This review is for the Carvana in Gaithersburg, Md store that's where I picked up my car…read more Overall very easy to purchase the car using the website. Liked all the details and options that were given etc. The delivery process at the physical Carvana location in Gaithersburg MD was okay at best. it took almost an hour, the car was not dropped from the tower as expected but driven from the back parking lot, one key fob we were given does not work and no ribbon on car or pictures were taken. we were handed keys to the car told about thecreturn policy and that wax it. Disappointing for the family as they had been hyped about the delivery process.

My initial experience was ok, picked up my car, drive it around to show family and friends, then…read morethe very next morning the car threw a bunch of errors on the screen and would hardly go when pushing on the gas. The man i spoke to was very helpful and nice and helped me find something else. The cars were exchanged with no issues. Then 5 days later the check engine light came on in the new car. I took it to a trusted mechanic and after the few things he found, he highly recommended that I not tie myself to this car for 6 years of payments. The only reason I give 3 stars is because of the great customer service agents that helped keep me from going over the edge. I will NEVER buy from Carvana again.

Eduard was so helpful and kind during my oil change service! Would recommend him to anyone. Thank…read moreyou Eduard!

This review is about the window tinting…read more When I purchased my car I was offered free window tinting. It can only be done on Tuesday and Thursday as they use an external company, both are work days for me. Three weeks after purchase I decided to make an appointment for this, drop off the car and uber to work. On my way I was the victim of a hit and run, so now my brand new car is damaged and I never made it to this appointment. I decided to take a day off work to reschedule and not having to uber as it's far and expensive. Staff is very friendly but the window tinting.... 4 hours later I got my car back with the EXACT SAME TINT as already was on the car. I assumed a darker tint, an actual tinting not the light exact same thing. So now I have a damaged car and a day taken off work COMPLETELY WASTED ON USELESS WORK. On top of that there are mistakes in 2 Windows!!! It's not even done properly! Very very very disappointed and I find it quite dishonest to not be transparent about what window tinting, if I had known I was getting what was already on the car all of that could have never happened.

This family business has taken care of me and has taken care of my grandpa for many years. Happy to…read morehave them in the community.

Terry was amazing to work with, true gentleman and trustworthy man. These guys worked on my 89…read morecorvette and completely brought it back to life. These guys have earned a new loyal customer. Thank you sooo much guys!!

Took my car in for its annual service and had the pleasure of working with Rafael. He was very kind…read moreand very nice right from the get-go. Walked me through everything that was included in the service. Asked me if there was anything I noticed or any additional concerns that I had and stayed in contact with me throughout the appointment. I really appreciated that the technician working on the car also sends a video to show what they're seeing, what they're noticing, Tire stuff, etc.. The appointment took about two hours to do and I received notification right away when it was complete. Definitely a better experience than the last time that I was in this location. I think one of the challenges I have here is that I find it can be very inconsistent and they seem to turn their service manager's quite frequently.

Third time bringing the car in for yearly service and I mean the yelp rating speaks volumes!…read more especially for the cost of their product and service call you think They would care. The seat belt had a recall on it but they argued non stop about how it works fine and as you can see Tim and again it does not. Also the scrape plate was not fastened so it now drags on the ground so basically I cannot drive it. This was originally a Canadian vehicle and has recall on it and they said nothing can be done drive it back up to Canada to a dealership there.... Hmmmm lololol seriously I have tried for 5 days calling trying to get a manager to call which has been supposedly escalated 4 times and again I have been on hold for 20 minutes waiting for a customer care representative to pick up. Last year the service manager actually jumped in and then things got done.... But here we are again :(

"5 stars for Julian Sanchez at Lexus of Orlando! Julian is the gold standard for service…read morecoordinators. He's communicative, friendly, and goes out of his way to make sure his customers are taken care of. Excellent service all around!"

I purchased a used model X Tesla from them and they sold me a vehicle which was in an accident and…read morenever reported it and it had a job that I could not see until I took it to an expert that it was a shitty paint job that was done. The sales people were extremely rude because they had no idea on this Tesla and they were not able to get the deal they wanted since I negotiated a deal which they thought they should getting over $2000 more than I offered because the car now with an accident is probably less than what I offered them. They never even cleaned the car. They never touched it up and they never did anything they promised because he just wanted to move the car out and get rid of it. So really bad service really bad sales people and the experience was really poor. I would never recommend this dealership to anybody.

They are wonderful when they want to sell you a car -- after that you can forget about any level of…read moreservice at the dealer. They have gone straight downhill the last couple of years as I have been a LOYAL Audi customer for the past 10 years. However, I digress. My Audi SQ8 (3rd car leased from Audi Orlando) has been an absolute nightmare of a car for 15b months. The electronics are a disaster and I have a friend with the same car and she has the exact same issues. This car has ALWAYS had electronics issues, door lock malfunctions, the alarm goes off when simply open a door and the hatch opens on its own when I sit down in the car!. Fast forward to now the 4th time the car has been presented for the SAME issues and my assistant calls today to see if the car is ready as NO ONE has bothered to give me status update from 5 days ago -- my assistant has to wait on hold for an hour just to speak with a service rep and they said yes the car is ready!. Then she gets a text telling her the car IS NOT ready and we have no time to waste in the first place to chase down these people and a very expensive car to boot!. I have no time to continue this story but I swear ITS ALL TRUE. Take that AUDI of Orlando -- I have only just started,

Audi is a huge car dealership right by I4, on Vineland Rd. Audi has very nice used cars and the…read morestaff is respectful and helpful.

Sophia is absolutely amazing ! Professional and genuine she…read moremade my purchase smooth and quick as they had the VW Atlas crossport I had really wanted for the VW dealerships ! Although it was super late , she ensured my new suv was detailed and wrapped with a bow when she handed me my keys! She's the best and I highly recommend her

While my initial experience with Infiniti of Orlando was pretty bad I had to update my previous…read morereview. The qx60 has turned out to be a very dependable and comfortable vehicle. I am very satisfied with the purchase. As far as the dealer. The have a superstar on their staff. His name is Levi in service. He is a remarkable young man, hands down, the best service rep I have ever worked with.

I was lied to by these crooks, I was told I could make an even trade for another vehicle so I drove…read morefrom Palm Coast Fl to Orlando Fl just for the guy to get in my car, drive it like a maniac and then tell me he would only give me $1000 for my car which was in better shape and had lower miles than what I was trying to trade for but yet I was told no deal for no reason. Stay away from this place, that's a warning

I purchased a used 2018 Ford Escape from Sell Your Auto Fast on January 27, 2026. The salesperson,…read moreJose Vazquez, told me the vehicle had a minor coolant issue that had already been repaired by their mechanic and that it was safe to drive. He said it was a small hole in the hose, and it had been replaced. Based on these representations, I purchased the car. Immediately after leaving the lot, the engine overheated and I had to pull over. Jose saw me outside the dealership so he came over, checked under the hood, added coolant, and again assured me the vehicle was safe to drive. Within minutes of getting back on the road, the same issue happened again--this time on the highway. I contacted the dealership and spoke with another employee, Yasir Sye, who initially offered options including a repair, exchange, or return. I clearly stated to Yasir that I wanted to return the vehicle as I no longer trusted it or their repair work. I also messaged Jose telling him what i discussed with Yasir. Based on my call with Yasir, I had the vehicle towed back to the dealership so I could arrange a return and full reimbursement the next day. However, the following day , when I spoke with the manager, Mohammed, he refused to honor what I had been told. He stated that because the vehicle was sold as-is, they would not accept a return or provide repairs. I was also told I needed to remove the vehicle from their lot or I would be charged a storage fee. Since the car was not drivable, it had to be towed, the dealership offered to tow it to me for $200. To avoid their storage fee I paid the money for them to tow it. I had it towed to an independent mechanic who later confirmed that the vehicle had not been properly repaired.  Hoses were not attached, components were left loose, and the radiator cap was nonfunctional. Since the dealership had firmly refused a return, I requested reimbursement for the towing cost and for the dealer fee, which was described as covering maintenance that clearly had not been properly performed. After significant back-and-forth, the dealership agreed to reimburse $850 for these costs. However, when they sent the paperwork to sign, it was not a simple reimbursement. It was a 17-section settlement agreement that included a full release of liability, indemnification, confidentiality, and a non-disparagement clause. I declined to sign because this was not what we agreed to. I was not comfortable giving up my rights or agreeing to terms that would prevent me from speaking about my experience, especially for such a limited reimbursement. The dealer refused to reimburse me anything unless I signed it.    Overall, this was a frustrating and unsafe experience. I cannot recommend this dealership based on how this situation was handled, and I would strongly encourage others to proceed with caution when considering a purchase here. Based on my experience I filed complaints with the Florida Attorney General, FLHSMV and the BBB. If others have similar issues those may be options worth looking into.