I have used Jia Jia many times over the years. May be I never paid enough attention on the bill…read morebut everytime, I tipped the movers, who are efficient and work hard while doing a pretty good job respecting our things (try the best to not scratch the walls, putting down things as gently as possible, etc). The movers are still doing a great job this time...and I noticed the bill had a tip of 10%, which came up to about $90 for my move. I asked the lead whether they got the tip, to my surprise, he said "no"...so I tipped them...and inquire about the tipping policy...another surprise...the company responded...the tip goes to movers and office staff?????? A mandatory tip going to office staff!?!?!? My thinking is, do these mandatory tips goes toward the hourly rate for the movers? Hope not, but it is for sure something I would be very wary of...

From the first moment I placed a call (Teresa was super friendly, thorough and reassuring) to her…read moreconfirmation the day before my move (she calmed my nerves and assured nothing was amiss) to the 4 friendly crew of movers with Jonson as lead... we had 3 floors of boxes and furniture carefully and efficiently moved into their truck and our garage, and things into the new place under 4 hours! They worked quickly with zero time wasted, and also took 2 pieces of furniture to my parents place in good time! We are renovating our current home so we needed to move out but we will be sure to call them back when we need to move again!! 110% recommend!! A huge thank you once again Jia Jia! So professional and easy to work with!!

Red Carpet Service!…read more A new job, a death in the family AND MOVING! Three of the most stressful life events. I was very stressed up until my move day. As a single person, packing and preparing to move was a lot of work. I also didn't know how the move-in at the new apartment would work, with one small elevator that could not go on service. Nick is very good at his job. We spoke several times after the initial on-site quote. He assured me that my move would be fine and that Victoria Movers was there to take that stress away from me. They guys were amazing. Some of the furniture didn't fit in the elevator at the new apartment. Luckily I only moved to the third floor. They somehow made it seem effortless to maneuver large pieces of furniture around corners and tight stairwells. Nick even went of his way and showed up on move day to make sure everything was under control. In the end, the move was faster than anticipated, traffic was very light and the drive time between apartments was shorter than expected. I used Victoria movers on the recommendation of a friend, who had used them twice. I didn't even quote with any other company. I'll use them again, but hopefully I'll stay in my new location for several years! Thank you Nick and crew for all your hard work!

Very polite and professional movers. Have used them several times and always have provided amazing…read moreservice. Prompt and well attentive crews! Excellent attention to details as well. 100% will keep using them in the future.

They did a super job. It was lots of heavy lifting up multiple staircases. Super professional,…read morefriendly, and reasonable prices. I am very thankful. I will be using them in the future for all moves. Thanks so much to Jason and his crew!

FANTASTIC. Jason and team at In & Out Movers are incredibly efficient, respectful, professional,…read morefriendly. They hire very physically strong, smart team members who take intelligent care to pack, transport, and land your items with care. Have lived in three major North American cities and moved a lot. These are the best movers I've worked with, and I cannot recommend them highly enough.

Above and beyond happy with this moving company. It will always be my first choice in Toronto…read more I wanted to use them again this week for a very short notice, immediate, small move. Despite a busy schedule, Matthew was able to accommodate us. He even confirmed by telephone that all went smoothly once it was complete (I wasn't the one who was overseeing it in person. And he actually updated me faster than the family that was overseeing it for me!) Matthew and his team are quick, professional, and conscientious. I trust him to do a proper, good job and he always delivers. Thank you Matthew!!

Had a really great experience with Matt and his crew for my in-city move. They were so relaxed…read morewhich helped calm my nervous moving energy! They happily helped get everything where it needed to be. I hope not to move again soon, but if I do, I will be calling them!

Great experience with MTS. Pick up guys (North of Calgary) were quick & careful. Delivery guys…read moreBurham & Abullah were friendly, quick & efficient. Eunique & Vin, dispatchers were easy to contact. THANK YOU MTS for a pain-free move to Penticton

Just got my items delivered; Charles and Douglas were efficient, careful and helpful moving in my…read moreitems. Perfect close out for the whole moving phase from Ontario to BC! The movers in Ontario who came up to Ottawa for a small fee, will equally courteous, efficient and organized. Overall I am satisfied with MTS moving. Moving is stressful, MTS moving has the procedures and structure to reduce the stress with the clear online tools, notifications and follow up prior pick up and prior delivery. If there was to be any misunderstanding, it would be cleared out rather quickly and the transport went smoothly. They do have a minimum weight for their services, just be aware of that and take into account the coordination and logistics needed for cross country moving. I wanted something cost efficient and avoid some of the headaches and worry that come with other movers. I got my quote and booked it early before the Hormuz war, so they honoured the rates per the quote as opposed to now, the time of execution, where rates and fuel prices has gone up. Looking forward to unpack and rewind!

aleks ripped us off. they let us down at the last minute and showed up 7 hours late. obviously this…read moreis not good enough and there are no excuses. they have refused to take any responsibility for their failure to show and have now just ghosted me. do not believe a word franco says. these people are clowns. they are unreliable and do not accept responsibility for their failure. if they spent as much time on customer care as they do self promotion maybe they would be worth the extra we forked out for the best. we got the worst. disgusted. pathetic. useless, worthless, thieving grifters

Great service! Highly recommend! All was done very quickly…read moreand efficient. Grateful for your help.

If I could give them no stars then I would…read more They were supposed to show up at 9am to start our move because the elevator at the building was booked for 1:30pm so we wanted to make sure we were done before then. They don't show up until 10:00am probably because of Highway 400 NB being closed for an investigation. The closure was reported at 6:30am so you'd think they would have checked highway reports before leaving.. but no, they didn't. 10:00am they finally arrive and start to back the truck up. They weren't very friendly at all, they treated our furniture like it was a smash-up derby (the one guy moved one trunk, knowing it was full of breakable things but still stood it up on its end and as he was wheeling it out, it popped open and things spilled everywhere, also our tall white cabinet is completely broken now) They didn't wrap any of the furniture in blankets or anything either. We are still finding areas on pieces of furniture that are wrecked. Then the one guy complained that he has severe cat allergies.. you would think the moving company would have asked us on the phone if we have pets. We had a bunch of boxes piled in the one corner, our valuables and we told them we're taking those ourselves which is fine... So as the morning goes on we become more panicked that they aren't going to be done in time and they ask us to take more boxes ourselves because they won't have time. They finally finish loading their truck so we go outside and tell them we're heading over to the new apartment. They had to run up to the car to ask us the address again so we told them and we left. We get to the new apartment and sit there & wait for them. Almost an hour goes by and they're nowhere to be found so now we start thinking they took off with our stuff since we never signed any paperwork. We call their office in Toronto & leaves a message asking where the movers are & leave our cell number on the voicemail. The movers end up calling our phone (We didn't hear it go off) and there was a voicemail with the one guy saying that their truck broke down right around the corner and they have to wait for their boss to bring his truck with a trailer... from Toronto. We call them back and during the whole call they were laughing like it was a big funny joke that the truck broke down. We talked to our old superintendent at the building and she informed us that whoever was driving the truck was revving the truck really hard and it was barely moving, before it broke down. Do they not inspect their trucks frequently? This was at 2:40pm and it wasn't until 4:45pm that they finally get to our new apartment with our stuff. My mom made sure they weren't charging us for the time we had to wait and they said they weren't. They kept crashing their dolley into walls going to different rooms in our apartment, being careless. They finally finish moving our stuff in at 7pm. So 10:00am-2:40pm and then 4:45-7pm= roughly 6.5 hours if you round it up. They gave us a total of $770... which I added up the truck fee of $120+6.5 hours x $75 an hour + tax and it definitely didn't add up to that. We figured it out and they were trying to charge us for 7.5 hours.. they lied to their boss and told him they arrived at our place at 9am until we made sure he knew that wasn't in fact the truth. We argued for a good half an hour about the price. The one guy calls the office and hands me the phone, I explain that we want a discount (for them to wave the truck fee) because of all the hassle of them being late & not moving all our stuff (I have a back condition and I shouldn't have had to lift all of the boxes that were left behind) , the truck breaking down etc and of course I was angry on the phone. The girl refused to give us a discount, asked us what we would have done if they didn't show up at all and I told her we would have went with a different company and we wish we did now. She hung up on us, great customer service. I e-transferred the money to them (no discount given) and they actually stood there saying they didn't trust us now because we argued about the price. So after all of that I opened a complaint on the BBB and all the company did was argue with me and try to make it look like we were lying when in fact they are the lying ignorant excuses for human beings. They are anything but professional and if you want all of your furniture ruined and if you want to be treated like garbage then by all means hire them. Honestly there are way better moving companies out there who won't try to overcharge you and will actually respect you and your belongings. Please avoid this company at all cost, you'll definitely be thanking me that you did! THEY WERE AN HOUR LATE. Yet they keep saying half an hour because apparently they don't know how to tell time. Yes of course we didn't examine our furniture the same day because it took so freaking long for the move to actually be over and we had to finish the move ourselves even after the useless company left.

Arrived right on time. The weather was terrible and the two movers kept busy moving things closer…read moreto the door during the hard down pours to be carried out when the rain stopped. They arrived at the destination 10 minutes after I did which was quicker than I had expected (an hour drive, and I drive rather fast). Nice, funny, hard working guys. There were some unforeseeable issues with payment and Jenya handled it professionally and sorted it all out quickly

This company helped my friend, Erin, move on Canada Day and they SAVED THE DAY! In the heat, they…read morehandled everything so smoothly for her and made the move easy and stress-free!! Would recommend them to anyone!! Great team

We hired Yunus and Abdul to move my basement apartment to a storage unit on short notice, and we…read morewere not disappointed. Courteous, friendly, and dedicated, this new moving company in Toronto is sure to make waves as a premier option for both tenants and homeowners alike. 4 Stars.