The beaverton location has been super close to my house since I moved there almost 6 years ago, and the tigard location is close to my work. I'd love to support this local business, but each and every time I go in I'm reminded why I don't go there more often.
Associates - and I've dealt with several - are ALWAYS rude.
Their signage is rude.
Their prices aren't competitive.
The repetitiveness of their failures kind of blows my mind;
In such a saturated market, you'd think they'd put some thought into customer service / retention.
After boycotting for several months, I gave in and visited again for the sake of convenience. On my last visit (and it will be my last), twice I was overlooked for the associate to help customers who had clearly entered the store after me - but I said nothing.
I waited a total of about 15 minutes; I overheard sports banter, talk about product, misogynistic banter, the weather - the guy was super congenial and helpful to the other customers (two were actual customers - one just wanted to talk sports), who I couldn't help but notice, were male, and had no masks.
Then, when no one else was left in the store, the associate finally turned to me and offered to help. I asked some questions about the products, and each answer got shorter and terser.
I'm sensitive to the confusion and paranoia surrounding our world right now; at this date, there's no light at the end of the tunnel when it comes to our reaction to the COVID-19 pandemic.
I'm a conscientious consumer, always wearing a mask and giving people ample personal space these days because I know retailers have no choice but to interact with the public.
I spend quite a bit of cash on vape sticks since I've quit smoking, and I make a habit of tipping generously.
I'll continue to do so, and I'm happy to do that for any of their competitors.
Short story: I'll actively tell anyone who listens to go elsewhere. read more