Highly recommend Tornado Plumbing. Serhiy is professional, punctual, and incredibly efficient. We had to get are main line corrected along with properly venting are current plumbing and a drain floor drain added for are laundry room. Serhiy and his team looked over the job, advised on some better recommendations to insure we proper flow. Work was completed, fully cleaned up. I'll never recommend another plumber, one of the best in the city. Truly appreciate the honesty and quality work. read more

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Very good work. They are doing a great work in very reasoable price. Their way of dealing is very polite and gentle. read more

Sergey and his team redid my entire Alderwood bungalow. Moved drains, all new water lines, roughed in two washrooms etc. The work was great and they are all pleasant to have around. Price was good and they were very timely. I highly recommend them. Dave Loveless read more

The best thing about Tornado Plumbing & Drains was that they provided us good advice on what our drainage problems were (tree roots) and what the long term fixes were. They gave us reasonable cost estimates and explained everything very well what the job entailed. When Sergy and his team arrived onsite, they did a fantastic job fixing our drainage problems and replacing a shower cartridge on the fly while they were onsite, and they cleaned up after themselves. Very efficient team! Will continue to call them for any plumbing issues we have in the future read more

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We had a great experience with Tornado (especially Serhiy). We called the company number as we were having trouble with plumbing in our kitchen and bathroom. We were referred to Serhiy by some friends of ours and man were we grateful for this. Serhiy showed up right on time, assessed the problem quickly and advised us of our options. He completed the work and kept things neat. He also gave us some great tips on what to avoid doing so we don't run into the same problem again. It was our first time working with Serhiy and it's great to know that we have someone who we can go to who is dependable and knowledgeable in this space. We highly recommend! read more

I highly recommend Tornado Plumbing & Drains and am very proud to offer them a 5 Star Review. I had an incredibly difficult time with a huge back up in the kitchen sink of one of my apartments at my RE/MAX Real Estate Branch Office. I was so fortunate when I found Tornado Plumbing & Drains online and had the opportunity to discuss my urgent situation with Sergei. He was patient, professional, knowledgeable and very transparent, I hired him on the spot. He came within the hour and did a full job clearing the unit drain and the full drainage line to the street level with high powered equipment. It was a difficult job considering the small space and restrictions under the sink. Their pricing is very reasonable for emergency service. I will refer Sergei and his firm Tornado Plumbing in a heartbeat. It was great to learn they carry a range of services specializing in plumbing, drain replacement, cleaning, repair and installation plus concrete flooring, main water service, sump pumps and waterproofing services. Internal and external waterproofing for basements in residential and commercial properties so Tornado is the absolute best choice! We are thrilled to recommend Tornado Plumbing & Drains at anytime and read more

OUTSTANDING SERVICE! I highly recommend Tornado Plumbing and Drains. I had a backwater valve installed as well as a new toilet. My work was completed in a timely fashion at a VERY reasonable price. Serhiy, Michael and their team were extremely neat, courteous, and efficient. They were very helpful and went over and above what was required of them...at no extra charge. In a world of mediocrity, Excellence is rare. EXCELLENCE means doing everything you are supposed to, and a little bit more. TORNADO PLUMBING AND DRAINS IS THE DEFINITION OF EXCELLENCE! I highly recommend them, in fact I already have. Thanks for a job VERY well done!! read more

These group of guys are very good at what they do, and are reasonable with their prices. I have an older home that needs some plumbing TLC and will be reaching out to them again. Thanks again Sergey and the crew, great job completed. read more

Tornado Plumbing blocks my driveway with their vehicles every day they work at a home near me. They do this despite repeated polite requests not to park across my driveway. Today, when I took photos the man said - "You don't even have a vehicle in your driveway." Could that be because there was no way for a vehicle to pull into my driveway with his truck parked across it once again? Neither my neighbour or I could get past the truck and trailer to park in our driveways. I wouldn't hire Tornado Plumbing because I like my neighbours and Tornado Plumbing employees have no respect or regard for the neighbours. read more

We agreed to pay $200.00 for Tornado to come troubleshoot a bath tub leak that was dripping onto the drywall ceiling below. The deal was that if we agreed to move forward with the repair, then the troubleshooting cost would be waived (which it was). Our assumption throughout the entire process was that the troubleshooting would include all sources of leakage (otherwise their would be no point in bringing in a professional). The technician found a leak in the drain elbow and concluded that this was the source. I was skeptical because the drip was so small compared to the volume of water that was dripping onto the ceiling. We agreed to pay $250 +tax for the repair (which we did on the same day assuming that the technician correctly identified all sources). The technician offered to replace the other plastic pipes at a higher cost, but because he did not prove that they were leaking, we elected to not replace them for no reason. The next day the leak came back (in high volume). This time we did the troubleshooting ourselves and discovered that there was no seal/gasket installed at the tub's overfill. We found the second leak by filling the tub and having someone splash water around. With the splashes, we noticed some water getting into the overflow. I am not a plumber, but we found the second problem/leak in about 5 minutes. This meant that there were actually 2 sources of leakage. The technician only identified 1 source. The technician did ask if we had recently overfilled the tub. We answered no because the tub has never been overfilled. The technician did not ask if we think water may have been inadvertently splashed into the overflow. Our opinion is that the technician was responsible for checking the overflow himself (which he chose not to). The overflow is part of the same simple circuit. Anyhow, we reported the problem back to Tornado fully expecting them to offer to come back at a fair price. They informed us that it would be another $200 +tax to send a technician to fix the second leak (that should have been found the first time as part of the troubleshooting). We believe this to be unfair as it would have cost substantially less to do the repair the same day without a second visit. Our tenants, who were also present during the entire troubleshooting process, also felt that the troubleshooting was inadequate and suggested that we ask for our money back. Neither us nor our tenants can understand why Tornado feel the job was completed properly when the complete circuit was not properly inspected. The complete circuit really on comprised of a few feet of pipe. We chose Tornado because it seemed to have good reviews. We could have paid less. Now I regret not paying less because it probably would have got fixed properly the first time. Our second choice was a Holmes endorsed plumber. I am not sure why we didn't use them, because we had a great experience using them a few years ago. I don't think it is unreasonable to expect a plumber to check for all potential sources of leakage (because there always could be more than 1 source). Having Tornado basically tell us that we would have to pay for another service call to fix the second leak is unfair and not reasonable business practice. We were willing to pay more, but certainly not for a full visit. We are not the one that missed the second leak. Anyhow, buyer beware. Even highly recommended companies have bad days. I know Tornado will respond with all kinds of excuses, just like the aggressive ones that I received by text, but at the end of the day, they were responsible for finding all the sources of leakage in the simple circuit (even if there were multiple sources). I know Tornado feels that they were only obligated to find 1 leak, but we are really not sure how they consider this proper and/or complete troubleshooting. Tornado, please remember that we agreed to pay for proper troubleshooting, you were the ones that waived the charge if we went with the repair. The question Tornado needs to answer is, who in the world would hire a professional to fix half a leakage problem. The problem was all related to the same simple circuit (a few feet of pipe). The circuit was just not properly tested by the technician. read more