I've used Tom's Plumbing for over 20 years. They have been out for various reasons at least 6 times. I have never had poor service or outrageous fees. This time, my Rheem water heater stopped working within the warranty period. Tom's quickly honored the warranty and replaced the heater within a couple days. They just charged a couple hours labor. (Alex did the install and Toni managed from the office) Outstanding! read more

Called late in the day to replace a hot water heater and they were there within a few hours, got the water heater ordered and put in first thing the next morning it had been replaced. They showed their excellent customerservice and we would definitely recommend them to anyone. read more

The service call wasn't the issue, they failed to call before they came to let me know when they were coming. The guy acted pissed off about it too but he fixed the clog and said to call for another appointment to get the vent fixed. When they called to take payment, I told her I needed to make an appointment. That was supposed to be today between 10-2 but no one called or just showed up this time. I'm not going to beg for your business, I'll just call someone else. read more

Water line leak in the front yard. Called another company first, the estimate to locate and repair the leak was over $3,000.00 Called Tom's, the leak was located and repaired for less than $250.00 read more

I had spoken to the owner, Tony, to confirm what we needed done and he promised a certain price and that the person he sent out would take good care of us. Alex came to our home and resolved our issue, with a very friendly attitude and answering a few questions for me. The job was completed in one hour's time and I was charged exactly what Tony had promised. I'm happy that we've found a good plumbing company to use, after the former one we liked was purchased by another company. Thanks! read more

I responded to a recently received mailer from 'Toms". they advertised they would deal with any drain problem for $99. and provide a free video of your drain. I called them out to clean my sewer drain. The "$99." offer turned out to only cover getting them out to my house. The actual bill was $175. to run their roto rooter through my sewer drain. read more

UPDATE: When they realized they had a communication problem and hadn't provided the best service, they made it right. I will use them again and recommend them. They had a hiccup and when they realized it, made it right. Showed that they had integrity. I will give them 5 stars. Previous post: I am giving 3 instead of 5 for two reasons. I called about an issue, they showed up and did the work. I asked about a second problem, but the tech didn't have what he needed to do that job. He said he was going to have them call me back with an estimate. 4 days later I called and was apologized to and said they would get back with me. That was a week ago, now. So about 2 weeks later and no one called me back to fix a bad pressure valve on my hot water heater. They also didn't have a "clean out" cap for the clean out in front of the house. As often as they do that I figured they would stock. So I had to go get my own clean out cover and back fill my hole in the front yard myself. Paid them about $120 for 15 minutes of an incomplete job. I am giving three because they showed up when they said and cleaned it out so I could get My air working that was off due to not draining. read more

I needed help. The hot water in my shower would not turn off. I called several places at 10pm and left messages for a call in the morning. Kimberly called me at 7:38 and said they were booked up for the day and she is sorry they could not help me. Then she called back a few minutes later and said they had a cancellation and the plumber is on his way. Alex arrived by 8am and fixed my problem and was finished by 8:20. Amazing guy, amazing service, amazing company. This is my new plumber and I'll be needing them a lot because I am in an older home. From what I heard on the phone and saw in person I can tell these people really care and are professional and friendly. Nobody wants to call a plumber but I'm glad I found Tom's to use going forward. PS - the other company I called for help never even called me back to see if I found service. read more

Yeah! Great plumber! We needed 2 low flow toilets from the City of Arlington installed. (We just moved into a new home). Tom's was able to give us a direct quote ($95 initial + each additional 1/4 hr...pretty standard) over the phone. Ernie's Plumbing refused to give a quote over the phone citing, "Well, you never know until you pull the commode to see what kind of problems there could be." Larry Stinson Plumbing gave me a quote of a total price $280. So, I went with Tom's. Prompt service, on time arrival, sent 2 men to do the job, total cost $165. We will be calling them again for our future plumbing needs. read more

I've needed them 3 times. 1. replace garbage disposal 2. replace kitchen sink fixture 3. replace shower valve Each time they have showed up friendly and completely the work quickly. I would recommend them to anyone needing plumbing work done. read more

Just recently developed a hotwater leak. Tom's sent someone out on-time in a coupla hours after my phonecall. It was determined we had a 'slab leak' and we arranged to have it repaired. They have their own team that does slab leak repairs - not sub-contracted, and they finished up the next day. My wife and I had some sweeping and a little minor mopping to do, but in general the workmen were very clean and professional. Everyone, from the gentleman answering the phone to the repair guy was patient and knowledgeable. The actual price was competitive as quoted but ended up even less! I would highly recommend Tom's and will use them for any future plumbing work. read more

Had a simple problem with the toilet. Accidentally dropped a casing of a pen in the toilet which caused the septic tank not to fill. I called him and told him all it needed was a closet auger, or a "snake" to correct the problem. He said he'd be happy to take care of it. I asked him how much? He said $92. So he did come like he said he would, pretty prompt, within 2 hours, took him about 40 mins to complete. Then i get a phone call (being at work) and my wife tells me he is charging $142. I asked to speak to him on the phone, and said why its went from $92 to $142. He says he had to change a flapper. Ok - I'm at work and $50 is not going to make me poor so I told my wife to just pay. But honestly, Tom's Plumbing is crooked. There are plenty of other places who charge $80-100 per hour, so I would stay away because his intentions to cheat the customer speaks volumes. read more

Awesome! Called in, got same day service, rate charged was exactly what was estimated, and the service person was friendly and a cool guy! Swapped out my garbage disposal for a great rate with great service! read more

The plumber was angry when we met at my rental property because he was waiting for me for 25 minutes. It was not my fault. He had my cell number but he never called me. I told the company clearly that it was my rental property and asked them to call me before they were on their way. He told me he was going to be "rock n roll". He finished the job within 25 minutes. I received my bill that was $46 higher. I called the company, they agreed to credit me the over-charge, that is good. They do have additional gas charge. They quoted me to add a water line to refrigerator for $285. I called DJ plumbing (817-538-1941) and they did it for $150. I could not write a review on Google - it is blocked for writing reviews for Tom's Plumbing read more

We are renting to own our house and the owners are insistant upon using Tom's for any plumbing needs that occur. We have not had the best experience with them any time that they have been at the house. Part of our process in buying the house is that foundation work needed to be completed. Once the foundation work was done they informed us that we had leaks in the plumbing that needed to be repaired. The owners called Tom's to have the work done. While they were in the house, they made unnecessary cuts in the floor and the wall. Tried to take apart our vanity to in order to get to the lines under it. Thankfully the owner of the house was here and kept them in check. Once they were done with all the fixes they needed to make, they then had to pressure check the lines to ensure that there were no more leaks. Well, the forgot to block off the line in the garage where the utility sink had been disconnected when the foundation was repaired.....well raw sewage was then blown into the garage. They proceeded to not clean any of it up, then put some ungodly ridiculous 4 1/2 foot pipe on the drain instead of just reattaching the sink that is sitting about 4 feet away, to properly pressure check the house. Now I know that the pressure test could have been completed without putting on the pipe or the sink back on since the company that did our foundation work had their own plumber that completed the pressure test and told us that we had leaks throughout the house. Once we are the sole owners of the house, we will never call Tom's to do any work in our house. read more

Came right away but very expensive to repair two leaking faucets. Not sure why it took two people. Needed a part added $5 fuel charge. Will not use again. $263. to repair to faucets and replace handle. Yikes! read more

Have had Toms out 3 times: 1st time at my old house to bid on a pressure regulator and fix a leaky faucet. Told me the cost and they would have to come back to do it and turned off the water to the leaky faucet. It took me 4 phone calls and 3 weeks to get them back out. Thinking it was a fluke, called them to do some work on my new house. Gave them a couple of things to fix and a couple of things to assess to determine if it needed to be repaired. They were there 45 minutes, told me everything was great with the hot water heater and left. 6 hours later the hot water heater busted and flooded a room. I've spent $$$ on fixing what Toms plumbing should have clearly seen. read more

I called for what I thought was a broken pipe in the wall per my neighbor and wound up being a broken valve. They were on time and hones. I would definitely use them again. The workers were professional and respectful. read more

Great Company! Our son was out of the country and notified us that he had a leak in his front yard. We called around Arlington from OKC and were referred to Tom's Plumbing on Friday morning. Kent was out within two hours and had the leak fixed and was very reasonable on their fee. What Service!!!! on a phone call from Oklahoma City. We would definitely refer them if you need a good plumber. Our son already has them in his phone listing for future needs. You also need to add them.. read more

Excellent service! The plumber went above and beyond his duty at half the cost of a competitor. In fact, the plumber not only repaired the faucet we called him about, but also corrected the recent work done by another plumber without having to ask and at no extra charge. Now, that's Great Service! read more

I have used Tom's before and been happy. Today, they were to come out & remove a water heater so we could tile a room, then return later to replace and vent properly. The plumber told me I would be charged for the 30 minutes it took to review & estimate (even though he did much of the talking). I called the main office to verify whether it was appropriate to charge labor time for estimating. The plumber than came back in, never spoke to me, grabbed his stuff and left - telling his partner he would never come back again. I called the main number to confirm what happened and was told that another plumber would be coming in an hour to do the estimate. No one showed. When I called back they told me it was too late to help me today or tomorrow. The estimate they gave was $500 more than the last water heater they replavced & vented (I don't think a 2nd trip charge is worth 500). I just took a day off from work for nothing. The sad thing was that we have a third water heater to replace & a bathroom to redo for which we intended to use Tom's. read more

We had a problem with our sewer. The tech came out as promised; completed the job fast (and well) and charged us a reasonable price. I'll be calling them first -- but, will compare them with a handyman's bid who offered me better price on installing 2 new toilets. read more

Had a water heater I needed replaced in attic and called 3 different companies to come out for a bid including Tom's. They came over and I told the plumber it needed to be replaced which he responded first by saying " I'll determine that once I look at it." and that came off rude to me with the tone he said it with. He goes up takes a look comes back down and said " It does need to be replaced so let me call my office and see how much they are going to want to charge.". He goes out to the truck comes back in 10 minutes and gives me a quote of $1250. I asked for a itemized bid to know why the cost was so high and to see what all I would be paying for. He said " My company does not do that and if you have questions to call the office.". At that point I had already made up my mind to go with a different company so I sent him on his way. Next day I get a call from his office saying I had a bill for about $80 that needed to be paid. I asked what it was for and they told me for them coming out for the quote, which I refused to pay. That following day I had the other guys out in the middle of replacing the water heater and while one of the plumbers were outside that same man from Tom's showed up and told him that they better make sure to pull a permit for the job, which I'm sure Tom's would not have, because they were going to call it in to city. My experience with seemed like they were a very pushy company and since they did get the job they were going to make it hard as possible for the other guys. If I could choose zero stars I would but have to click at least 1. I would really give them negative 5 stars. read more