Host was quick to seat us. The restaurant was clean and nicely decorated. The waitress was professional and the food was good. I was pleased that the portions were plentiful too. If you like spicy sauce, I recommend the green chile sauce. It was unique to me because it was served warm like a queso. The waitress was a little bothersome because every time someone had any trash at the table like a straw paper or a squeezed lemon, she was at the table picking it up. They weren't very busy; guess she was bored. We had to ask for extra lemons, extra napkins, extra tortillas (they only served two with the fajitas) and sour cream because no sour cream was served with a fajita wrap but other than that, it was good. I'd eat there again. read more

Tortilla Factory - Warm green chile sauce-it was great! - Mexican Near Me - Cheyenne, Wyoming

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I am pretty surprised I never wrote a review for Tortilla Factory. Not sure how that slipped through the cracks there but at least I managed to realize a review was needed at some point. We came here with a friend (a former coworker of mine) and it's just so hard to resist not to get Green Chile Burritos so that is what I ordered. The Green Chile sauce I liked quite a bit and I thought it had a hood spice to it. It did seem like one part of my food was a little colder than another. It was noticeable that it was heated unevenly but not enough to make a complaint or ruin my meal so that was the only issue that was happening during my meal here. No other issues were present here. My friend's recommendation to come here was a good one and it's good to put in my mind as a dining option when in Cheyenne as one or two of my old standbys aren't open anymore in town. read more

Horrible cold food, enchilada still had a chunk of cold cheese in the middle, Carne Sada plate was ice cold and greasy. We ate a few bites and stopped. Total waste of money and hopefully we don't get sick. Probably need to close their doors until they can figure out the hot food thing. Should be called the food poisoning factory. read more

The quality of the food is very good and the service and staff welcoming. The green chile was tasteless and bland however.

I have never seen meat in a green sauce before . I could barely cut the flour tortillas with the fork they were so tough

Hands down, the best fajitas I've ever had! The flour tortillas are hand made and taste amazing! The service is terrific and the bar has wonderful drinks! read more

Would not even give 1 star. A group f us went in to eat. We got drinks and ordered. Other customers got their meals before we did. Our group ended up leaving without eating because it took over 45 minutes and still on food. We only had an hour to eat. We didn't get our food within that hour. Horrible service!!!! read more

I know what I'm getting when I go here for food. Consistent menu good service perfectly priced and like I said, the food is consistent and really really good. read more

We just had lunch there today- July 27th and now have food poisoning Stay away from this place read more

My first order at any new Mexican restaurant is a Chili Relleno. I prefer the crispy (wrapped and fried in an egg roll skin or tortilla) over the traditional egg batter method. Batter version only when crispy is not on the menu. I ordered the Crispy Relleno platter. Best in town so far. I did NOT detect that 'canned' taste in the stuffed chili inside or the mild green chili I had them smother the Relleno in. It moved to the top of my list immediatley. Also tried the green chili on the side. Got hot. I'll go with the half and half on all future visits. Hot was just barely over my threshold of too hot to enjoy. Service was awesome both times and hopefully on future visits as well. read more

Seated promptly. Unlimited refills of Diet Dr Pepper. Exceptional free chips and salsa, with a refill. Good value for amount of food. Very clean bathrooms. read more

Stopped by in a whim to grab some tortillas, as we walked out we decided to go back & get some cocktails & guac. It was a Wednesday around 3pm, ordered & paid at the front, were quickly seated & received our guac, chips & salsa immediately. Cocktails were margaritas on the rocks, Jose Cuervo & Patron, & they were good! The Patron was the "Cadillac" margarita, it came a bit more dressed up; with a sphere ice cube. We had options of salt or sugar on our rims. Staff was friendly & the newness of the building with high ceilings & open window letting in sunlight was nice to sit under with a friend. I haven't tried the tortillas yet, I'm sure they are delicious. I would highly recommend to take visitors to on a not so busy time for extra care & attention. read more

Tortilla Factory - Cadillac mamacíta - Mexican Near Me - Cheyenne, Wyoming

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Three stars cause I had to turn around to Mavericks to get some napkins and a fork cause you guys forgot them. With your location customers getting food to go that should be never forgotten. read more

Food was good, variety on the menu was very good. Waiter was friendly and helpful but not very attentive. Watched our food sit in the kitchen for 5 minutes before served. Never came back to check on how it was and waited a long time to get our check when finished. Was going to ask for manager but not about service or food. They were not busy but they sat us in a booth next to someone else and felt constant movement while eating. They really should use every other booth when not busy to avoid this occurring. Before we finished, they sat a family with young children behind me and the constant kicking and banging on the back of my seat was very annoying. Liked it enough to try again but if same issues occur, it'll be the last time. read more

Would give zero stars if it was possible. While I'm from CO and wasn't expecting a comparable Mexican experience, this food was not fit to be served to pigs. I inquired up front about their carnitas and was assured it was phenomenal, so ordered the lunch platter and a side of guac to eat with their chips n salsa. The guac tasted off and the salsa is better from Taco Bell. The carnitas they served me were INEDIBLE. Chunks of dried out fat (didn't know you could actually dessicate animal fat, but they managed!) masquerading as pork. I took one bite, spat it out, and walked out with the balance of my food untouched. Absolute garbage and I'd rather not eat than subject myself to such questionable quality and ingredients. Stay far away!! read more

They have great food, and very good service. I love their rellenos, gorditas, enchiladas, burritos, & salsa - really, all of their food! Their chile is spicy but delicious! read more

We really liked the food. It's kinda strange ordering before you get seated and pay. Service is just okay.

I really wanted to like this place. Back in the day when they had their other building it was so much better. Every time I go I am so disappointed and I want to like them so bad. I ordered tamales for Christmas and it was terrible all masa and no meat. The food is so basic and green chili does not have a good taste. I hope Santiago's comes up from Colorado and buys them out. Something gotta change or they will go out of business read more

Friendly staff and delicious food. My husband enjoyed his smothered barbacoa super burrito. I ordered Lengua Taco plate with Spanish rice and beans, chips and salsa. It was scrumptious! We will keep coming back to try other dishes on their menu. read more

I could eat here every other day! Get the crispy steak tacos smothered with 1/2 spicy and 1/2 regular green Chile and die happy. The end.

This is my second visit here. On the first, I was not impressed. This time is much different. I visited the restroom about 1:45 pm, after lunch rush. Eating area is very light and open. Server was very courteous and efficient. I had the three tamale plate smothered with mild green chili. I usually don't care for green chili but this was excellent. Guacamole was great. Not too many filler ingredients and a good flavor. Good portion sizes. Another worker was cleaning under the booth seating. Good job! One suggestion: restroom looked clean but on close examination, toilet seats and bowl rims were dirty. read more

Tortilla Factory - Mexican Near Me - Cheyenne, Wyoming

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Favorite Mexican Place EVER. I'm from out of town and come out to Wyoming every year for Frontier Days. This is a must stop while I'm in town. Their green chili is the best out there. I always get a meal to-go (sometimes we dine in too) and then a quart of the half and half green chili and a dozen flour tortillas to take home. The staff is so nice, the restaurant is very clean, and it's am overall must if you are in Cheyenne! read more

Went here when we stayed in Cheyenne.Our waiter was friendly and even though it was packed we still got our food at a reasonable time. At the entrance there's two fridges full of awesome Mexican goodness coke bottles, mexican cheese and tortillas. My boys are picky and they ate everything will go again read more

Tortilla Factory - Micelada 8 bucks! - Mexican Near Me - Cheyenne, Wyoming

Went there last night They were busy and was told there is a fifteen minute wait So we went into the bar area to get a drink seat down at a table and some guy comes in and says you can't wait here didn't even give a chance to say we wanted to order a drink Told us we had to wait in the lobby First we sat down in the bar wanting to get a drink Second no one even came in to ask us if we wanted a drink Third some clown comes in and tells us we can't wait there didn't even asking us if we wanted a drink Well there are your three strikes and we are out the door We may someday return but probably not The food is average barely hits the good scale The cost of the food compared to the quality is below average The service is always hit or miss I wish Santiago's would open a place in Cheyenne read more

The worst experience ever! If you want a good environment, food, margaritas, good customer service go to Guadalajar. The Tortilla Factory left me with a headache. Instead of fixing the situation the manager made it worse by enabling his staff member. We should have just left. Don't make the mistake we made. Eat somewhere else! read more

I've been going to this place for years. I usually get the Mexican omlette. Today it was a huge mess of over cooked mushy hasbrowns & the omlette part was no better. No cheese on the top. Smothered in goop that didn't resemble green Chilli. I couldn't even eat half of it. There's so much competition out there & that's where I'm going.​ read more

The Tortilla Factory is aptly named for a reason--they have GREAT FREAKIN' tortillas! I'm not from Cheyenne but made two trips to the Tortilla Factory while we were in town for Frontier Days because it was just THAT good. Food: If you like breakfast (or even if you don't), please try the huevos con chorizo. It's amazing, spicy, and HUGE. Stuff a tortilla with the chorizo and just wait for your mouth to melt at how delicious it is. The ceviche is also good, but a little bland. If the chips and salsa don't meet up to your expectations, add a dash of salt to the salsa. It's excellent! Drinks: n/a Atmosphere: The new location is very big, spacious and nice. I never went to the old one, but the high ceilings, big parking lot and festive decor make it very fun. Service: Fast and friendly! Couldn't have asked for more. Happy Hour Offerings: n/a Healthy Hack: Order the ceviche over a bed of lettuce instead of a taco shell for a super-healthy option. Tips: n/a read more

Tortilla Factory - Tortilla Factory ceviche without the taco shell. - Mexican Near Me - Cheyenne, Wyoming

Decent food nothing like the old tortilla factory but if you are in the need of tamales I still recommend but for lunch or dinner it's a last resort for me now a days read more

I stopped in here for a business lunch. It happened to be during Cheyenne Frontier Days; a true test for a restaurant. I had the chicken fajita wrap with rice and beans. The chicken was seasoned just right with the right amount of onion and green peppers. I asked for the sour cream on the side. The meal itself was just the right size for lunch. The guy I went to lunch with had the 3 taco meal; I believe it was two beef and one chicken. He said his was good too. The service was a bit slow, but again we have the Frontier Days factor going on here. I will certainly come back here again when in Cheyenne! read more

Tortilla Factory - Chicken Fajita Wrap: delicioso! - Mexican Near Me - Cheyenne, Wyoming

they used to be great. I would get breakfast burritos all the time. I've given them chances but I keep getting bacon burritos and the bacon tastes like literal dog food, the potatoes are always raw, it's just a sad shell of its former self. read more

My boyfriend and I usually come here on a regular basis with no problems. I would like to start by saying I don't normally pay for our lunches, but when I do, I leave a 15%-20% tip. The fact I even have to explain that baffles me. My boyfriend on the other hand finds that the service isn't above and beyond exceptional. We see our waiter for maybe 10 minutes the entire time we're there. They bring us drinks and our food and that's about it, so he doesn't always leave a tip for that reason. Our bill is usually less than $30, meaning our waiter would get about a $4 dollar tip from us. I view this place to be fast food more so than a "true" restaurant, such as Outback, Applebee's, etc. Yesterday, we walk in wanting to grab some lunch. The hostess recognized us and greeted us by saying "you guys do know that our servers work for tips, right?" my boyfriend responded with a yes, and the hostess asked us if the service we were receiving was good, because the workers were beginning to complain about having to serve us. When she said this to us, my jaw dropped to the floor. I personally find it highly unprofessional and inappropriate to tell paying customers that your workers don't like serving them. Besides from that, I don't see how it was any of their business if we leave a tip or not, a tip is not required. I understand where she was coming from, and not receiving a tip can be disappointing, but this situation could have been handled much better. We were going to walk out, but decided to stay because we didn't want our lunch to be ruined. Our server was Sam. The last time we had Sam, he didn't ask if we wanted beverages, he waited to serve us last, even though he was serving food out to people who had come in after us and didn't even give us the chance to leave a tip. Yesterday, he served us respectfully. I told my boyfriend that we should tip this time and left 15%. While we were still at the table, Sam looked over the receipt to make sure we left a tip. We were both furious, and expressed to the hostess after our meal we found her actions to be inappropriate. I had told her that I understood her point of view, but there were other ways to bring about that situation, and she asked me how. I explained how this could've been applied to all customers, instead of singling us out. Maybe a sign that says to remember your servers? Our server, Sam, decided to come up behind the hostess and try to INTIMIDATE my boyfriend my crossing his arms and staring him down. My boyfriend decided it would be a good time to explain our last experience with Sam to the hostess, and Sam's response to it was "I wasn't having it that day." We all have bad days, but that doesn't mean you can treat your customers with disrespect. It got to the point where the hostess and boyfriend were arguing back and forth, so I expressed we will not be coming back. Her response to this was "that's your choice." I truly enjoy the food and environment, but after yesterday, I will not be giving a single penny to this business again. read more

It was okay, definitely not worth $40 for only two people eating. I got a super burrito and my boyfriend got a taco plate with beans and rice. We got chips and salsa on the side and a small container of guacamole. The sauce they smother their food in tastes more like a country gravy rather than Mexican food. I probably won't eat there again unless I'm desperate and I'm kinda bummed cause it's the closest food place to my house. read more

Tortilla Factory - Pork Order of 4 Tacos - Mexican Near Me - Cheyenne, Wyoming

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Been sitting in the drive through for 10 min while a chick with frizzy brown/red hair ignores me....even while honking my horn! Drove up to the window. She immediately walks off! Comes back 6 minutes later and says they're closed. Told her I've been there for 15 min and if she'd helped me when I got there they wouldn't be closed...plus the white car behind me has been there at least 8 min. She called me a liar! I kid you not. I told her I saw the camera on the drive though and I'll call the owner tomorrow. She laughed at me and said "you do that, my parents are the owners." If you're reading this, do yourself a favor and go to the la hacienda on Lincoln way instead. read more

The food looked great but it wasn't as good as it looked and the customer service wasn't so good either. The super burrito with shredded beef tasted like crockpot roast beef it was gross and the green chili wasn't good either it was super bland and tasted like country gravy. I ordered a cheese enchilada and fries for my 2 yr old and they charged $6 prices were really high and sour cream was 1.50 for a side since the enchilada didn't come with it and the waiter forgot to bring it till I mentioned it at the end when my food was almost gone then she brings it and still Charges me. Definitely wasn't impressed. It did seem like there being clean and keeping the place cleaned up but wouldn't recommend the food. read more

Tortilla Factory - Chicken enchiladas with green chili - Mexican Near Me - Cheyenne, Wyoming

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A local friend brought me here a while back. I've had breakfast (burritos LOVE EM') lunch and dinner. Everything is hand made and good here. You really can't go wrong- one downfall the food comes out FAST! We ordered pitcher margarita and a Cadillac and the food was out before the drinks came. No joke. This is typical as the three times I've experienced, wicked fast food delivery but always good! read more

Tortilla Factory - Yep the Cadillac margarita! Can't go wrong! - Mexican Near Me - Cheyenne, Wyoming

Unimpressive to say the least. We drove from southeast Colorado to meet with friends for lunch. The Food was bland and our waiter was impatient as we were waiting for the rest of our party to arrive. He took our order, didnt get it right. I ordered the steak fajita salad and he brought me the fajita meal? Once the mistake was corrected he brought the salad, it was a small tortilla bowl jammed with iceberg lettuce and a few bits of steak... no beans, or other vegetables or cheese? Not much of a salad. I know ...Colorado Mexican and other state Mexican food will never compare. The only good thing about this lunch were the friends we met up with. read more

Still not a bad place to eat. But the food is honestly not as good as it used to be which sucks because they used to have the best Mexican food in town. I ordered the Carne Asada on my latest visit and I literally got an unseasoned cut of steak. If it wasn't for the 2 small pieces of lime they put on the plate I would've honestly had no idea it was carne asada. The reason I gave 3 stars though is because they still have the best green chili in town and their service was absolutely awesome on a busy night with them being short staffed. I wish they would get their other food back to where it was about 7 to 8 years ago though. I will still go back and eat there there, just because of their service and their green chili. read more

It was good but because of Covid you had to order and pay for your food at the counter which is fine. Evidently they close at 7 PM on a Friday night we ordered at 6:30 got our food at 6:45 and they shut the music off on us at 7:15 PM read more

Not bad for Mexican in Wyoming. But frankly, I've had better carnitas at El Torito. Otherwise, good family place with decent food. Bottom line - not bad, not great either. read more

I have never been to the new location of the Tortilla Factory. This place I hoping on a Friday night. The food was hot at fresh, I had the stuffed sopapilla smothered with mild green chile. The complimentary chips and salsa were also very flavorful. I really enjoyed the open atmosphere. Will definitely be back to try more of the menu, read more

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