We wanted to love this place. We tried to love this place. We really really tried to give them shot after shot because they are close to where we live and the menu has things that we normally love. All told we have spent several hundred dollars giving them chance after chance. That's of course when they are actually open. It seems like more than half the time we try to go there they are closed, once without a note, once with a note on the door apologizing, and the rest just because our timing happened to be during their afternoon break or a day they had scheduled to be closed.
Unfortunately after being really good once they now just continue to disappoint every time after that. We usually order an assortment of rolls and a hot dish or two. Almost without fail one or more is wrong. The sushi kitchen line staff seem to practice glaring at customers as if they are in a competitive glaring league. They will do well once the Ocho picks them up.
We've tried them on nights where they decided at 7:30 "no more hot food". We have tried them for slow week nights. And for the first time ever I tried them for takeout on a Friday night at 8pm. The seating was busy, so I wasn't deterred by the estimate of an hour for takeout. I was able to go to the grocery store and then head back at 9pm. They hadn't called or texted my cell like they said they would, but I had a good book on my Kindle App so I wouldn't mind if there was a few more minutes to wait. When I got back there at 9:05 the restaurant was down to about 6 tables seated with people. The kitchen crew seemed like they were going into OT in the Great Glare Off Challenge. The staff outnumbered the customers now, so even if they just now started making my order (4 rolls and a kids noodle dish without veggies) it shouldn't take long.
Well the good news was they had started it...the bad news was it took them 20+ more minutes to get the kids chicken and noodle dish prepared to go with the rolls. I think they messed it up because I heard the hostess say something about Yakisoba and then the kitchen guys yelled something and started banging around like my kids used to do when forced to clean their rooms. Eventually the hostess brought our take out bags and mentioned the specifics of the order, so I felt pretty confident heading home to a now very hungry family 90 min after ordering takeout.
Opening the bags revealed all the dishes, a couple napkins, one little thing of soy sauce, zero wasabi, zero ginger. We have our own soy sauce, utensils, and napkins, so we could make that work, but no wasabi and no ginger just ruins the rolls. Well it would if they were not all dried out and warmish now anyway, so perhaps they knew the rolls were beyond redemption no matter the ratio of soy, wasabi, and ginger applied, so they decided to save the expense of actually proving it.
I suspect the sushi was prepared and ready to go very early into the initial hour estimate provided and so had been sitting out getting warm and dry for the better part of an hour.
Even starving by this point couldn't bring the family to eat much of it. Well except the kids yakisoba. That was fresh and hot, so one star for plain chicken and noodles being made right eventually. And I know what you are thinking, maybe the sushi was too close to the Yakisoba...nope separate bags and separate seats on the short short drive home.
The hostesses and wait staff do seem nice, but that's about all they have going for them. Although it would have been nice to at least hear them acknowledge how long it took. Also would have been nice if they answered the phone.
So bye bye Toro, we have found much better options in the general area and even though they are not nearly as close, they are that much better that driving to them is now what we'll have to do. We've been hitting one or more of them at least once a week anyway, so now they will just get the business that would have gone to you instead. read more