If you are looking for an amazing salesperson, stop by and speak to Jean Pierre!…read more Professional but not pushy , he allowed me to look at few cars on the lot without hassling me to purchase. Win i win the lotto , I'll be back for the Mustang GT 350 because boy oh boy that pure muscle car had me day dreaming !

Sales (855) 743-7423 Service (855) 745-4558…read more https://drive.google.com/drive/u/0/folders/1868srozzY5DIOudiO80aj7QBZ9Th4WyZ Supporting Documents 05/06/26 1;30pm Test drove Rogue. Shown inaccurate Car Fax Report indicating the vehicle was well maintained. Salesman Amine leads me to believe that the vehicle would not need further inspection. Misrepresentation of the vehicle's condition No Buyers Guide posted on the vehicle Warranty and GAP - Chester in Finance stated that Westlake Finance would not finance the vehicle without a Warranty Paperwork while the car was sent to Detailing. Finished appx 7:45pm waiting; Napleton's had stalled under the guise of detailing. Prevented any further consumer action. Left lot with no insurance coverage per their instructions. Staff, Derrick?, re-explained that Florida states 48 hours to add. Not so. Geico did not add until May 7th subjecting me to legal infractions if pulled 05/07/26 Added insurance. Needed an oil change. 05/08/26 Now insured, found Fast Lane Automotive 3504 S Orlando Dr, Sanford, FL 32773 407-584-1391. They did NOT do the oil change due to the amount of system damage the vehicle had Received Tekmetric photos of the inspection indicating sludge, varnish, corrosion in oil. Leaking battery, transmission, Struts, overheating. Was shown actual engine sludge and corrosion in the vehicle bay Chester, finance guy, 407-567-0651 4:35pm calling for employment validation after 4pm. Told him that I would be bringing back the car. "Have you talked with the sales manager about that" Drove the 2.5 miles to Napleton's Received $50 Visa Gift card and offered 3 new tires, a battery, and oil change. Was told I BOUGHT the car. True, with the ASSUMPTION that it was driveable not substantially impaired re. use, value, safety. Showed Finance Manager and Felicia Cordova, Customer Relations Manager the pictures. 407-708-3423 Was given a loaner - VW Taguen. Should NOT have had to put the Rogue in the shop after 2 days if the vehicle was safe 05/09/26 Called GEICO. Insurance was only backdated until May 7th. 05/11/26 Monday 9am Called and left message for the General Manager 407-365-3300 Removed the Nissan from Geico Email Demand Letter to Felicia Cordova 1:06pm for $550 downpayment return and plates Cordova calls and threatens to report the loaner car stolen- although no time limit given, no notice that the Nissan was "ready", and the Demand Letter states that I would return the loaner Just Ask attorney said to leave the Nissan Rogue. Sheriff Department said to take the car back before they try to arrest me. Chester called. Was going to give me my $550 back. Pretended the car had been ready since Saturday although no one had contacted me. Told him that if someone had contacted me, I could have arranged an inspection. Arranged a pick up ride. Called to let Chester know that I was on my way. He then told me I was being charged $150 daily for the loaner vehicle. "It's in the contract. Florida law" Napleton's has had the vehicle since May 8th pretending that it could be fixed. NOTHING about a rental car in the contract. Contract Pg 5 SELLER'S RIGHT TO CANCEL - ... if Seller is unable to assign this contract within 25 days...failure to return the vehicle within 48 hours after receipt of the notice of cancellation, you pay Seller a charge of $150.00 per day from the date of cancellation. Intentionally misapplying the clause. Asked the bank to reverse the $550 charge (waiting); drove the loaner back and left; Refused key to Nissan Rogue Bullet Points - No Buyers Guide Lied about the Warranty; Although Seller Contract says not required, Chester said Westlake Finance required it for the loan contract Misrepresented condition of the vehicle by providing an inaccurate Car Fax Report Napleton's stalled any further possible protective Consumer action by sending the vehicle to detailing until 7:40pm; No access to vehicle nor the paperwork until 7:07pm email Lied about 48 hours to add insurance; Left Napleton's without insurance coverage on vehicle - per Geico The Sales/Finance Contract was not finalized due to lack of Employment Verification as indicated by Chester's voicemail. Seller has 25 days to cancel Insurance, then Tekmetric inspection - immediately notified Napleton's and returned vehicle- given loan car; should not have had to have service performed-just bought; Photos reveal irreparable system damage. Demand Letter states would return vehicle; threatened with arrest - Screen Shot Sheriff Department phone call Refused return of my $550 allegedly due to $150 day rental on loaner and lied about Napleton's notifying me on Sat. Screen Shot of phone calls that day. If notified, I would have been able to arrange the inspection Monday Napleton's has had the Nissan returned since May 8th. Nothing about Rental Charges p5.

Excellent dealership, not pushy and very honest. Easy to do business with and shop around.read more

Do not listen to Carlos or Renaldo. Deceptive salesmen who could not take no for an answer. Carlos…read moreoverall is predatory and doesnt know how to do his job and instead made me feel like we were at a bar and I was forced into a conversation about my love life. Thats when he got his first no. Heavy breathing and couldnt take no for an answer. Im young and know my own budget, when Carlos said he was helping me, I could smell that salesman breath. Taking a car for a small ride shouldnt mean being bombarded, lied to and overall manipulated into a car I did not ask for. My 2018 was getting serviced and then the salesmen over serviced me. After a ride we got numbers and then Carlos received a second no with me happily walking away. He stops me and asks to wait to talk to somebody whos going to, "help." Woof. My car was being serviced so Carlos had me by myself and brought along the sales manager Renaldo, because Renaldo had to find out why I was walking away. Renaldo had to SAVE Carlos from losing the sale and when he came to talk to me, lied and insisted that paying off my car would only harm my credit. Closing lines of credit is bad for you. Lie after lie. Carlos got a total of 3 nos, with the final being with his sales manager who "had to come in to talk to me." Pushy. I shook the sales managers hand, said no thanks and thank you for the hard work (all of their numbers were no where I asked them to be) and finally left the chaos. Or so I thought. Renaldo got that one no and still ran to Toyota financing behind my back to find a "better number." A lack of respect and pushing of boundaries, I was lied to again saying the number I saw also covered gap and maintenance. The repeated lies that I was harming myself and their predator tactics worked. I was exhausted, alone and after saying no three times, they insisted I was in the wrong. Well I was in the wrong, for ever listening to them. Congratulations to Carlos and Renaldo who go their first sale of the month of May 2026, off a 24 y/o college student who said no 3 times and about a year and a half away from paying off their first car. Adding double the payoff price of my previous car on top of the sticker price adding 7 more years of hell to pay off. I left feeling heavier after the finance manager told me the number offered had no gap or maintenance. I had to add that in myself after falling into the bears trap. All their overbearing nonsense finally made no sense to me. They "happily" bought my car with only 7k left without happily telling me that it would cost me 14k on top of the sticker price!!! Vicious intent and lied the whole way through. "They would do the same for their daughters," boy their daughters must be unlucky cause I sure was. At the end Carlos offered to take a photo... with his phone and then insisted to keep it without sending it to me. Weird. I had to ask him to take a photo with my phone, I really dont understand why he needed that photo of me. Oh back to the beginning, his first no was due to his heavy breathing flirting. He could add the photo on this review because Im sure he still has it, I fixed my budget but boy they through a wrench in my life. Working a second job to pay off the car under 5 years cause I still have goals that Carlos and Renaldo wanted to harm! These guys have no interest in helping anybody other than themselves.

Matt and Jason did a very professional job tinting windows in Minneola. Expert installation clean…read moreup and instructions on drying time; and will have them back to do additional windows!!! Highly recommend!!!!!

I waited a few weeks before reviewing to see how the after experience went. And I'm pleased to…read morereport it's been positive all around! From initial quote, where the team even connected via text to have a clear understanding of my tint request, to the after service care, it's been great. The pricing is in line with most of the tint shops in the area (I quoted around) but this one was very friendly with zero pressure. Other shops would not allow me to partially tint and insisted I needed to do every single window on my vehicle at once. The service itself was very efficient. They matched the prior tint perfect, and the guys were very well informed. I truly felt like I was in expert hands and they kept it friendly and casual while maintaining professionalism. It was a quick turnaround and their appointments were timely. After a few days I started to notice bubbling on my windshield, I was worried because the windshield does not come with any warranty here but because the bubbling was on the edges they honored the repair, offered for me to come in same day, and I waited less than 10 minutes even though they had other appointments. I've had zero concerns and it's been great!

BEWARE! Beware of Carmax vehicles on test drives!…read moremy wife are two kids and I Were on our way home from dinner and got sideswiped by Mercedes-Benz SUV that happened to be a father and daughter on a test drive she was driving And The father was supposed to be driving he signed the paperwork So Carmax travelers insurance is not covering the damage to my vehicle because she was not supposed to be driving and the drivers insurance GEICO said they are not covering it because the daughter was driving even though we have a police report stating that they were at fault. so now I have to use my own insurance to Cover the $4200 worth of damage just thought I'd give a heads up to watch out for any Carmax vehicles on the road because Carmax won't do nothing to help you if you get hit.. Don't buy this one

No haggling over price is definitely a feature of CarMax. Had a great sales guy named Boris. In and…read moreout with a beautiful Highlander in about 2 hours.

I have just purchased a brand new 2025 Mustang GT from the dealership…read more My salesperson, Cedric Lucas was second to none helping me getting the car. Cedric is congenial, polite, knowledgeable and very helpful. Since my purchase, Cedric has been calling me, sending me e-mail just to ensure that I am a satisfied customer. Thank you, Cedric for a job well done. Jean-Pierre T.

Written $69,500 Certified Offer Issued - Repeated Redemption Attempts Ignored by Dealership,…read moreIncluding General Manager AutoNation Ford Sanford issued me a written $69,500 Certified Offer to purchase my 2023 Audi SQ7, valid for 7 days or 500 miles. Despite repeated documented attempts to redeem it, the dealership never responded. The offer expired. Because the offer was never rescinded or corrected, I relied on it in good faith. Being harmed when it expired through no fault of my own while the dealership remained silent is detrimental reliance in practice. AutoNation Corporate later claimed I was notified the offer was invalid before I attempted to redeem it. That is false. No documentation supports that claim. Their own conduct on March 4, when they called to schedule my redemption appointment, directly contradicts it. They offered $62,000 conditioned on a release of claims. I did not accept it. This is precisely the conduct Florida's Deceptive and Unfair Trade Practices Act addresses. Matter is under review by Florida DHSMV, Florida AG, and BBB. As a disabled veteran acting in good faith, I deserved better.

I wanted to take a moment to express my sincere thanks to John, Wayne, and Chris at Sensible Auto…read morefor the exceptional service I received when I bought my SUV. Even though when buying a used car "as is" and you folks being under no obligation to repair any mechanical issues, you willingly did and fixed the compressor for me at your cost. In an Industry where customer satisfaction can sometimes take a backseat, your professionalism, honesty, and kindness really stood out. I'm extremely grateful for the integrity you showed throughout the entire process. It's rare to find a dealership that puts the customer first in such a thoughtful way, I will definitely recommend you guys to all my friends looking to purchase a car/SUV. You've earned a loyal customer and I'll be back next time I need a car. Sincerely, Dee Holcomb

It would be a good idea to have a mechanic come with you to check out vehicle you are looking to…read morebuy. Had t replace catalytic converter. Had a mechanic inspect the Kia and that was the only problem. However it cost another $1800 to replace the converter.

The best of the best! Extremely knowledgeable, fast, friendly, and fair…read more We had a car issue that no one could figure out. We went to SO many places and everyone was stumped (or would say they fixed it, only for the issue to happen again). Jason and his team worked tirelessly to get to the bottom of it and didn't give up on us! He communicated throughout the whole process and was SO helpful and transparent!! Thank you, thank you!!!

Look, I'm going to be brutally honest here. My fiance and I came in on Oct. 4th because she needed…read moresome new brake pads for her Subaru Crosstrek which had 59876 miles on it at the time. She did bring up some other concerns with her car which they did check up on. But then not only were they unable to find the Platinum coverage warranty she had on the car (granted it was a third party warranty yet the other Subaru dealership at 9951 S Orange Blossom Trl, Orlando, FL 32837 was able to easily find it), but they included an attached sheet of other problems her car 'had' that amounted to $7243.22 after including tax. And that didn't include getting her brake pads replaced (they instead wanted to do a brake fluid cost, which not only cost $130 but wouldn't have fixed her need to REPLACE THE WORN OUT BRAKE PADS THAT WE CAME IN FOR ORIGINALLY). The one that really got me though was the $2591.95 charge because the A.C. Evaporator and Condensor were 'leaking' (A.C. was working just fine and this wasn't an issue the other dealership mentioned above addressed). Lastly, we were rushed out the door to be given a rental car without any time to discuss this massive bill between ourselves and with our friends, and thankfully we were able to sit down and call others for fifteen minutes without driving off so we could go back in, end up talking to the other receptionist (guy who helped us, Zachary Marshall, had already clocked out after rushing us out), and Kelly Johnson (the reason this is a 2 star review and not a 1 star) was able to help us cancel the rental car, get my fiance's car back, and pay for the only thing they'd done in the hours we were there, the inspection. They hadn't even flushed the brake fluid like they suggested, so I only had to pay $200. And then she took her car the next week to the dealership mentioned above and we had none of these issues, and now her brakes work like a charm now that they have fresh pads. So to sum it up, we were upcharged unfairly, misdiagnosed on issues by the mechanic, and left high and dry by the original person who helped us check in.

We had a great purchasing experience on a CPO vehicle that was initiated through an inquiry on…read moreline. Our internet sales contact was Mackenzie who was responsive, easy to work with, and provided great service overall. The quality of the CPO vehicle was also better than some of their competitors. Of course when buying an pre-owned vehicle, the condition of the vehicle can vary. This dealership took definitely spent time prepping their CPO products. Their pricing was very transparent, no hidden dealer mark ups for an out the door price quote (which highly recommend for any vehicle purchases). The purchase process took about 45 minutes from beginning to end. Although the sales manager pitched an optional extend warranty, it was more of an educational approach take took about 5 minutes or so. I highly recommend this dealership, particularly Mackenzie!

Be aware that autonation Acura flat out told us they only accept cash or their own financing. They…read morewill NOT accept financing from other banks or credit unions. The advertised price online is only good if you finance through them which the FTC says is ILLEGAL. THeir sales model is like carmax and carvana. They are making their money on financing so go elsewhere. Do not even bother.

I purchased a brand new 2025 Jeep Wrangler on February 12, 2026 from CDJR of Seminole County. At…read morethe time of purchase, the vehicle had visible issues, including multiple bent radiator fins and a scratch underneath the driver-side door frame. Because of these issues, the dealership included two items on a signed "We Owe" form as part of the sales contract: Replace/Fix the radiator with the original factory part due to bent radiator fins Repair the scratch underneath the driver-side door frame These repairs were explicitly written into the contract and were a deciding factor in my agreement to proceed with the purchase. After taking delivery, I followed up multiple times to schedule the agreed repairs. On February 27, 2026, management informed me they would not perform the repairs. I was told the radiator "has nothing to fix" and that the damage is cosmetic -- despite the fact that replacement/repair was clearly documented and signed at the time of sale. A signed "We Owe" document is part of the legally binding purchase agreement. Refusing to honor it after the vehicle is sold raises serious concerns about contract integrity and dealership accountability. I want to be fair and transparent about the staff involved: * Salesperson Wilmer Pena was patient, professional, and helpful throughout the process. I genuinely appreciated working with him. * Unfortunately, my experience with Finance Manager Hairo DeLaCruzPerez was very concerning. He initially presented me with a contract that had a blank "We Owe" page, even though multiple repair items had been discussed. When I pointed it out, I was told to sign first and that it would be filled in later. That is not acceptable contract practice. The interaction was also unprofessional and dismissive. Buying a brand-new vehicle should not involve having to fight to enforce written agreements. I expect dealerships to stand behind what they put in writing. I hope CDJR of Seminole County reconsiders its position and honors the commitments made at the time of sale.

We had New Tires and links changed to lift our 2022 Jeep Grand Wagoneer it has the Quadra lift…read moresystem on it, the front side drivers sensor broke off and needed to be replaced purchased it from Jeep in Daytona for $57 had Ben from High Profile in Daytona put the new one on, apparently you have to program the new lift sensor and has to be done by Jeep/Dodge. I called on the same day they said they could do that day, went in waited the Service tech come out and says we have the sensor on I see you have bigger tires would you like me to adjust the high above factory, I did not ask for this it was offered as I planned to return to High Profile for this, hey it's the Jeep guy says it can do it!! So why not, come back to tell me during the adjustment the front passenger side breaks, I ask why this is happening he says it's from the "Aftermarket Sensors" and states if we put factory parts back he can adjust to 2-3" above factory normal, I pay $385 for this service and new sensor that was broken after he made the adjustments he said he could. Part comes in on Wednesday my wife drops it off only to be to told that they don't feel comfortable working on without factory parts, Schedule for Friday bring factory Parts"links" only to discover they ordered wrong lift sensor!!! We had a recall as well which we don't even know if this was done , so they gave us a car and said it would be here Saturday. Saturday rolls in we receive a text that from the tech that says this: " Ok the new sensor is in. We have it programmed to the highest ride height possible. However it is give an error message because we had to force the programming techincally out of range for the wheels and tires. It does rub slightly after rotating the steering wheel about a turn and a half. So it is drivable, not perfect but it is as far as we can go." She goes to pick it up. The tech says it rubbing badly and it's not safe to drive. They bring it around for pick up as they said it was being washed " it wasn't" The front it almost touching the tires and the rear is barely above, one off the tires has a visible fresh cut in it missing a chunk!! My wife is upset at this point, are you seriously telling us that that car is unsafe to drive and you expect us to leave with, "she has our daughter with her " after she is told it's unsafe to drive? Tyler Kinch a service advisor " claims to be the service manager " comes at her and tells her That they are done with this car to get it out of here, we have Ben from High Profile talk to tech and to this Tyler person, they tell they are going to return everything to stock heights and also remove spacers on wheels so except for tires it will be stock and drivable. I call at one point to speck directly to tech he says it's drivable and that it only rubs when you turn to park and turn wheel - understandable as we put over sized tires on it - so ok!! They park the car and Tyler tells my wife throwing her keys at her you don't have a bill go get your car and leave. They did nothing else to. She is crying driving it home it's making all kinds of sounds. I call today and explain all the above to the Service Manager he calls me back with the tech on the phone again I tell the story, finally ask for his boss. Robert calls back with everyone in the room and the phone on speaker and basically tells us sorry but we are done, I ask for a refund he says we can't do that and then calls back saying "I'll eat the part" hopefully you'll come back and understand the Tyler was having a bad day it happens, tell your wife I'm sorry. We will send you a check. I never asked for the ride height to be adjusted this was offer from the tech who programmed the ride height sensor. That is the only reason I was there on Monday he breaks another, they orders the wrong part, leaving the car worse than it was when I originally brought it in, and Tyler makes my wife cry in front of our daughter and whom ever else was in the building, refuses to pull the car up and treats her like trash.