Seamless. We were told by our contractor to ask for Lisa and…read moreto make an appointment - -great advice. When we arrived for our appointment, Lisa helped narrow our focus when choosing our bathroom fixtures. This was a critical step when navigating the vast selection offered in the showroom. Once she had a good idea of our aesthetic, we were whisked from one end of the store to another to winnow down additional choices. Without this guidance from Lisa, we would have been quite overwhelmed. Plus, we would have wasted LOTS of time. Within 45 minutes, we had chosen our fixtures, picked out a sink and found a perfect replacement for our kitchen faucet. The final item hadn't even been part of our initial objective, but the shopping experience was so well guided that it seemed like the perfect time to check that long ignored task off. Ours was a relatively small order but Lisa treated it as though it was the most important part of her day. She followed up with email links to the products we had ordered and escorted us next door to find a countertop. During that process, Lisa worked seamlessly with the stone fabricator by supplying dimensions and other pertinent specifications. Highly recommended.

Sonia Lopes was our sales person. I cannot say enough good things about her. She was the first…read moreperson who actually took the time to ask us what we wanted to accomplish and take time to look at pictures of our bathroom. No one else took us seriously, or spent the time with us. All of her suggestions were great and fit with exactly what we wanted. It takes time and effort to find what we wanted, and not just sell us the first thing we saw and she was the only one willing to do it.Not only was she nicer than the people in Fairfield her prices were half of the people in Fairfield ( who were more than a bit arrogant).There is no reason for you to have any other bathroom consultant other than Sonia Lopes.

I am so happy with the service at this Floor and decor location. Recently I had another home…read moreproject and needed some solid advice and I knew I would be helped here as I was in the past. Sonia, the designer made the entire process from beginning to completion effortless for me. What a relief! She is so talented, knowledgeable and organized. Also, Greg and other very knowledgeable and helpful staff in flooring helped out with specific concerns and materials I would need for my project. Everyone was So patient and helpful. I feel empowered to do home projects thanks to their help. I would rate this location higher than 5 stars if I could and it's all because of the wonderful staff.

Floor & Decor saves the day again! Absolutely love this place with sooooo many great options to…read morechoose from at very reasonable prices. They even have sale sections too where you might score something. From backsplashes, to hard wood, to your favorite little beeswax tile (my fave hee hee) they have it all. If you're looking to DIY something and are absolutely not a pro at this, please don't get mad at the staff for not telling YOU how you should do your TikTok project that you have no idea how to begin or even do. This is totally not their responsibility, they know their stuff but they're not here to be your contractor and the pros, they simply work here and are knowledgeable at what they do - the rest, leave it to the professionals. So don't get mad if they don't "explain to you" how to install a tile or a backsplash. This is not a workshop it's a floor store. We've had great experiences coming here, once for a DIY thing and another time to get our bathroom floor redone. Both were fantastic experiences! This last time, they absolutely saved the day. We walked in knowing exactly what we wanted, exactly what we needed - thanks to their online selection and choices but also to their sq ft calculator, this was SO helpful. Bad news, but the tile we needed was not there, just one little half box was available. We asked one of the guys that worked there and he came out with a WHOLE PALLET of it within minutes. Ask and you shall receive! This literally made our day and we were able to get the pieces we needed in time for the pros to get our floor done. It came out incredible. Oh, and grout selection is a thing. We were guided the right direction to make the right choice for the right grout and right shade. OBSESSED. Thank you Floor & Decor for making us happy!

This countertop fabricator does everything in house, and they are old world craftsmen. Beautiful…read moreshowroom with design help by Brie, great selection of tile, marble, granite and quartz. Meticulous templates, measurements and installation by Tony. Highly recommend. My small job got top attention.

I had such a great experience with Marble and Granite Creations. They are professional, detail…read moreoriented, and very communicative. The showroom had endless options for any vision you might have. The process was seamless and I appreciated that greatly!

Been looking for everything for a bathroom re-do. Been shopping at the big name stores and finding…read morepoorly made junk. My contractor said to go to Best. I walked in on a Thursday just to browse. Prices were a bit higher than the big stores. I was greeted by a very nice salesman named Al who explained to me that you really get what you pay for. I bought a few Kohler pieces and am so happy. They look great and work very well. Doing the next bathroom in June. I'll be back to buy everything from Best! Already have my eye on a beautiful mirror and faucet combo.

Awful phone system. Constantly transferred (blown off) to voicemail. Three times given wrong items…read more No apology. No manager assistance. For those prices you would think customer service would be a priority. Susan in Elmsford was the only one who made an attempt to help me. Very disappointing.

I'd give zero stars if I could. Their website boasts about how they are "committed to exceptional…read morecustomer service" and that "going above and beyond is an everyday occurrence at N&S". The customer service I experienced was rude and condescending. An N&S saleswoman ordered the wrong size fixture for my renovation and the showroom refused to take it back and exchange it for the correct size. After months of trying to reason with various staff, I had to take N&S to small claims court. N&S agreed to reimburse me for only half ($1200) and made me keep the unusable vanity. REALLY??? "Exceptional customer service" would have been to reimburse me in full and then sell the vanity to someone else, especially after I purchased over $7500 worth of fixtures from them. It's all about the money.... I would never recommend N&S to anyone.

I went in to buy a drain for a shower. The person behind the counter immediately dismissed me,…read moresaying, "You're going to need a plumber for that." He did not even offer to help or suggest anything. Just complete dismissal of my request. He kept looking at a video on his phone, barely looking up as he told me how I would be unable to do the work myself. He then offered to help me find a plumber.

Tile America is great. The associates both in the design and warehouse are friendly, knowledgeable…read moreand passionate about what they do!

Thank you Robin for your help with another challenging project, our second working with you…read more This time was updating the guest bathroom, and it came out truly amazing. Your experience, expertise, and advice on color, shape, material, and size was fantastic. She is a good listener, and was quickly able to help me focus, and begin the selection process. I've worked with other tile shops, and designers, and my experience with Tile America, and Robin Raab, is far superior. I wish I had started working with Robin many years ago. And, she's a really nice person. Great job Robin! I forward to working with you on third fun project. Bruce K, Milford, Ct

I brought my Cub Cadet mower to Bethel Power Equipment because it would not start. Before leaving…read moreit with them, I opened the ignition area and showed the technician the exact wire that had been chewed by a rodent and explained that I believed this was the cause of the problem. About a week later, I received a call saying the issue was very complex, there was extensive damage, and repairs would cost over $600. I was advised that the mower was not worth fixing and that I should consider buying a new one. I was also charged $150 for diagnosis. I declined the repair, paid the diagnostic fee, and brought the mower home. After inspecting it myself, I simply protected and repaired the damaged wire. The mower started and has been running properly ever since. I was very disappointed with my experience. Based on what I was told, I believe the problem was significantly overstated, and I do not feel the $150 diagnostic charge was justified given that I had already identified and shown the damaged wire. This was my first visit to Bethel Power Equipment, and unfortunately it will be my last.

Bad experience. My Karcher pressure washer had a sticky trigger after about ten hours of usage. I…read moredid a little research to find it was likely an issue with the "unloader valve". I dropped it off, advised the the unloader valve seemed to be faulty as the trigger would not recall leaving the unit on full blast until I turned it off. The kid checking it in, only put my name and number on it, writing nothing else, saying "we'll check it out, we're pro's, we'll get it working. I checked in a few times, finally three weeks later, was advised "the pump is blown". I questioned that, and advised the pump was doing it's job (a little too well) and could not understand what was blown about it. Then was told "these cheap units are not worth fixing". Honda motor, good brand unit.....I told them I'd come pick it up. "Why take it home? it's blown." I brought it home after paying their "diagnostic fee". I started it, the trigger now worked, the pump was strong as always, but the reliable Honda motor now stalled after running for thirty seconds, after each start. I got a new unit at the store and a few weeks took the broken one to a reputable shop in the area with my other power tools for tune ups. They confirmed, the motor was in spec, but found damaged parts that were compromising the continuity of the motor. They asked if I had tried to fix it myself, I advised I only had one professional work on it. They tought it looked like it had been re-assembled with a hammer, rather than wrenches. Scratches, bent parts that were not easily replaced, a couple of seals missing.....WTF. They offered me $50 to keep it for parts and gave me a discount on the servicing of my other gear to assure me power equipment was worth taking to a good shop to keep it running. Done deal.

very honest people…read more My cleaning lady told me the the power nozzle from my central vacuum wasn't working anymore, I brought over there and two days later they called me saying that there's nothing wrong with it , only the bottom switch were off , so I went there to pick it up and there's no charge .

20 years ago I walked in this store looking for a new vacuum I was sick of my kenmore breaking down…read moreall the time I walked in just to look this older gentleman asked me what I needed I said I was LOOKING to maybe buy a new vaccume well after him showing me a few I did something I never do and bought one right on the spot it was a big expense at the time but he assured me I was buying a great machine over the years I went back for bags and the acational fix.Well after 21 years it finally broke so I went back and bought a brand new machine same make the gentleman is gone but the daughter runs the place just like he did honest fair price and extremely knowledgeable about there products see you in another 20 years