DO NOT WASTE YOUR TIME AND MONEY WITH THIS COMPANY.
Firstly, our food which was promised to be delivered in half an hour maximum, arrived an hour and a half late. Half an hour into the delay we called the business to find out where our food was. I understand sometimes there are mistakes and if they had accepted the mistake was on their behalf, we would not have complained and taken the matter further. However, the woman we spoke to over the phone claimed it was our fault as they had tried to call us with no success and therefore we had given them the wrong number. This simply was not true as we checked the number they had was correct, and we had no missed calls. After initially trying to tell us they would not deliver and we would have to collect the food, eventually they agreed to deliver though would not answer us when we asked how long it would be. After a further half an hour we called again to ask where our food was and formally complain. We also asked to have a discount as it was simply unacceptable to deliver our food so late, and for the poor customer service we received with the previous phone call. The lady we spoke to this time was pleasant enough and told us if we wanted a discount, we would have to speak to the driver who would then decide. Fair enough. When our food eventually arrived the woman delivering again was polite and apologised for the wait, and agreed to lower our charge from £70 to £60. Finally we thought we had resolved the situation, and could actually eat the food we wanted two hours ago. Unfortunately not. We discovered the garlic bread which came as part of meal deal number 3 was missing. What really made the whole experience completely horrendous was the attitude of the manager. Though we explained our agreement with the driver, he accused us of short changing, refused to deliver the garlic bread and hung up. Completely unprofessional and unacceptable. Though we tried calling back, the manager left us with "don't order from here again my love" - which we felt was unnecessary and derogatory. We will never order from here again, and will be sure to pass the message along to other potential customers. read more