maybe something else is going on. In the past year I had been diagnosed with cancer and had just finished chemo and radiation a few months before, so at times I get tired easily. I thought maybe that was the cause. Also throughout the morning I'm getting random text messages and phone calls from phone numbers showing up as maybe Carter or unknown, nothing that says urgent care or anything associated with the facility. Just random cell phone numbers. I figure it's a spam call or text. then I finally have time to answer and I do so and the person says "this is Elizabeth from urgent care and I was calling about your prescriptions. Did we give you 2 hydrocodone prescriptions by mistake?" I answer no. You gave me 1 prescription for Bactrim and 1 prescription for hydrocodone. She said ok and hung up. I then go grab my 2 prescriptions out of my purse and open both bottles to inspect the pills. They are all the same with an imprint code of IP109. What the bleep! I've been taking this medication that is labeled as Bactrim like it is an antibiotic, and it's actually a narcotic. No wonder I feel nauseous. I am also furious as how the hell this could happen? How is it possible for a medical facility to dispense and mislabel a narcotic as an antibiotic. How many other people has this happened to? What if they had given this to a child or an elderly person? The outcome could have been devastating. What if I wouldn't have answered my phone because I thought it was a spam call. They didn't even say can you check and make sure the pills have a certain imprint code either. They just said ok. I then call back to tell them what is going on. They ask if they can send someone up to pick up the prescriptions. I say definitely not. I don't feel comfortable handing a bottle of mislabeled schedule II narcotics with my name on it to a random person I don't know. I then start receiving calls from the lackeys of the company -Vicki and Stephen acting like dirty politicians -pretty much trying to sweep everything under the rug and denying any wrong doing. stating I still received care so they would not be refunding me. I simply asked that better protocols be put in place so this never occurs again, and also to be refunded for my visit and prescriptions. All requests have NOT been fulfilled. Life lesson number 1 - never go to urgent care. Life lesson number 2 always check the inscription code on all prescriptions! read more

We drive a long distance to come to this urgent care. We always check-in online and are taken care of promptly when it's our turn. The care has always been friendly, appropriate, and they go above and beyond to make sure we are taken care of. We wish they had an office closer to us. read more

This place is a JOKE. I went there a couple of weeks ago with debilitating ear pain. Their website promoted "in within 15 minutes". So I did the online check in.. headed there.. there was only one other person in the waiting room but still sat there for TWO hours. But okay.. I get employment is rough now so I get it. HOWEVER, I had a nurse spend literally 3 minutes with me (looked in my ears).. prescribed some meds and left. Then charged me $200 for those three minutes on my debit card (on top of the insurance charges). The ear pain only got worse.. my ear drums ended up popping a few days later and ended up in the ER. The ER doctor said the meds they prescribed would not even work for a 1yo.. I should demand my $ back and that the nurse/doctor that wrote the prescription should be ashamed of themselves. Moral of the story.. avoid this place if you can. read more

This place is a joke. They charged me $199 for my daughter to get a covid test. The test took literally 20 seconds and she was out of there in less than 30 minutes. TWO HUNDRED DOLLARS read more

From start to finish everything went fine until we got the bill. When getting the bill it showed that are major insurance carrier was not covered by them and at no time during the Dr's visit was that mentioned which to me is very unprofessional. If I would of known that are insurance was not covered we would have went somewhere else instead of being stuck with this large bill! read more

Took my grandson there with a hand injury. Went in to sign him in & the only thing the receptionist told me that there were 16 people in front of us. Took my name & phone number. She told me that we would get text to let us know how close we were to our turn. Well that was fine. Two hours later we were told to come in to fill out paperwork. Well that's when it went downhill... The girl came out & informed me they don't take my grandsons insurance. Why because they don't pay us ...was her answer. State issued insurance doesn't pay ??? She promptly told me we could be self pay @ a discount . Well three hours into this speedy service, I was about to have a panic attack! Yes Okay just look at my grandson's hand ( oh by the way my grandson's hand was broken, & he was in pain throughout this whole process).. Lesson learned ; ASK IF THEY TAKE YOUR INSURANCE!!!!!! Would have been a lot better if the receptionist would of asked that first thing . Probably never going back !!! read more