Got a massage a facial on a random Thursday because I was dying for relaxation…read more My facial was AMAZING. No post breakout, I was very relaxed and fell asleep, I also appreciated the pricing as an esthetician myself, It's nice not being over charged. My massage was good but I wish the bed had a warmer, I was a little cold. I'll def be back!

Kristi is out of this world good at what she does. Love their specials…read more This was the first facial where I truly felt like my skin issues were addressed and I left looking like a renewed person. She took out all the bumps, and found all the knots in my muscles. I felt like I was family with the care she put in. A hidden gem. Almost cried after seeing how good my skin looked post facial.

I had one of those rare unusual experiences here. In short, not good experience with my stylist but…read morea very good customer service experience from the management and everyone else whom I encountered with. Long story! I may not return to my stylist however out of respect I wouldn't disclose my stylist name. I went in there for a consult with my frizzy hair and also wanted to do root touch up. I have had highlights from before. During my consultation, I was suggested by my stylist to do a hair keratin treatment. And she/he dint really talk about the root touch up, which was fine to me too. On my hair service day, when my root touch up was about to start, she/he asked me if I want to keep my highlights. I said yah, would like to keep my highlights. She/he also said that since some of my grey roots were longer more than about an inch, I'd be charged for a single process color $95 instead of root touch up $75. I gave my okay to that. Then work got started and all of my services were completed. Next day, I noticed several grey hairs still. I called up with my concern on the following business day. I was asked to come in so that my stylist can have a look. I went in there greeted my stylist asked how are you doing. She/he responded in a rude tone. Then after I addressed my concern, she/he went on raising her/his voice incrementally blaming me that I wanted to keep my highlights and that my greys were too long. I have to mention that I had been calm all throughout. For me it was not a big deal, it was just a minor error, which can be corrected easily. I dint go there to complain or scream at anyone, just wanted to see if that can be corrected. She/he made a huge deal out of it. She/he made me feel like it was my mistake that I had a complicated hair service request. Well, I'd say any professional's potential is tested on how one copes to new challenges. However, shout out to Teresa at customer service for the way she handled the situation. She was there to witness. She said that she'd let her manage know and gave me a form to fill up. Meanwhile, my stylist stormed out of the salon. Teresa was so empathetic! She dint assure me anything just said that she'd follow up with her manager. But, had been so compassionate throughout. It was a challenging situation for her too. She reacted so well at the situation, without taking anyones side. To me, unlike my stylist, she really thrived at her challenge! Following day, I got a call from their manager and she was really very nice as well! She set me up an appointment with another stylist to see what they can do. My second stylist tried to fix it as much as she could, which is all I wanted. Too much of unnecessary drama by my stylist. It'd have been solved right there, all she/he needed to do was tell me how you can help and if not explain to me what repercussions it may have to my hair. For the whole trauma that I had to go through, I'd have given a 1 star. However, for everyone else and everything else at this place I'd have to give a 4 star.

Zena Salon-everyone there is customer service oriented, professional but friendly too!…read moreThe salon is located in an upbeat neighborhood, close to shopping and restaurants. The decor is aesthetically pleasing with functionality and good lighting. Also, last but not least, the salon is impeccably clean and neat good background sounds playing too! U should check it out!

Ashley has been doing my hair for years!!! She is amazing. Very punctual and reliable as are all…read morethe ladies here. Check them out for all your hair and skin needs!!

Bought a groupon for this place by accident and after it expired I contacted the owner who was very…read moreaccommodating. I ended up going to visit a few weeks ago for an European facial and a Swedish massage with Katy and it was amazing!! The location is a cute house type establishment and inside there is a salon, massages, and facials going in all at the same time! Katy gave me the absolute BEST massage and after feeling tense alllll throughout my body, she got all the kinks out. She was VERY knowledgeable about the different muscles and gave me a great massage and great information about how to avoid sports injury. She also did a nice facial with great smelling products that were gentle on my skin. If you live in the area or even if you dont, take the trip because it is extremely worth it!

Amazing massage! Amy did wonderful on my back and especially my feet. My feet were hurting like…read morenuts before I came in and she rubbed the pain away. She was very kind and checked on me the entire time to make sure I was comfortable. I will be back!

Found this place on a whim and had never been here before -- so happy we did! Even though they were…read morevery busy, they were kind enough to take us as walk-ins, which we truly appreciated. We got a combination massage and it was INCREDIBLE. Fei Fei and Mei were AMAZING -- professional, attentive, and so skilled. We walked out feeling completely relaxed, refreshed, and recharged. Such a fantastic first experience. We will 100% be coming back!

What a gem! I've had a couple of different services here. I was really pleased with the Cryo…read moreFacelift. And plan on purchasing another package again soon. (Note for first-timers: the Cryo Facelift is strictly the treatment and not a 'facial'). I did try the Anti-Aging Facial, but was a bit underwhelmed. Too much time just laying on the table waiting for a mask to dry when I could've been receiving a hand massage, scalp, massage, etc. Not nearly enough facial and neck massage. The facility is bright, modern, and clean. The staff is very friendly. They offer some well priced introductory offers. One thing I really appreciate, is that they do not push retail products on you after your service. I'm looking forward to the 4-day Fat Flush!

Highly recommend to anyone who is looking to lose weight and inches on you waist, this is the…read moreplace, very friendly people and they make you feel comfortable and welcome

A very beautiful shop with lots of charm and ambiance. The owner is always welcoming and I love…read moretheir product selection. I found this shop while searching for some sea moss. I highly recommend Viva Massage for all your balance and health related needs .

Went here the other day due to severe back and neck pain. Martha was so patient with me while I…read moreexplained everything. She took her time asking questions about my pain which I thought was very professional. The atmosphere was very relaxing she had spa music playing in the background. Very clean. The massage was amazing. I felt so relaxed when she finished. The pain was also completely gone. I found my new massage therapist. I go once a week to see Martha and I feel great. I highly recommend this place.

I went here with a friend for a couples massage during a midweek spa visit, thinking it would be a…read morerelaxing experience since it was not very busy. I had actually been here a few years ago and remembered it being decent, which is why I suggested it. Unfortunately, this visit was one of the worst massage experiences I have ever had. Before the appointment, we both clearly noted that we wanted strong pressure and listed the areas that needed attention. I specifically mentioned knots in my back and neck, and my friend noted pain and tension in her shoulders and upper back. Despite that, there was almost no pressure during either of our massages. I even asked during the session for more pressure, but I was ignored. The entire experience was uncomfortable. During the hot compress and hot stone portion, one of the therapists kept placing the hot stones directly on the massage bed near me. Because of that, I kept accidentally touching them during the massage, and they were hot enough to burn me. More than once I reacted because it hurt. My friend even asked me if I was okay because she could hear me reacting. At first she thought maybe it was from too much pressure, but I told her it was actually because the hot stones kept burning me where they had been left on the bed. The therapist was aware this was happening and still did not move them or put them somewhere safer. That was not only uncomfortable, it felt careless and unsafe. When it came time for the actual massage, very little oil was used, to the point that it felt rough and uncomfortable on the skin. I asked for more oil more than once and again was ignored. Since it was supposed to be a quiet and relaxing environment, I did not want to make a scene, and I assumed maybe my friend was having a better experience, so I tried to get through it. Afterward, my friend immediately said she also had a bad experience. She mentioned that she usually relaxes enough to fall asleep during massages, but this time she could not because it was so uncomfortable. She also said she barely felt like she received a real massage and that her problem areas were not addressed at all. We both had very specific tension points, and neither of us felt that those areas were worked on in any meaningful way. What made the situation worse was how it was handled at the front desk and by the manager. When I politely explained that neither of us had a good experience, the first response I got was asking whether I was paying for both services together or separately. There was no acknowledgment of the complaint itself. When I asked if there was a manager or owner I could speak with, one of the front desk staff walked away without explaining what was happening, while the other just continued processing payment. When the manager finally came out, her response was dismissive and defensive. Instead of listening, she basically implied that even though I requested strong pressure, the therapist may not have been able to provide it because of my body size and because the therapist was smaller. That was inappropriate and unprofessional. If that was truly the issue, it should have been communicated beforehand instead of giving me a poor service and then explaining it away afterward. I also specifically mentioned the issue with the hot stones burning me and being left on the bed, and that concern was completely ignored as well. That was one of the most upsetting parts of the experience because it was a legitimate safety issue, not just a matter of preference. I also got the impression that the therapists were inexperienced. The manager's attitude only made things worse. She kept focusing on the payment and mentioned that she could have given 10% off, as though that addressed the actual problem. I was never refusing to pay. I simply wanted the business to acknowledge that the service was poor and handle the complaint professionally. Even the refund and recharge process for the discount turned into an awkward and unnecessary ordeal. On top of that, the manager suggested bringing the therapist out to question things directly, which felt confrontational and uncomfortable, especially since we were calm and respectful the entire time. Overall, the massage itself was poor, but the customer service afterward was what really guaranteed I will not return. There are too many good massage places in Houston to spend money somewhere that provides such an uncomfortable experience and then responds with attitude instead of accountability. I would not recommend this place.

I heard from a colleague this was one of the best Thai massage places in the Houston area so I had…read moreto try it. They were a long way from my house, but ended up being well worth it. As other yelpers indicate, you are greeted with tea on your way in and I chose a mimosa on the way out. Then, they give you slippers to walk from the lobby to your room. Mine were way too large and kept coming off down the hallway. The massage I chose lasted 1 hour and the best part of course was when they walk on you since they get a little deeper that way. It's just a completely different feeling than a masseuse using their hands. Overall, customer service was excellent throughout the entire visit from all employees. The interior appeared to be fairly clean as well, as this is a legit massage place.

Sarah is phenomenal! I booked the special for Wednesday 105min massage with the price of 90min…read moremassage. We also incorporated Reiki into my session, it was my first time. She worked hard to get rid of all my knots and I could feel the lymph was being drained. I felt reborn after the session. Highly recommend and would definitely come back!

This was my 'first' time booking a massage for myself. My experience was pleasant, and relaxing. I…read morementioned to Sarah about my problem with upper back/neck pain. I've suffered from back pain for years! She was very patient, and gentle. She really focused on the areas that I mentioned. I had a therapeutic/Swedish full body massage . The room is so intentional, calm, clean, and very serene. I didn't notice how tense I was until Sarah started to work on me. I felt amazing afterwards! I will be booking with Sarah for my future massage appointments.

Loved my experience with Dana. She's excellent. Booked another appointment for Feb 22nd. I just…read moredon't want to get sucked into the membership stuff because that never ends well if you want to terminate eventually and all but man she was good. I don't like pressure at all and wanted relaxation only and that's exactly what I got!

Love coming here! Ive had a few massages here with different therapists and always leave feeling so…read moremuch better. My favorite time to come is in the morning, before I do anything else and can feel relaxed and chill the rest of the day. And of course, I gotta do the 90 min sessions whenever possible so I actually feel like I wound down. I definitely want to try the CBD treatment next time, and hey if someone wants to get me a gift card here for Christmas, I'm not complaining!

I loved everything! The haircut was seamless and quick. The stylist I got Haley was the best! She…read morewas so nice and friendly, I loved how I gave her my opinion and she told me what is best for my hair! Every girl in that salon was the absolute nicest ever. Definitely will be coming back for my hair again and I know they do everything but nails! Would 100% recommend and they are affordable l!

Sami came to us to do hair & makeup for my daughter's wedding. She was fantastic! I'm particular…read moreabout my hair but she was able to suggest adjustments to my normal style & make me look even better. My daughter's makeup looked fresh & beautiful & lasted the whole day of festivities! Sami, thank you for your expertise!