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    Top's Kitchen and Bath

    1.8 (5 reviews)

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    Home interior design

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    14 years ago

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    Sherry L.

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.6
    (25 reviews)
    $$

    Our salesperson, Paul at the Ambassador Caffery store, was very knowledgeable and efficient when we…read morecame in to purchase a new refrigerator! He did not rush the sale and answered all of our questions! Thank you, Paul!

    I just bought a fixer-upper that needs EVERYTHING. It also has a pretty big yard, so I bought a…read moreheavily-discounted electric riding mower from the Amb Caffery Lowe's that was delivered two weeks ago. It was delivered with incorrect accessories and a few missing parts. No big deal, as that's what customer service is there for. Less than two weeks after taking delivery, I brought the 700W charger to the store, letting them know that the mower comes with a 1600W charger (this makes many hours of difference in charging the batteries). The assistant store manager, Tommy, was dismissive and was unwilling to offer any resolution. I later offered the idea of a discount, given that I could then buy the correct charger - Tommy said "no I'm not going to do that," and I think even tried to stare me down. His whole tone seemed to indicate that I was trying to take advantage of him or the store - I just wanted the correct items that were to be included in my purchase. The next day, I decided to just return the whole thing, given Tommy's personality towards me. Loaded up the mower, all parts that were delivered with it, and brought it to the store. I don't think Tommy was working, but then again, no manager ever did come to speak with me. They simply told the nice returns worker that my item was a clearance item and sold "as-is," with no ability to be returned (it's not listed that way on the receipt). Again, a manager never did actually show up, despite the returns worker calling and asking them to 2 or 3 times over the course of 20+ minutes. I called Lowe's corporate customer service from home about an hour later. They scheduled a delivery truck to handle the return for the next day. This place that I got is going to need everything - full re-pipe, windows, re-wiring, new bathrooms and kitchen... just everything. The Lowe's on Ambassador Caffery isn't going to see another cent of that. Thanks, Tommy and crew!

    Top's Kitchen and Bath - appliances - Updated August 2026

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