Great service!! That's it plain and simple. Called D up and he responded in a couple days like his…read morevoice message said. Came out to the house at the exact scheduled time! I needed a tune up & deck leveling. D has done the best job I've ever had done since buying the mower 5 years ago! If you don't use this guy you're missing out

We have purchased our equiptment here and have had excellent sales and service from these guys!…read moreHighly recommend!

I thought it would be easy to go to a Stihl dealer and purchase an 18" chain for a two year old…read moreStihl MS261C chainsaw that I bought at this very place two years ago. Boy was I wrong! They sold me the wrong chain 3 times. When I went back the third time the clerk was very rude and said that if I gave him the three numbers off the bar I would have gotten the right chain the first time. The last I time returned to the store I brought an old chain with me and found that the one they gave me was also the wrong size. I went back in the store and the clerk told me "next time bring the saw in and I'll put the chain on for you, hell, I'll even start it for you!" Unbelievably rude!! Not even an apology. I doubt that they are even capable of mounting a chain. I will never set foot in that place again.

Brought my Cub Cadet Tank in for routine service at the recommendation of a friend. Took a little…read morelonger to get the machine back than originally anticipated due to availability of parts, but they called that it was ready and I picked it up... KUDOS to RJ's... the machine has never run this good, even when it was brand new! Definitely be returning!

Not a positive experience, we dropped off a tractor there to have the belt replaced. They charge…read more$100 fee to look at it, which nowadays is normal. But then they came back with a price of 550 because they said that they also replaced the pulley and we just found out there's nothing wrong with them. They also claim to be fast, but it took over a week to get them to look at it. Finally, the woman at the counter was nice. However, her husband was extremely rude. I think it's because we didn't go with them to do the work. Maybe he was having a bad day, but I would never choose to do business with someone who is that negative to customers. This is coming from someone who did 25 years customer service in retail.

Excellent service, fixed my riding mower. Good turn around…read moretime and awesome rates. Highly recommended.

Everything was exceptional. I dropped off my Toro snowblower, and just a week later, I confidently…read morereceived the call that it was ready for pick-up. I'm thrilled to have my snowblower back in perfect working condition!

After hearing their radio add for fertilizer I couldn't wait to stop in and check this place out. I…read morehad a hunch they carried commercial grade lawn fertilizers that professional landscape services use. I was damn right, and found out the lawn service I used to use bought their exact fertilizer and pesticides from Preco. I walked in and was greeted by a guy named Chris. He was awesome, and answered every question I had, and gave me a bunch of tips. I bought a 50lb bag of commercial grade slow release fertilizer for $29. An amazing price, compared to the Scott's crap everyone sells. They do sales, service, and parts for lawn equipment. Seriously, if you take pride in your lawn, check this place out, instead of using Scott's or paying for a service.

I stoped by to see if they had a bolt for my mower. When I told them it was for a craftsman zero…read moreturn with a Koehler engine. The sales person seemed like they no longer wanted to help. It seems like unless you have a commercial mower they do not want your business. Little did he know I also have two Scag turf tigers and a Toro mower. I will take my business elsewhere. So should you. They also said they don't have mowers with Koehler engines. Yet, they advertise they do on their website. Poor poor customer service. And they lie.

My ride on lawn mower deck was so low I was hitting dirt when I mowed. I brought it to 2 other…read moreplaces. They didn't fix it and they charged me a hefty price for picking it up. Mark and Scott from Scooters in Eastlongmeadow fixed the problem , charged a very reasonable price and delivered it when it was done at no charge ... Thank you Scooters !!!!

From the owner: Scott and his son are the hands on team to repair all of your out door home equipment. Lawnmowers,…read moresnowblowers, trimmers, and small engine tools are their specialty. With years of experience Scooters will keep your equipment in tip top running condition. Locally owned and operated.

My Ariens snowblower decided to start making loud noises in the driving mechanism during the final…read morecleanup of the latest big snowstorm (22"), with another potential large storm looming within five days....yikes!! I called Rotti's and talked to Trinity who who was very personable and helpful. She told me to drop it off and they would look at it. I expected it to take awhile as they were swamped because of the past and looming snowstorm. To my surprise, Tiffany called the next day and said it was ready, plus the repair bill was very reasonable. Do not hesitate to use Rotti's for all your yard machines sales and service. They stand behind their products. Roland from Shrewsbury

The Rotti's are incredible people and do amazing work! My snow blower broke last week. I had little…read morehope I could get it repaired before the recent record breaking snow in New England. I emailed Rotti's Wednesday night and they responded soon after! Not only that, one of the owners, Megan, said she could have it picked up the next morning. I wasn't expecting service this fast. Even then, the storm was hitting Sunday and still had little hope of have it back by then. No matter, could use the exercise and mentally prepared the kids for the Monday morning task. No word from them Friday. Sent an email late just asking for an update because they were open Saturday but closed Sunday. No reply. I prepared the kids for the worst and laid out the plan for the storm with intermittent shoveling throughout before bedtime. But! Sunday morning as I'm making pancakes for the family I get an email from Megan saying (paraphrasing) "Hey! Snowblower is done. Want us to drop it off?" Hell yeah!!! Mere hours before the storm. I know they were busy with the impending storm, they didn't have to stay open on Sunday for me, and I bet a few others, to help us manage the biggest snowfall in like a decade, but they did. These are incredible people and you should totally give them your business. Oh! And the work was very reasonably priced. I was expecting at least double what I was charged. And a good chunk of that was becasue I had them pick up and deliver. Which they do, BTW. Use this company, you won't be sorry!