Do not go to this store to return anything. Do not deal with the cashier/manager, Tyler-he cheated me. If you try to complain to customer service, I have to wonder if they're morons in a basement, they're useless.
I ordered a pair of jeans online and went to the store to return or hopefully exchange. Tyler said I could exchange for the correct size and asked if I remembered how I paid (the receipt didn't say) I didn't remember and asked him if I should look. He said no, and immediately put my refund on a gift card. What Tyler failed to tell me was that if we couldn't find my size, that I was stuck with the gift card. And that's exactly what happened. To make matters worse, the jeans I bought were at a 45% discount. So, if my size did come back, the regular price is $20+ more than what's on my gift card. None of this was explained to me. I wanted my money back bcuz I couldn't get the jeans I wanted. I called customer service and corporate many times and less than nothing was done. That was my first and last time dealing with Torrid, ever. read more