I don't write reviews but felt obliged to after my interaction. I could not speak more highly about…read moreJohn. I've never been to the store nor have I dabbled in this field at all. I was struggling with a project and trying to figure out my wiring. I called the store and John literally spent 15-20 minutes listening and walking through in detail how to wire the switch. The fact he actually listened, worked it out in his head and gave me a genuine solution and feedback is unheard of these days. Usually you'd get the "I don't know you'll have to bring it in, we're busy". But John literally solved my problem over the phone with his knowledge of the situation and willingness to help. I will make sure to order from these guys moving forward since this level of attention and service is hard to beat and can't be found on Amazon..

Gotta give them 3 stars , Every time I go over there or even give them a call to see if I can…read morefind an electronic part they never have it or don't even Know what I'm talking about, We need to bring back house of a 1000 parts.

If i had written this review 3 days ago the rating would be 1 star. But as i am writing this now…read moremy feeling is happy to had settled a return/exchange issue with an item I bought. I recently moved and needed a lot of items due to covid19 i was left with limited options to physically go in-store to buy. Long store short i spent around $5k at PC richard. 1 of the items was a mattress that my husband and i liked when we tested it in store; we inquired about the return policy and was told we had a 90 day guarantee. Fast forward to 2 nights after delivery and i'm having serious pains in my neck and back. 4 nights of sleeping on this pillow top left me with a bruise on my leg. This was not the soft pillow top we had tried. We go in store to see about a refund as the store had no other models we liked; we are shocked to now be told its an exchange only. I asked for a manger (thank the heavens for getting me Jason Burgos) and was told that it would only be an exchange for another mattress. Jason was willing to spend time with me to address my concerns. I explained how we hadn't even taken the mattress out of the plastic and that it just wasn't a fit for us and that we had already bought a new mattress elsewhere. He allowed me to vent and didnt pay me lip service by making promises that he couldnt keep. He kept in contact and advocated for a compromise, a store credit to buy other items. 72 hours later after so much back and forth my credit has been approved. There should be more store managers like Jason. Willing to go above and beyond for a loyal long time customer. I sincerely appreciate all that he did. PC Richard should be aware that if not for his actions I had planned to return all the other merchandise and close my account. I suggest that if you have any complaints/concerns while shopping there talk to Jason, he's a straight shooter and gets 5 stars from me.

You customer is rude and obnoxious. I ordered a refrigerator and they said I needed someone to…read moremeasure the doorway. I told my salesman Abu I know the measurements of the door but he said it's store policy. That's where it goes down hill. I was given a time of 10:15 to 1:15pm on 12/3/2025. At 1:32 pm I call customer service and the gentleman was rude. He said I should have known that my appointment was changed a later time and if the tech wasn't here I should have know he was delayed on a previous delivery. But no one contacted me. I would never buy an appliance from them again. Taking time off work for a 5 minute appointment is ridiculous. When the guy gets to my home he wanted me to open my gate for him. He came in to measure the doorway and I had to stop him to tell him to start measuring. After he measured the doors and my broken refrigerator he asked me if I want a refrigerator. I am puzzled because I had to buy a refrigerator and make an appointment for them to measure the doorways. So I wasn't sure why he asked if I want a refrigerator. So I get a call the next day. I was told the item wont fit though my door and they guy didnt submit the measurements. But they will still deliver. I wonder what is your Net Promoter Score.

AVOID - HOLDING $4,591.64 FOR 108+ DAYS…read more Best Buy Mount Vernon took my CASH and has refused to return my money for over 100 days. TIMELINE: - 7/25/25: Returned $4,814.53 (paid cash). Got $222.89 back, owed $4,591.64 via "mailed checks" - Best Buy Policy: 10 business days for checks - TODAY: 108+ days later - NO CHECKS, NO MONEY - 1,000% OVER their own policy THE RUNAROUND: - 6+ customer service contacts - scripted responses, zero help - 10/31/25 8:28 PM: Store manager promised email "in 2 days" - 10 days later: NO EMAIL, no resolution - Can't get: check numbers, amounts, dates, tracking, or ANY accountability DISABILITY DISCRIMINATION (ADA VIOLATION): I'm wheelchair-bound. Best Buy agents: - Refused remote assistance - Told me to "send a friend or family member" instead - Made me travel to store repeatedly despite mobility limitations THE IMPACT: - Late on rent (missing $4,591.64) - Business shut down (can't afford phone) - Delayed medical care - 108+ days of financial hardship WHAT BEST BUY VIOLATED: Their own 10-day refund policy Federal consumer protection laws ADA disability requirements Made false promises (manager's email never sent) This isn't customer service failure - it's theft by delay. They took my cash, won't prove they sent checks, refuse to help disabled customer. CASE ID: 362871333 MEMBER ID: (My Best Buy Plus member treated like garbage) BBB complaint filed. Federal complaints in process. DO NOT PAY CASH FOR RETURNS OVER $800 AT THIS STORE. You trust a company that takes your cash then makes you beg for 100+ days? AVOID BEST BUY MOUNT VERNON #471.

This morning, I went to pick up a TV after receiving a notification that it was ready for pickup…read more When I arrived at the store, I gave the associate my customer ID number, and she assured me she would retrieve my order. Unfortunately, the TV couldn't be located, and I ended up waiting... and waiting. After 25 minutes, I was still standing there with no update on an item that was supposedly ready. I'm a patient person, but at that point, I felt it was more than reasonable to ask for a manager. I spoke with Gracie, and while I made it clear that it wasn't the cashier's fault, something clearly went wrong behind the scenes for a "ready for pickup" order to cause such a delay. I'm not sure what the holdup was, but I found the situation unprofessional and disappointing. Customer service is what keeps a business running, and when it's lacking, it leaves a lasting impression. At this point, I'm uncertain if I'll shop at this Best Buy location again. Just sharing my honest experience -- best of luck to anyone else planning to pick up from here.

My friend wanted a Blogilates Women's Marshmallow Mockneck Sweatshirt in Light Pink and the only…read moreoption was pickup inside the store. The only store that had it for pickup near me was the Target located in Mount Vernon, NY. After I submitted my order, I received an e-mail confirming that my order was processing. An hour later, I received an e-mail that my order is ready for in-store pickup at Mt Vernon and I had 3 days to go to the store to pick it up. It was a bit of a trek to get there from Queens, but not too bad since I left earlier in the day. Target is located on East Sandford Blvd and there is no problem finding parking as there are plenty of spots. Usually all Target locations have a very similar setup so it's not too unfamiliar. I went to Guest Services and showed the staff member my pickup barcode in order details and they brought my item to me. Since I was there, I of course had to look around. The aisles were very organized and stocked. The Target App is an easy way to shop and save. If there is a specific item you are looking for, the app will tell you the exact aisle and how many are in stock. It is also very helpful to let you know which items are available and the quantity at each store.

This is a large, well-stocked Target with a full grocery section. Checkout lines are never long and…read morereturns are easy. Good selection of baby and kids clothes.

Never had a great experience with GameStop especially this location, but they've been getting…read morebashed lately so I was like I'm here I want the game let me throw a purchase their way.Team member from the store sold us the wrong copy of the game. So I'll take the L for not noticing before that. Dropped the family off went back to the store Went to exchange the game and this was on the door. Called another 2 stores just to inquire if I can return at another location no one picks up automated service hangs up. Called customer service just to inquire if I can go to another GameStop. No one picks up waiting 10 minutes. Finally called a 3rd store not in the same area someone picks up and I asked if I can return to any game stop the Napoleon dynamite sounding team member says return it there because it will affect their numbers..really..:their numbers..so here I sit in the parking lot for an hour..the bad experience just continues. Update: so 8pm hits nothing. A small group (maybe 6 people) starts to gather outside waiting. 8:10-8:15 nothing freezing my @$$ off. Lights come on dude slumps out the back sees people outside turns around turns lights off. Girl says wtf are you serious then the light goes on then off again. Then on guy comes out wiping his face. My dude was sleeping in the back. *he was going to decline my exchange, made it known that he was doing me a favor as a one time exception* granted the plastic was removed and it's software so can't be too mad, but people seem to hate workin there. Not surprised

Mercury and Chris were the shining example of customer service. All members of the organization…read moreshould strive to meet their standards. The professionalism & knowledge was second to none and they need to be formally recognized for their excellence