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    Joli

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm
    Updated 3 months ago

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    5 months ago

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    Rooster's Antiques and Home Decor

    Rooster's Antiques and Home Decor

    (9 reviews)

    Subject: Formal Complaint - False Advertising, Bait-and-Switch, and Public Humiliation by Rooster's…read moreAntiques and Home Décor To Whom It May Concern, I am submitting this formal complaint regarding Rooster's Antiques and Home Décor in Acadiana, Louisiana, for false advertising, misrepresentation, bait-and-switch pricing, and unprofessional conduct. On October 4, 2025, at approximately 4:00 PM, I responded to a Facebook Marketplace listing posted by this business for a "Console Table AND Matching Side Tables" priced at $125.00. I confirmed the details directly with the seller (the owner) and traveled across town with cash in hand to complete the purchase. Upon arrival, I was informed that the $125.00 price was "only for the side tables" -- despite the listing clearly stating "Console Table AND Matching Side Tables" as a set. The owner then attempted to charge me $245 for the console table, which was not disclosed in the original listing. This was a clear and deliberate bait-and-switch tactic. When I showed her the listing, she denied writing it, despite the fact that I had been communicating directly with her through Marketplace. She later admitted the ad was misleading, but rather than honoring the price or resolving the issue, she called another woman to the store. Both women were rude, demeaning, and dismissive and proceeded to make a scene in front of other customers, causing me significant public humiliation and embarrassment. They refused to honor the price even after acknowledging the listing's inaccuracy. This incident demonstrates clear false advertising, deceptive business practices, and a violation of consumer trust. No customer should be treated in this manner, especially when they have documentation of the terms as advertised. I respectfully request that the BBB: 1. Investigate Rooster's Antiques and Home Décor for false advertising and bait-and-switch pricing practices. 2. Require the business to issue a written apology and provide a corrective action plan. 3. Consider issuing a consumer alert or revising their BBB rating if these practices are substantiated. I have supporting evidence available, including:    *   Screenshots of the original listing and Marketplace messages.    *   A recording of the in-person incident.    *   Documentation showing the change in price and denial of authorship. Thank you for your attention to this serious matter. I look forward to the BBB's assistance in holding this business accountable and ensuring that other consumers are not misled or mistreated.

    I have been to Rooster's on many occations and will continue to return. It is way bigger inside…read morethan it seems form the outside and I ALWAYS find a little gem or 2 or 3. Prices are reasonable and I have always had great experiences with the prople working there.

    Joli - antiques - Updated May 2026

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