the only positive thing i have to say is the guy was super nice.. i was wondering since the service…read morewhile i was getting so hot in my laundry room. took a picture behind the dryer and realized it wasn't hooked up so it's hot as heck in my laundry room on top of 95° weather. another thing put a whole dent in my brand new dryer. the plastic was literally still on it. very upset. extremely aggravating this is the first time i've ever had a brand new washer and dryer so it may not mean a lot to other people, but it does to me. didn't even have it for two months and now there's a big dent in it.

I've used them twice & I'm very happy with the service & quality of repairs. Pleasantly surprised…read morethat any work is under warranty for a year. Mr Shane & Elliott are both awesome people!!

Last year, I purchased a dishwasher and this year I purchased an over the range microwave oven…read moreunit. Store hours are convenient; employees are polite and professional; product prices are reasonable and product defects are clearly communicated. I find it easier to shop here than in a big box store, whether I visit it in-person or over the phone. Similar to other appliance stores, I do find that delivery fees are high so if the product fits in your vehicle that's one way to achieve further cost savings. Installation fees are also similar to other establishments-DIY can maximize your cost savings, so compare installation fees and explore hiring your own installation vendor or do it yourself.

Avoid this place. Purchased a fridge and paid for delivery which includes their "warranty"…read more(warning, it's a third party company). After five months the fridge stopped cooling so I had to file a claim. The short version is it took three weeks and a $100 deductible to even get someone to diagnose the issue. Week four without a fridge the "warranty" company said it was too costly to repair so they offered to pay about half of what I paid. Reminder this fridge was five months old at this time. Are you wondering what this store said about all of this? I could buy another fridge and pay again to have it delivered. The best thing I can do is never go here again and attempt to warn others. I paid $1,079 + $100 delivery (I'm not going to include taxes in this). The fridge stopped working five months later. I paid $100 deductible and waited four weeks for the "warranty" company to say it's a total loss and offer $700. The "work with me" part I guess means I was allowed to purchase another fridge with my payout and pay another $100 to have it delivered? So after spending a total of $1,279 they were nice enough to allow me to purchase another fridge with my $700 plus another delivery fee. Oh wait, even the cheaper fridges were more than that so I would have also paid the difference in cost for another model. No thanks. If the store or anyone else thinks that is good business then I have nothing else to say. And to be clear about this "warranty". The one year means nothing, it is just pro-rated. So if your item breaks beyond repair in month 11 of this "warranty", you will end up paying them money (remember the deductible) for them to not fix or replace and will be offered about 10% of what you paid.

This is a review from a few years back however, I feel so strongly about this experience that I…read moredecided to share it with the Yelp community. I visited Tops to shop for a range hood for my kitchen. I was greeted by a salesman after I had browsed the showroom for several minutes and I explained to him that I was in the market for a range hood. I was shopping for a mid tier hood to put over my stove and was drawn to one in particular. When I asked the salesman for more specifics on the model that I liked he told me that I could not afford that range hood. I wrote down the model number and left the store in disgust. Upon arriving home I Googled the hood and found it for $200 cheaper online! Thanks to that salesman I saved $200. I will never go back.

I will never buy anything from Tops or use there service dept. I purchased a stove/oven from Tops…read more5 years ago, the broiler stopped working on the oven. Called the service depot and when they came out, the technician never moved the stove out for island. Didn't check broiler coil and stated that I need a new mother board. Gave me an estimate for over 650 bucks. Smelling a rat I called another local appliance store and guess what?!? It was the broiler coil and is fixed for $60! What scam artists tops is! Don't give them your money, they will cheat and lie to make money on the service!!! Go to Richard Hebert! Honest people!!! Would give zero stars but won't let me!

Local business, owned and operated by local people. They give good advice when purchasing and…read moregreat service after the sale!

From the owner: Specializing in: - Major Appliances Sales & Service…read more - Major Appliance Repair In-home - Major Appliance Parts available at store - Air conditioner Repair - Dishwasher Household Sales & Service - Washers & Dryers Service & Repair - Gas & Electric Ranges Sales & Service

I don't usually post reviews. Although consumers like myself need to be aware of this company and…read morethe owner. I contacted this company for service call for refrigerator repair, diagnosis. The "owner" arrived and indicated that the compressor on our Samsung was low on refrigerant, Samsung has a closed system. He indicated that his tech could do some kind of modification and fill the refrigerant. Stated that the tech would arrive the next day between 12 & 2PM, about I:30 I texted the owner, he texted back that the tech was running late and the tech would call when he was on the way. About 4:30 texted again, no response, called went to voicemail, left message no response, office phone, voicemail no response. Check for service call $80.00, cashed no call back. Be aware of this company they are not very trustworthy in my opinion.

it was great service, awesome customer service. clean facilty. my family recommended me to come…read morehere.

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True to their name they are con artists. They lie and. Exclude info to get you to buy from them. I…read morewas planning on paying off the bedroom set then getting more but never again. Imma go to rooms to go it is better and cheaper in the long run. I wouldn't go here even when I gave cash based in the fact I was lied to then I was told I can't even return the night stands and dresser. Horrible

BUYER BEWARE! I am extremely dissatisfied as the details…read moreabout the purchase of a chase lounge were kept from me until a month after delivery. Resulting in an overcharge of $900. They are commission based for their salesman. No wonder I was blatantly lied to. If you find yourself in my position. Send it to collection's, & dispute the charge under the details "no contract" as they've written off the debt for tax purposes by selling it to a collection agency effectively making whatever contract you sign null and void.