I'm very disappointed with my experience at The Doll's Plastic Surgery Practice…read more
I paid a total of $6,000 for a procedure that was scheduled to take place in May. I initially paid $250 for my consultation, which was separate from the procedure fee. I then paid $250 to reserve my surgery date, followed by the remaining $5,750 balance.
The day before my scheduled surgery, the practice canceled my procedure, telling me that I would be better off having it performed in a hospital setting. I had already received the appropriate medical clearance, including clearance from a cardiologist, and was not given a satisfactory explanation for the last-minute cancellation.
Since then, I have been trying to get my money refunded. I was told I needed to complete a refund form, which took several weeks to generate. I signed and returned the form on June 29 and was told I should receive my refund within approximately a month.
It has now been two months, and I still have not received my refund. Despite numerous emails, I continue to be told that they are "waiting for the paperwork to go through," without any clear explanation of what that means or when I can actually expect my money.
What is particularly frustrating is that I am now being told that I will only receive $5,750 of the $6,000 I paid. The reason given is that the $250 surgery-date deposit is nonrefundable. I find that extremely difficult to understand because I did not cancel my surgery -- the practice canceled it. I paid that $250 specifically to reserve the surgery date, and because the practice canceled the procedure, I should not be penalized by losing the deposit for a date that they themselves canceled.
At this point, it is not simply about the $250. It is about the principle, the lack of communication, and the amount of time it has taken to return money that I believe should have been refunded promptly.
This review is not intended to criticize Dr. Berman personally, but rather to share my experience with the practice and how my cancellation and refund have been handled.
I expected better communication, professionalism, and accountability. I sincerely hope this is resolved and that my full $6,000 is returned, but based on my experience so far, I cannot recommend this practice.