We bought a 2017 Acura ILX with 36k miles in her. She is a true gem! I finally got around to check the filters and just regular maintenance on her. This is what the cabin air filter looked like. I purchased a 2015 Civic Si coupe a few years ago and it was the same way, not as bad but it was never changed. Seems to me like that should be the first thing changed considering it affects the interior smell of the car. Anyhow, just sharing. Don't get me wrong, their customer service department is impeccable! They are very attentive but not overbearing. I would gladly purchase another car from them after my Civic was totaled in a rear end accident. Honestly, They are the best dealership around. We did most of the paperwork online and over the phone so all we had to do is go, sign, and drive away. They just need to pay more attention to the little things. read more

CarMax - She absolutely LOVES this car. Still finding little "Easter eggs" we never knew it had!! - Used Car Dealers Near Me - Sanford, Florida

BEWARE! Beware of Carmax vehicles on test drives! my wife are two kids and I Were on our way home from dinner and got sideswiped by Mercedes-Benz SUV that happened to be a father and daughter on a test drive she was driving And The father was supposed to be driving he signed the paperwork So Carmax travelers insurance is not covering the damage to my vehicle because she was not supposed to be driving and the drivers insurance GEICO said they are not covering it because the daughter was driving even though we have a police report stating that they were at fault. so now I have to use my own insurance to Cover the $4200 worth of damage just thought I'd give a heads up to watch out for any Carmax vehicles on the road because Carmax won't do nothing to help you if you get hit.. Don't buy this one read more

CarMax - Don't buy this one - Used Car Dealers Near Me - Sanford, Florida

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No haggling over price is definitely a feature of CarMax. Had a great sales guy named Boris. In and out with a beautiful Highlander in about 2 hours. read more

We purchase our 2021 CHR in 2022. We were sold an extended warranty with car max. We were very reluctant due to past warranties never being honored. Welp, 3 months later when I asked to use said warranty we got the run around of why we couldn't. So I went through all avenues to cancel the warranty. Here we are after perfect payments we traded the car in and this location will not honor returning the money for the warranty that we canceled back in 2022. They keep giving me the run around, only respond once week to emails. Give different amounts on what they will return. Then just send checks. They disregard ANYTHING you say or PROVE. They WILL MAKE EXCUSES AND ESSENTIALLY STEAL YOUR WARRANTY MONEY!! I have asked over and over to speak to the GM and get ignored. I will be contacting the news channels. This should no longer be allowed! They also damaged the rim while we were signing the paperwork. Then was supposed to replace it and never did!! THEY RIP YOU OFF read more

They sell you used cars with well known manufacturer issues and then refuse to help. I would go elsewhere .

Scheduled an appointment to bring our truck in for an appraisal at 8:00pm. By 8:30 we were on our way home with a written offer. Very easy and very fast. read more

Been a loyal car customer by buying over 12 cars and referral hundreds of people over 20 years. My biggest compliant is the leadership at this location, uneducated service technicians who can't work on the cars being sold and covered by warranties. They will lie to cover themselves even after admitting they were wrong in the presence of multiple people. Assurants is the new warranty company and they are for lack of better words, garbage! If carmax service techs are able to fix your car just know they are using used generic parts and not manufactured parts for your specific car. I sat for over 8 hours in the service department for them to tell me they couldn't figure out the issue with my car and needed to refer me to the dealership. I am glad my dealership was able to fix my car with original parts. They even found 3 critical repairs that would have caused a fatal crash. When I informed them of this, they stated that's not what the car was brought in for, like really? The service advisors at carmax sanford are really wonderful people, the assurants advisors are a complete waste of air and time, the leadership team at Sanford are only concerned with themselves and not the customers. read more

Sold our 2021 Hyundai Elantra here and was in and out in about an hour and a half. The process was smooth and seamless, I do recommend.

The sales process was longer than they told me it was going to be, but that's par for the course when buying a car. The real incompetence is the back office and getting actual license plates for the car. They said the plates would take a week to arrive, I called after a week, and they said they had just the paperwork in. When I asked why, the woman on the phone said they only file DMV paperwork once a week. They said they would be in early the following week and I asked them to hold the plates for pick up for the second time. I called at the end of the following week (almost 3 weeks after purchase) and they said they had put them in the mail four days ago. They couldn't provide me with the tracking number and told me once they were mailed out there was nothing they could do. Keep up the great work Carmax back office! read more

I went to CarMax @ Sanford Florida today to test drive a Chevy Trailblazer.When I got back I sat back down where the salesman gave me the keys and Terri Happel Another salesperson came up to me and threw me out of her cubicle, she didn't offer to assist me in any way. She was the most rude salesperson I have ever talked to and I had bought a car there about 4 years ago. I don't think I will buy another car here, the funny thing is I actually bought the truck on the phone and got financed and everything. They are asking over $3,000 more than dealer value is supposed to be anyway. They are known to be very high on their prices read more

My father went in for a price for his car to do a trade in. My father was told to go inside while they check the car. NEVER ONCE did someone told my dad that they were going to take a ride in my dad car. After 30 minutes being inside the dealership my dad went back to the car it was filled with smoke and the car caught on fire. Teri Long the general manager was no help. Knowing her employee was left alone with my father car without his consent not once did she show any concern but was just so worry about having the vehicle on the property telling my father he needs to have it remove ASAP.When asking her questions she just kept saying to speak to the insurance company.My father car was destroy under her employee and didn't help my father at all ! The inspector even ask for the footage of the scene and he was told where they park the car there are no cameras. She kept speaking about a travel insurance when I asked if she can tell me what it was her response was she already told my dad, my father knows English but doesn't understand very well when someone is explaining something to him especially under a lot of stress her response to me was she told him everything! It's disgusting how my father was treated during this process like everything was his fault. You should be a shame! read more

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On line shopping is tough Miguel's treatment was oily, evasive and ultimately passed me on . Maya told me there was no recalls on my car which meant that the website didn't post it. She didn't bother to check and problems got kicked down the road until Evelyn ended up dealing with all the issues, in order to close the deal. Waste of days and unknown when my car will be delivered. This isn't the company I bought my car from 10 years ago. Just do your due diligence and d know that you'll still get ripped for about 400-500 bucks. Nonsense charges read more

everything is upfront..... TRANSPARENCY IS OUR MOTTO.... Lies... I went to trade my accident free car in to purchase a new vehicle and found out the car i purchased from car max was in a side swipe and had damage to the front, whole passenger side and rear of vehicle. i personally will never buy a vehicle from Carmax again since this information was not disclosed to me. Absolute joke... read more

The car buying process was fine. The vehicle I purchased was fine. It's the business department that I have been having issues with. They do not give out proper information. One person will tell me this. And the next person will tell me that. Some have been rude. Some have been nice. I'm supposed to be receiving a check. And haven't for over three weeks now. I've been told it takes five business days and I've been told t takes ten. Now I'm being told it'll take about 15. Like which is it. This is getting ridiculous. It's not a huge check or anything. Just give me the correct information and proper process. read more

I was looking to get out of my car I had purchased 6 months prior because my family needed something bigger to work for us. I'd been shopping around for about a week with no luck. I had a deal somewhere else that the car was not what we expected and decided not to move forward with the deal. And other dealers when I decided I wanted move forward with my loan after a "pre approved" amount, there was always a catch. I decided to try CarMax and received an offer for my car and a pre approved amount as well, I received a call from Akliah and after some phone tag we did finally have a conversation. (Our schedules were always opposite) She went over some options with me and answered all my questions and was very patient and helpful. I looked some more on their site and saw a car that they didn't have there but could be sent. She put the car on hold and I went in when I finally had time. She was not there but Avalon helped me. I told him what I was looking for and my budget. I knew already I had negative equity but I had a decent down payment to help with that. I did tell him I was open to other vehicles and he looked through their inventory knowing what I had for features and trim on my current car and found me a beautiful 2016 Acura MDX SH-AWD with the technology and entertainment package. I didn't even see it on the site so I was very happy when he suggested it. He also knew that my husband was a part of the process even though he wasn't there and knew he would love that model as well! He explained to me how everything factors in with the loan process and how it varies with each bank. My down payment required slightly more than what I was planning but we decided to put in that extra amount and get the car! The process was pretty fast. I wasn't expecting to leave that day with a car but I did! And it's pretty comparable to what I had. Just bigger and the AWD like I needed. They transferred my plates right away and once everything was signed, I was on my way. It really was a great experience. I did not feel pressured to commit to anything until I decided I was ready. The only problem was later that evening I realized the A/C was not working. I did contact Avalon and he gave me the # to call to get it checked by service. I have to wait until Monday to get it looked at and my work hours couldn't get me there in time but since it is going to be a hot weekend, they did get me into a loaner vehicle. I'm kind of bummed I don't get to enjoy the new car but they definitely helped me out. Service team was great as well. Casey made sure I was taken care of and got me a loaner similar in size. And with no charge. This is how you take care of customers! I'm not planning on getting anything soon but when I decide to buy again, I will definitely be back!! read more

CarMax - 2016 Acura MDX SH-AWD - Used Car Dealers Near Me - Sanford, Florida

I had a wonderful experience here, I received what was fair for my truck, obviously we never get exactly what we want but i was very shocked and fortunate to receive the amount they gave me. I dealt with Terri who made the whole experience from the get go of just walking in the door completely enjoyable. Within 30 minutes my truck a 2012 F450 had been appraised and an official offer i a few days later cashed in on; in my hand. i am now in the process of purchasing a new vehicle from this dealership. If you need honest values that are fair to the market i suggest stopping in and seeing Terri Happel shes really cool. i do want to mention your values will not be the dream you want but they in my deal were very fair and i mentioned that to the manager who is in charge of my appraisal. Thank you Carmax. read more

We had a horrible experience. When we stepped into Carmax we met with Jason Palacios one of the salesmen with Carmax. I originally chose Carmax so that my wife and I could look for a car for her with as least amount of pressure and stress as possible. In the past I have purchased one car from Carmax and my family has purchased at least six cars from Carmax. While at Carmax we had looked at a few cars before test driving any. We kind of wanted to browse the parking lot to see what we liked. We felt very rushed by Jason. At first we thought maybe he was using his phone to help us find a car easier but this later proved to be not true. After test driving two cars, my wife saw a GMC Arcadia that interested her. Jason opened up the car doors and let us browse. He later told us that this car was already on hold for another client. However there was another GMC Arcadia right next to this vehicle. We were told this was the same exact vehicle however this vehicle did not have a sunroof, leather seats or the seats that were in the previous GMC. However my wife really wanted to test drive the car just to see. At this point her decision was between a Mazda suv and the GMC Arcadia. After test driving the GMC Arcadia we came into the store we saw Jason and told him " We will take the Mazda". He replied " are you sure? The gas mileage is not too good with the Mazda" That's strange for one I thought Carmax did not haggle ? Plus if Jason would have just said ok he would have sold a car! I then stated well if the GMC Arcadia that we first looked at which is on hold was available we would probably buy that one. Jason then says let me see what I can do. He spoke with his manager and then all of the sudden the vehicle was now available. Strange.... He said it was an online glitch or was it the way Carmax now does business like any other dealership? We're sitting at his desk and he says ok so you want to do the GMC? I said well we want to test drive it and we will see. Jason then states " It drives the exact same ". I then said " We would still like to test drive the used car before we make a choice" Jason then says " We have a 30 day return policy". At this point it was obvious that Jason did not want us to test drive the car. I said is test driving the car a problem? Jason then says " This would be your 4th test drive and that's the limit" he then Says " I've been here since 9am and I'm not "tryin" to stay all night". He then proceeds to ask about financing as if to talk us out of the vehicle. However inexperienced Jason did not know that we could buy any car on the lot with our credit store and over 10k in our checking accounts ready to purchase a vehicle. We told Jason we would need to test drive the car before we made a decision. So unprofessional Jason went and got the GMC Arcadia for us to test drive. Keep in mind that if CARMAX had not made an error with their online website then this would only be our 3rd test drive since this is the car we wanted originally. While driving the car my wife was so upset about how we had just been treated. No matter how much we liked the car we felt that we could not be disrespected and forced to buy a car. We buy cars once every 7 to 10 years so we wanted to enjoy the experience. Upon returning the car we asked Jason for our appraisal paperwork for our car and asked to speak to the store manager. We spoke with the manager and explained the situation. The manager said this would be a training experience for Jason and hoped that he would learn from this experience. Again no care. As a business owner myself, I would never have someone like Jason on my team! Why would you want someone who does not want to sell cars? If staying late was such an issue they should have switched salesmen for us. We left feeling surprised and upset. I took my wife to carmax because I trusted Carmax and new that it was a great place to buy a car. I'm happy to say that honesty Jason did us a huge favor! We found that all of Carmax's vehicles were overpriced. We went down the street to the Jeep dealership literally less than a mile and purchased a car! We got a 2021 Jeep Compass with 5k miles for $19k. We did however sell our vehicle to Carmax for an awesome price! We were there earlier in the summer and they had offered half of what they just did. So we really made out. My whole point in writing this review is that Jason did not care about our experience or even selling a car, the manager did not care as well. I have a feeling Carmax won't even care. I have yet to hear from Carmax for a follow up. I told my whole family about our experience. My family has stated that they will also never buy a car from Carmax again. My wife and I for as long as we are buying cars will never go to a Carmax again. We purchased the Jeep at Fields Chrysler Dodge Jeep Ram located at 750 Towne Center Blvd Sanford, FL 32771 United States read more

Walked in to buy a GMC Yukon. Guy told us there was one "at the top of the lot." Did not go with us. The door to the vehicle was not open. Walked back into the dealership and he didn't even speak to us. No test drive offered, nothing. Drove away in the Lexus we bought from this dealership a few years ago, unsatisfied and the dealership sold one less car than they could have (and we would have paid cash). Oh well. On to find a GMC Yukon elsewhere. read more

We had never been to CarMax before and were really intrigued with their way of doing business. And it's really great to be able to test drive various makes of cars, if you're not sure exactly what you want. Vera was very helpful and knowledgeable, and helped us find a car our son wanted. It had to come in from Jacksonville, but it was a free service, and didn't obligate us. Unfortunately, we didn't end up buying the car: our son found the exact car/color he wanted at a different dealer, with more features and a better price. But we would absolutely go here again. read more

Went in today after I got an offer online to buy my car, I was greeted by Annaray, she helped me with the entire process and made it so easy. She was so informative and helpful! I would absolutely recommend selling your car to carmax and if you want it to be an even more pleasant experience ask for Annaray! read more

They made it easy to sell my car during COVID . I bought the car new at a local dealer. Now it has low miles, in great shape they offered to buy it every year when they change my oil. 2012 Lincoln with 36k mikes Car max offered me 500.00 more then my local dealer, which I have bought 5 new vehicles from. Thank you carmax I will sell all of my cars to you. read more

We purchased 2 vehicles from Carmax and both experiences were great, our car and truck have had no issues at all. The process was very easy. No hassle at all. The service was very good. I would definitely consider doing business with them again. read more

I have purchased 5 vehicles from Carmax over years. This location was great for no-pressure browsing, easy check of national inventory, sales associate flexibility, and good customer service. read more

Overall had a pretty good experience here. Finally found a car that I liked and it was priced just right. I was able to set an appointment and get in and out pretty quick. The hold up was my credit union. This is a slightly smaller Carmax lot, but they had lots of options available. I would recommend using Caleb Donaldson for your car needs. read more

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Looking for a car head to carmax you will not be disappointed. Great customer service great sales people. Awesome place you will not be disappointed. If you don't see it there they will get it for you. Great experience read more

One of the best service places I've ever been to. Friendly, fast and HONEST. I brought my car in for a tune up, because the Fiat dealership said it was time, and Sonya at Carmax told me I had special plugs that go 100,000 miles. They could have just done the work and taken my money, but they were honest. You don't find that very much these days. read more

This has been an oncoming review that I forgot to write last year. But the nice thing about CarMax is that unlike the regular dealerships that get on your hopes up on a car that is out of your budget and try to jack up your car payment, CarMax takes a look at your budget before you even get behind the wheel of a car to test it out. My salesperson's name was Terri Happel in box 11. And on August 5th, 2017 and in under three hours we had a car purchased and within my monthly budget. Thank you, Terri, and Terri's manager for your guidance & much-needed assistance in finding my next vehicle. Much-recommended! read more

Great experince with carmax awsome experience with sheldon showed me what i ask for and left me alone to think and walk around check everything out with out me asking not pushy no lies told like my last two reviews of car lots. Total experince of car purchase was awsome and toke from arrival to leaving with a car and financing and plate two hours. Every employye encountered was pleasant and professional read more

I picked out my car and did my financing on line. A few days later I went in and picked up my car. I was in and out in less than 30 mins. Paul and Art were great!!! They could not have made it any easier.....well they could have delivered the car....haha This was my second purchase from CarMax and I am sure there will be more. My only concern so far is the service department. You have to make appointments weeks in advance and if your late you need to reschedule??? Felt like I was at the doctors office :-( read more

Finding a company and employees that follow through with their promises and truly care about service after the sale can be like finding a needle in a hay stack. While I won't say the purchase we made at CarMax was without complication, what I will say without hesitation is; they were honest, consistent in their efforts to do the right thing and maintained the highest level of integrity. Without going into tremendous detail, our sale had more than one unforeseen situation that was ongoing for over a month and at every turn, Teri, the manager was available, responsive, and worked to provide us the highest level of service you could ever ask for in any company. She went out of her way to ensure the situation reached an outcome that not only met, but surpassed what we believed possible. In today's world, that is OUTSTANDING! They are truly a golden standard company. read more

Not happy with my experience. This dealership has a lot of good reviews, and the place is nice and clean. To be fair I may have just gotten a poor salesmen. Alas one bad experience reflects on the entire company. I arranged for financing in advance, sent in everything they requested. Confirmed multiple times that everything was ready. I had the cash down payment in hand. I was very clear I did not have time to waste, so it was to be test drive the car, fill out the paperwork and be done. The salesman wanted yet another copy of my pay stub. I had already sent in electronic copies. Note as I use direct deposit, I do not have a standard paper stub, but a print out from our intranet site. I had also included my W2 from 2018. I was informed by my salesman that my pay stub was not acceptable, it would have to be in the form of a PDF, which is not a directly available option from the intranet site. I could have printed a copy, scanned it and then saved it as such, but that seemed rather pointless. I even told him he could confirm my employment and salary by contacting H.R. but frankly I got the feeling he could care less about making the sale. In the end I just left in disgust. I contacted Carmax Corporate about the incident and the sales persons attitude and they do seem concerned. As far as doing business with Carmax, on my part, I won't be doing so. At 63 I am too old to accept being disrespected, and my money will spend just as well elsewhere. read more

went here July 2012 and did a Trade In and bought a new car. I dealt with Terry who was very professional and handled my transaction very efficiently. We did everything over the phone since I already knew the car I was getting. Once everything was approved all I had to do is drive there and everything else was downhill. Will recommend this location to anyone. read more

Offered me way below KBB trade in value for my car. Also did not have as good a selection as I expected, and was not offered assistance in browsing the cars on the lot. No matter cause I wouldn't want to trade in my car for so far below fair value anyway. read more

No one answers the 407 302 8989 phone number for the Carmax in Sanford, Florida. I had general questions that I needed answered and, after a dozen or more attempts over the last three days, I have given up. I will instead go somewhere else. read more

We had bought our 2 old cars in 2006 and 2007 from Carmax in Orlando by the airport location. After 9-10 years driving the PT Cruiser and Town and Country, we knew we needed new vehicles. So off to Carmax, this time we went to Sanford because it's closer to where we live. This location is clean, with welcoming staff. We initially purchased the first car in August and purchased our second car yesterday. We would have bought the second car a few weeks earlier but there was only 1 Honda CRV available in this location. So we decided to go to other dealerships. After our horrible experience at Holler Honda we went back to Carmax again and started looking for another vehicle. We are fortunate to have Dane as our salesman. He helped us find the Honda model that we wanted and arranged the transfer of the vehicle from Naples promptly. He is very professional,knowledgeable and we didn't feel pressured with both our transactions! He listens to our concerns, and took ample time in showing us the cars, their functionality, and explained thoroughly the paperwork. The whole process was a breeze, unstressful and left the dealership with sheer satisfaction and reassurance knowing that we will enjoy both cars in a number of years. The sincere kindness, honesty and respect that we always experience at Carmax are some of the reasons we keep on returning. Thanks Carmax and Dane! read more

My car was sold out from under me after making a down payment and management said there was nothing they could do about it. Don't bother wasting your time here. read more

I was dreading going to look for a new car! I had planned on spending weeks looking at different dealerships and having a dealer breathing down my neck and prodding me towards a car I would never ever have chosen at a price I would have to sell my soul (and my families ) to own. And regretting my purchase every day of the 6 year loan I had signed for. And then...I went to CARMAX. What a find! Im so glad I went to CARMAX! The salesperson, Kim Mack, was superb! She showed me cars that I wanted to see at a price I could afford. She walked me through every step of the process, from choosing my car, the test drive, the appraisal on my old car, the financing and even guiding me out of the property when I was done. In less than 3 hours I had chosen my new car, sold my old car, had my plates transferred to my new car, had the financing done and I was on my way home in a newer vehicle! All this and...NO PRESSURE!...Fantastic experience! And a big thank you to Travis Lindquist for the great customer service with the financial aspect of my purchase! CarMax is THE place to go when you are looking for a newer vehicle! Thank you! read more

It was a great experience in general with CarMax. From the initial purchased of the vehicle to service support very customer friendly and very professional staff. Highly recommended to everyone that is a looking for a old fashion way dealer. I give 5Star and 100% approval read more

I recently purchased a vehicle from the CarMax dealership in Sanford. I will say, the entire process was quick and seamless. I found the vehicle online, once I completed the online application, I was contacted by Johnny from the Airport dealership. He assisted me with the verification process, prepared the loan information and per my request had the car transported to the Sanford dealership, which was closer to my job. However, Gail at the Sanford store landed the plane, assisting with finalizing my paperwork. But the absolute best part was the "presentation" of my new Kia Sorrento, complete with a large yellow bow on the hood - yay! I loved my experience with CarMax, I'm a customer for life :) read more

We purchased a 2018 Jeep Cherokee on Friday and couldn't be more thrilled with the process or our new car. Our sales guy was Mike Wilson and we loved him. The process was so easy and smooth we walked in and out with a new car! We bought our last car from them as well and we will continue to keep coming back! Thank you for making the process bearable. read more