I had an incredibly disappointing experience with their service - by far the worst I've encountered. If you plan to dine here, be prepared for awful service and subpar food quality. Their focus seems to be on distributing sparklers rather than tending to their customers. My MoH chose this place for my bachelorette dinner with my group of 8 girls, anticipating a memorable evening due to the stellar reviews. Unfortunately, reality turned out to be quite different.
Upon arrival, we were seated in a lounge area with low tables meant for standing on with sparklers. Consequently, we had to uncomfortably hunch over while eating. To make matters worse, the table was soiled by people's shoes, which was rather unappetizing. Our time there dragged on for a total of 3 hours. We had to wait nearly 2 hours for sushi rolls - nothing was cooked so why did it take 2 hours? We repeatedly requested more water, but it took an eternity to arrive. The sushi rolls were brought out haphazardly, preventing us from enjoying our meal together. Some of my friends didn't even get a chance to eat as their orders were never served, yet they still attempted to charge us for those items.
After waiting for 2 hours, we decided to request our bill. We noticed that certain dishes we never received were listed on the check. At this point, our frustration was at its peak and we were eager to leave. There were no apologies or any attempt to rectify the situation from the server or manager, despite the clear fact that we were celebrating my bachelorette party. I proposed they take steps to improve the situation, such as removing a few items from the bill, but they refused. Instead, they had 6 security personnel surround our table, pressuring us to settle the bill and leave.
I strongly recommend saving your money and opting for Casa Banana instead. They provide delicious food and outstanding service, making for a much more pleasant dining experience. read more