When I moved to Cape Coral about 5 years ago, I did a systematic trial of 15 to 20 manicure/pedicure salons from about the SE point of the Cape to a bit north of the Midpoint Bridge (roughly along Del Prado). I guess you can tell that I'm a scientist, in background - lol! Top Nails was DEFINITELY the best manicure (gel) and pedicure - no question!! - back then, and they still continue to amaze me and delight me with relaxation and an awesome experience every several weeks I'm there :-))!! About 1 1/2 yr ago a friend told me she really liked her manicurist and "dared" me to try her, so I did. Not even close!!! Why is Top Nails so AWESOME??!! 1) Training -Family-owned, supervised and every staff member is meticulously trained to deliver the same perfect mani and pedi experience EVERY time; 2) Products - they use superior quality products vs any other shop I've ever seen, including my super expensive hair/beauty salon in Coral Gables (Miami) that I go back to every 5 weeks to have my hair cut & styled, colored, and conditioned at (that costs well over twice as much for mani/pedi); 3) Service - Customer is KING! - they understand and deliver Customer Service better than any retail store I've ever seen, and I've been part of sr management with some highly respected corporations and studied a number of Harvard Business School case studies on customer service. Since they accept Walk-In's as well as have appointments, there are times when customers are waiting. However, they NEVER, EVER compromise the quality or length of time of a current customer's mani or pedi to accommodate the waiting customers. Every pedi has a long massage, hot towel wrap, and hot stone massage as well, while the customer is enjoying their wonderful massaging throne chairs! The pedi basin has a liner that is individual / disposable for each new customer. Similarly for the manicure, a wonderful relaxing hand and arm massage with the gel mani with a million color choices. I feel like $25/$25 is an incredible treat for myself! In almost 6 years of manis/pedis from Top Nails, I have NEVER ONCE gotten even the slightest chip or crack of the nail color -- and I constantly work with my hands outside, with tools and boxes. Defies logic!
Every staff member is great. I love Nicole - she is a wonderful person, professional, experienced, chooses great colors when I can't decide - LOL!!! - I wholeheartedly recommend her. But I've had others and they are all wonderful.
I would never go elsewhere. In fact, I've moved to Ft Myers and wouldn't think of not going back to Top Nails!
If you haven't tried them, YOU OWE IT TO YOURSELF to give them a try!!! :-) read more