Servicing members of the military and their family's, Navy Federal Credit Union has physical…read morebranches in most major US cities that is close to a military base or a large retiree population. My brother has been a member since he joined the USMC, and as a retiree, uses them for most of his banking needs. With two branches in Miami, we went to the closest one to the Port of Miami. I'm a member too (through him), so I did some banking while we were there. A lot of the transactions can get complicated, so the wait can be a bit long. There is a greeter who asks how they could help...any personal banker needs is directed to sit down while waiting for one of five bankers to get free. Things that can be done with a teller, is directed to a single line with 2 tellers. Once I got to front, it didn't take very long, and the teller was very pleasant, apologizing for the wait. I was done quick, with my brother taking a bit longer. He later told me, it had been a pleasant exchange.

Customer Service experience was exceptional. Not only was I welcomed with opening the door with a…read morewarm greeting. I was escorted to the correct lane to complete my transaction. Two tellers were available to assist the customers with money transactions, not to mention they were very quick. I've read reviews from other branches and I must admit.. I was pretty disappointed.. None of that here though. What more can a girl ask for stellar service and no wait.This is a great value pack bundle.

Eager and willing to help. Very responsive. Customer focused. I had a top notch experience with the…read moreentire team. But I have to give a shout out to Jonny. Continue being excellent.

They promised they would have my mortgage closed in 45 days…read more they did not They sold me a bill of goods I'm pretty sure they worked very hard but they could not close the deal with the lender my credit was excellent I kept all the paperwork submitted They couldn't close past the promised date and cost me $800 in extra fees with the seller and if I wasn't fortunate enough to pay for the home in cash I would've lost my ernest deposit, and the home The bottom line is they let me down and could not deliver what they said they could You did not have my docs ready in time and you missed the deadline

I've been a member of this bank since it was at the previous location on the corner of Biscayne and…read more123rd and even before that when it was Total Bank. The customer service of City National Bank, and specifically this location and specifically the bank manager Karen Kissel is top notch. The only reason I have stuck with this bank for over 30 years is the customer service and specially the service given by Karen to me and my family. She has gone above and beyond time and time again and as long as she is employed with this bank then I will remain with this bank.

CNB did not support me when obvious fraud was committed on my business debit card. The card had…read moreNEVER been used by me but CNB still stuck me with the fraud charges. It used to be a great customer service bank but now, having been purchased, CNB is just like the other big banks: squeeze customers for every penny, don't stand behind them, no direct phone number. When I asked the branch manager how I'm supposed to reach someone in an emergency she says it takes too much time to talk to customers but she gave me her card...

Great. Luis Castro is excellent n Christian n the girls Loretta n Myrtle n Justine so helpful n…read morekind. Mr Israel is doing great job n terrific service. My favorite bank in world. Thanks.

For many years my mother who lives in NYC has been banking with Popular Bank and her experience has…read morebeen great. Therefore, and also for their competitive CD rates, my partner and I decide to move our savings to this bank. We are very pleased with the service received by Mr. Christian Aubert and Ms. Loretta Martin, their efficiency and professionalism made our banking experience smooth and enjoyable. We believe that recognizing outstanding customer service is in order, and we wanted to thank you for the positive impact both of you had on our experience.

Mateo served as my buyer's agent & broker. I reached out to him electronically based on other's…read moreonline reviews, and he was quick to respond and offer assistance. After viewing a few properties, we put in an offer which was accepted. I found Mateo to be very responsive to text messages, emails, and phone calls, answering any questions I had throughout the process. He clearly communicated and explained everything having to do with my condo purchase so I wasn't left "in the dark" about anything having to do with the purchase. I'd recommend Mateo to anyone looking for a local Realtor and/or broker.

From the owner: We provide traditional mortgages to purchase or refinance your property in Florida, but we are also…read morespecialists in complicated loans, such as condo financing, self-employed borrowers, foreign nationals, stated income loans for investors, first time homebuyers and all types of up and coming mortgage financing available. Government loans such as FHA and VA, and reverse mortgages are amongst the services we offer.

Long wait only 2 cashiers more than 20 in line 40 minutes…read moreto be attended Always happens the same

Employees here don't know anything about customer service, went to get some change for my business…read moreand business lane was closed. I approached the lady at the customer service stand to help me get the change I need since the lane was closed ( i asked because other branches had help me getting the change) she did care any less, told me that there's nothing she can do to help me and send me back to the end of the line with around 30 people and on top of that was said with bad attitude. Now while I was in line, a guy in a wheelchair and a pregnant woman was send to make a line mind you line was longer than when I got there. To the cherry on top; when there were only two people left ahead of me, a guy went straight to the closed business lane and was called even so the line was closed. ( I had already been in line for 1 hr and 20 mins) At the end is our fault to keep doing business with this bank that they dont respect people nor your time. ‍