Servicing members of the military and their family's, Navy Federal Credit Union has physical…read morebranches in most major US cities that is close to a military base or a large retiree population. My brother has been a member since he joined the USMC, and as a retiree, uses them for most of his banking needs. With two branches in Miami, we went to the closest one to the Port of Miami. I'm a member too (through him), so I did some banking while we were there. A lot of the transactions can get complicated, so the wait can be a bit long. There is a greeter who asks how they could help...any personal banker needs is directed to sit down while waiting for one of five bankers to get free. Things that can be done with a teller, is directed to a single line with 2 tellers. Once I got to front, it didn't take very long, and the teller was very pleasant, apologizing for the wait. I was done quick, with my brother taking a bit longer. He later told me, it had been a pleasant exchange.

Customer Service experience was exceptional. Not only was I welcomed with opening the door with a…read morewarm greeting. I was escorted to the correct lane to complete my transaction. Two tellers were available to assist the customers with money transactions, not to mention they were very quick. I've read reviews from other branches and I must admit.. I was pretty disappointed.. None of that here though. What more can a girl ask for stellar service and no wait.This is a great value pack bundle.

Eager and willing to help. Very responsive. Customer focused. I had a top notch experience with the…read moreentire team. But I have to give a shout out to Jonny. Continue being excellent.

I would like to do an update to my previous review. I contacted Rate Leaf in a very difficult time…read more(at the beginning of the COVID) and the loan didn't go through. On August 2022 I contacted again to Christian Mourra for a loan to purchase a new home and this time he was so professional, friendly and helpful. Everything went perfect and he deserve that I update this review. I'm totally recommend them. Thank you Christian!

CNB did not support me when obvious fraud was committed on my business debit card. The card had…read moreNEVER been used by me but CNB still stuck me with the fraud charges. It used to be a great customer service bank but now, having been purchased, CNB is just like the other big banks: squeeze customers for every penny, don't stand behind them, no direct phone number. When I asked the branch manager how I'm supposed to reach someone in an emergency she says it takes too much time to talk to customers but she gave me her card...

Went to cash a check issued to me from a company that issued it to me with my name and address…read moreprinted on it they asked for a second form of ID then a third form of ID kept me about 20 minutes in the drive through then I get a text from the person who wrote the check asking if I tried to cash it. Yes I'm at the bank where there holding my license health insurance card and 2 credit cards. Customer service makes u feel like a criminal. I would never bank your gonna ask me why I don't deposit it at my bank none of your business cash the check issued from your bank.

For many years my mother who lives in NYC has been banking with Popular Bank and her experience has…read morebeen great. Therefore, and also for their competitive CD rates, my partner and I decide to move our savings to this bank. We are very pleased with the service received by Mr. Christian Aubert and Ms. Loretta Martin, their efficiency and professionalism made our banking experience smooth and enjoyable. We believe that recognizing outstanding customer service is in order, and we wanted to thank you for the positive impact both of you had on our experience.

Popular Bank has rude account advisors. The initial woman that opened my account did not properly…read morecomplete my children's social security numbers which would void the whole idea of payable on death. She also kept telling me she "was not my maid" I do not have a maid, however IF the website worked I would not have been in the bank, I could have used "external transfers"Their Website is UNRELIABLE and impossible to transfer funds. Recently when Interest rates dropped, my regular account exec told me to look around for a better interest rate. After searching and coming up with several better rates, I returned to Popular Bank to withdraw my funds. The Mgr then did not want to loose me as a customer and gave me a better rate. Website is not reliable . Now with the virus when Popular is not working I must stop at 2 banks.

Mateo served as my buyer's agent & broker. I reached out to him electronically based on other's…read moreonline reviews, and he was quick to respond and offer assistance. After viewing a few properties, we put in an offer which was accepted. I found Mateo to be very responsive to text messages, emails, and phone calls, answering any questions I had throughout the process. He clearly communicated and explained everything having to do with my condo purchase so I wasn't left "in the dark" about anything having to do with the purchase. I'd recommend Mateo to anyone looking for a local Realtor and/or broker.

From the owner: We provide traditional mortgages to purchase or refinance your property in Florida, but we are also…read morespecialists in complicated loans, such as condo financing, self-employed borrowers, foreign nationals, stated income loans for investors, first time homebuyers and all types of up and coming mortgage financing available. Government loans such as FHA and VA, and reverse mortgages are amongst the services we offer.

Long wait only 2 cashiers more than 20 in line 40 minutes…read moreto be attended Always happens the same

Employees here don't know anything about customer service, went to get some change for my business…read moreand business lane was closed. I approached the lady at the customer service stand to help me get the change I need since the lane was closed ( i asked because other branches had help me getting the change) she did care any less, told me that there's nothing she can do to help me and send me back to the end of the line with around 30 people and on top of that was said with bad attitude. Now while I was in line, a guy in a wheelchair and a pregnant woman was send to make a line mind you line was longer than when I got there. To the cherry on top; when there were only two people left ahead of me, a guy went straight to the closed business lane and was called even so the line was closed. ( I had already been in line for 1 hr and 20 mins) At the end is our fault to keep doing business with this bank that they dont respect people nor your time. ‍