Terrible customer service and communication. I emailed, texted, called etc and the only communication I received were lies over the phone that my order has been shipped WEEKS before I received a tracking number. My tracking info then quickly said delivered to an address in a completely different country. Now I've been prompted to leave a review on their products. I'm honestly really shocked. It's hard to review a product I never got. I'm pretty disappointed especially considering the exorbitant shipping costs I paid. read more

Tone Kraft makes what might be the finest pickup kits on the planet--unmatched quality at unbeatable prices. But their customer service? Absolutely disgraceful. I've ordered twice. The first time, they sat on the order for weeks, ignored my emails, and only shipped after an absurd delay. I chalked it up to a fluke. Foolish mistake on my part. This time, it's the same nightmare all over again--zero communication, no shipment, and a website that still falsely claims "orders usually ship in 24 hours." A look at Yelp confirms it: this is their normal business model. They take your money, vanish, then maybe ship something weeks or months later--if you're lucky. I genuinely don't understand how they're still in business. Do they think they're Howard Dumble and can just say, "You'll get it when I feel like it"? Are they overwhelmed and dishonest? Or do they just enjoy enraging their own customers? Whatever the reason, their contempt for buyers is staggering. I love their product. I want to give them money. But I had to dispute the charge with my credit card company just to get out of this mess. With a little honesty and basic communication, they could have a thriving base of repeat customers. Instead, they choose to burn bridges and alienate people who actually want what they sell. I'm done with them for good. Buyer beware. read more

Terrible. I ordered thousands in products and once I paid I got zero contact. Told multiple times things were shipped but no tracking. I have filed charge backs. Scam or not, I will never use or recommend this company. read more

well ive used Tone Kraft since 2017? always late with the orders but the products were always top notch quality no complaints.....until now, ive Emailed, called, left messages and last month i got a reply said fulfilment, this month....nothing, no message, no Email, no "REFUND" just bad business practices my order of $175.00 foe 5 pickups with boxes, all the works...needless to say even if they sent my order im NEVER ordering anything else... my order 09/06/2025...$174.18 TBE read more

Never received my order. I've emailed several times and tried contacting them every other way. No responses or anything. I guess the company is shut down and they just accept peoples orders still? No idea. read more

I placed an order in Friday June 21st and found out that I didn't need the items so I sent an email Sunday the 23rd and cancelled the order. Then after a few days I sent another email to cancel them a week passed still no reply so I sent another and I never heard back from them but they took my money immediately after I ordered. So today July the 10th it shipped after all that. I'll never order from ToneKraft again!!! read more

While their products are very good, I feel compelled to rate them with only one star because of their customer service, or should I say lack of customer service. They do not reply to messages or emails nor do they answer the phone. My order has been "awaiting fulfillment" for over a month yet there is a disclaimer that states "most orders usually ship the next day". This has happened, exactly in the same manner, a couple times previously but decided to give them the benefit of the doubt but now I think I was stupid to do so, or maybe just a slow learner. Now I know for a fact that their complete disregard for their clients is not an isolated incident but rather a repeated pattern. They will never see my business again. Precision Guitar Worx. read more

Ordered a set of alnico 8 magnets, they all came un-magnetized. The lady on the phone apologized and made several promises to: 1. send me new magnetized magnets and an envelope where I can return the faulty ones. After a few days of not receiving anything I called. 2. She promised to email me the tracking info. Again after a few days not receiving anything, she said she'd call the post office cuz she couldn't find the tracking. 3. She promised to call me back. I can understand mistakes, but continuously lying on the phone, especially when I'm being polite is very toxic behavior. This purchase was less than $20 worth! I don't understand how a company can allow their reputation to tank for small change. Totally unprofessional, and not deserving of trust. read more

Looks like I'm falling under the same trap. I ordered items 3 weeks ago and got one response about a question but after that I haven't gotten my products or any answers to the delay. They look like that have great pickups and products and if there is a delay I understand but zero communication is unacceptable. Tone-Kraft, please refund my money. read more

BEWARE. I bought a couple P-90 kits from Tone Kraft and after a week of my status saying "Awaiting Fulfillment" I contacted them through email and their online message center. I received no reply. Today I called and the phone just rang and rang, not even an answering machine, and it hung up on me. I had to call my bank to dispute the transaction. I don't know what the deal is. In these times of CV19, I hope the folks at Tone Kraft are ok. read more

I ordered in early January, got an order confirmation and my CC was charged. That was the last time I heard ANYTHING from this company. It's been six weeks and absolutely nothing. About two weeks ago I tried emailing and nothing. I called and left a message and nothing. I understand things like this take time and you may be behind in orders, but Tone Kraft, you MUST communicate SOMETHING to your customer. I hate to contact my credit card company to get my funds back because I really want the product I ordered. I am also looking into contacting the New Jersey Consumer Affairs Office and file a claim. Again, I don't want to do this - I really want my order. read more

This vendor is simply a SCAMMER. Made a purchase 6 weeks ago. No response to emails, phone calls... nothing. No products shipped. This morning, we filed for a chargeback on our credit card. DO NOT BUY FROM THIS WEBSITE. read more

Just started a Paypal dispute to get a refund. No tracking info, no follow-up emails and no answer to my questions about the order. Not happy. Use a different supplier, this one is not reliable. read more

This company sucks. I submitted a question through their 'Contact Us' link on their web page and was totally ignored.

I made the mistake of giving them another chance since they had wording on the order page saying it would ship the next day. 2 weeks later and it's still awaiting fulfillment. I needed the pickup parts a week ago. There is zero communication. Zero response. My last order took MONTHS to arrive. I should have known better. read more

Placed an order in May and have not received it nor have I received any updates or response to my Inquiries. Goodbye $$$$

I purchased several sets of pickup kits from Tone Kraft. The work, vintage correct details, and craftsmanship that went into them is clearly top notch. They also offer custom logo engraving which is fantastic a addition for independent luthiers such as myself. I would highly recommend trying Tone Kraft. They are providing a valuable service and high quality products at very reasonable rates. read more

I've been waiting for months now for my products . I spent hundreds of $ and when I try to contact them theres no reply whatsoever . What's going on with them . Are they still in busyness . Not happy at all . I pays by cc when I usually pay via PayPal . That's the last time I don't use PayPal as it looks like Ive lost my money . read more

Beware! Do not waste your money. I placed an order in February, didn't receive any tracking information at all. Emailed them for information no response. Filed claim with bank. They reported to the bank that product was delivered and took money. Still no product, no response to emails, and I'm out 70 dollars. Horrible experience going back to Mojotone! read more

This company has the worst customer service I have ever experienced. They have lied to me repeatedly, taken my money, and it's been over 7 months and I haven't had my order fulfilled yet! read more