I had topping do a fall cleanup for me in 2024 and I was super happy with it so I asked Ron if I could get on the schedule for late fall 2025. He said yes he would add me to the schedule. I waited for them to come and do the job but no one showed up. I sent a reminder email late November asking if I was forgotten and stated that there was possible snow in the forecast. No answer. Sent another email Dec 1st still no response. It's now Dec 7th snow covering all the leaves and no response from topping to my emails. I know things happen and appointments can fall through the cracks. I'm understanding and easy to work with. I know that there are bigger accounts worth more than my measly fall clean up and would have understood if mine needed to be pushed back to a later date. It's the non response to my communication attempts that is unacceptable. read more