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Sewer-Man Drain Service

5.0 (1 review)
Open • 9:00 am - 6:00 pm

Services - Sewer-Man Drain Service

Plumbing inspection

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7 months ago

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Plumber On Demand - The only thing he offered to give me for proof (no ID, no insurance)

Plumber On Demand

(60 reviews)

Dixie

My experience with Plumber On Demand warrants a public warning…read more I contacted them for a minor leak under a kitchen sink - a straightforward repair involving parts I had already priced at under $20 at Home Depot. The technician arrived, gave me no options regarding parts or approach, completed the job in approximately 20 minutes, and charged $500. When I requested an itemized invoice breaking out parts and labour, he refused. Two and a half months later, I vacated the unit, which then sat empty and unused while listed for sale. When I returned nearly nine months after the original repair to prepare the unit for incoming tenants, I discovered moisture had accumulated under the sink in a space that has seen almost no use since the repair. When I contacted Plumber On Demand to discuss the issue, I was met with hostility. The representative I spoke with was dismissive and rude, stating flatly that they don't warranty their work - at any point. My explanation that the unit had been unoccupied for the majority of that time was ignored entirely. The situation has since worsened. My tenants reported on move-in that water is now leaking from the original joint and spraying from a second valve that had no issue prior to the repair. The work has demonstrably made the problem worse. When I raised this, I was told I was welcome to pay another service call fee - plus additional repair costs - for them to assess damage their technician caused. I have worked with many contractors and tradespeople over the years. This is the only experience I would describe as both incompetent and predatory. The pricing was excessive, the workmanship was poor, the billing was opaque, and the customer service was contemptible. I would strongly urge anyone - particularly in an emergency when you may feel you have no choice - to take the time to find an alternative. This company does not stand behind its work. I just contacted another plumber, sent pictures, and they said that whoever installed that system was not a plumber. They totally installed the wrong thing entirely. This was a basic leak under a sink. Instead, they have some valve that is potentially emitting sewage odor from a kitchen sink! DO NOT USE THEM.

****BUYER BEWARE****…read more You will regret working with Plumber on Demand. Do your homework! This company is absolutely pathetic, unethical and should be ashamed of themselves. They took advantage of our tenants who were in distress when they called in for a main drain back-up. Plumber on Demand charged double the going rate of any more reputable companies. The original snaking was priced at $820 (without any camera inspection). The is double any other reasonable and reputable company. The price for the remediation was insane and they barely did anything. I'm too embarrassed to list the price, but it was well over $5500. The drain ended up backing up again 24 hours later. The plumber refused to use his camera without charging. Other companies include the camera services with the main drain snaking. How else would the plumber know if the problem was resolved??? What a dingbat! Worst part is, Plumber on Demand said that the issue will happen again within 3 days. What kind of plumbing company charges $6500 and does not fix the problem. We ended up hiring a reputable plumbing company the next day and they found the problem within 30 minutes using a camera and fixed the problem within 1 hour at a fraction of the price. I'm sure this company just subcontracts to "bottom of the barrel" plumbers with no regard for quality control and/or training. No wonder their TrustedPro score is 1.3/5. Their HomeStars and TrustedPilot scores are not much better. Plumber on Demand should be ashamed of themselves. I will never make this mistake again. I just wanted the plumber gone. He was rude and arrogant. I can almost accept arrogant if you are very good at what you do, but our plumber was a complete dud with zero personality. I would be very surprised if he was actually a certified plumber at all. He was too lazy to pull out his camera in order to properly troubleshoot the issue. We use plumbers all the time for our rental properties. This was by far the worst experience we have ever had.

Sewer-Man Drain Service - plumbing - Updated May 2026

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