Clara is a real professional and a subject matter expert. When my husband and I opened our account,…read morewe had a fantastic experience with her. She made us feel at ease at the branch. Furthermore, we appreciate her keeping us informed on the progress of our applications for additional services. It was a relief not to have to call for information and instead to be called with an update. It speaks volumes about her character and her incredible qualities. We feel confident in our decision to bank with this financial organization based on our experience with Clara.

I've been a loyal customer of this bank for years and usually have great experiences--but today was…read morea different story. I went in to make a cash deposit, and Maria was the teller assigned to help me. Instead of doing her job, she stood there repeatedly complaining that her machine couldn't count the money. She kept looking at me like I was supposed to count it for her--seriously? She was rude, lazy, and clearly had no idea what she was doing. If she had spent less time whining and more time actually working, the deposit would've been done in minutes. It's shocking that someone so unprofessional and incompetent got hired in the first place. How does someone who doesn't want to count money get a job at a bank? She should be fired--plain and simple. I love my bank, but if this is the quality of staff being put on the front lines, I'm strongly considering moving my accounts elsewhere. Get it together.

Yaneli zaldivar personal banking officer was very helpful and help me through the process of…read moreopening a savings account . She very kind and made sure I understand all the guile lines. Five star for the rest of the ladies there too

Best branch in town and hands down best teller Gloria Cordoba and illemes super nice!!read more

If you're like me, the number one thing you value most is customer service. Whether you're…read moreinterested in wealth services or loans, Coconut Grove bank has an excellent team ready to satisfy every need. Melissa Cardoza, is always extremely helpful, efficient, is always ready to answer any and all of my questions, and never fails to get back to me in a very timely fashion. This bank definitely deserves 5 stars!

This bank was a good bank with some great service. Now, they seem to be having management problems…read moredelegating service in the Covid-19 era. I may have to move my service to a more convenient bank. Very sad they have slid down to a standard bank without all the benefits. Two issues where no one was working the drive-thru's during the normal business day before 4pm. One issue waiting to change my password on the phone with a 30 minute hold time. After 30 mins, a voice said, "can you please continue to hold?" ...... 10 mins later, I had to hang up.

Corrine was friendly and knowledgable, and best of all she saved me money. The whole process went…read moresmoothly.

I can't say enough good things about my experience with this State Farm agency. Dylan Conde has…read morebeen so friendly, helpful, and professional in getting my policies together and is great with follow up. Highly recommend!

Personal service, good CD rates, nice app. They are there ready to serve when needed.read more

Terrible customer service on multiple calls made to this location. Ana was particularly rude with…read moreme.

Eager and willing to help. Very responsive. Customer focused. I had a top notch experience with the…read moreentire team. But I have to give a shout out to Jonny. Continue being excellent.

They promised they would have my mortgage closed in 45 days…read more they did not They sold me a bill of goods I'm pretty sure they worked very hard but they could not close the deal with the lender my credit was excellent I kept all the paperwork submitted They couldn't close past the promised date and cost me $800 in extra fees with the seller and if I wasn't fortunate enough to pay for the home in cash I would've lost my ernest deposit, and the home The bottom line is they let me down and could not deliver what they said they could You did not have my docs ready in time and you missed the deadline

I spoke with Jason after requesting a quote online. It was…read morequick and painless and he tries to make sure you get all the discounts you deserve.

Excellent service. The associate I spoke with (Costas) was very polite, helpful, knowledgeable. He…read moreanswered all of my questions and advised me well. The process was quick and easy.

Had a great experience when I called for State Farm to come help with a flat tire. They were at my…read morehome in less than 30 minutes.