You should be weary of getting your car serviced there, for the probability that an unexpected…read morecircumstance could develop. Young person (Coby), along with her mother, standing behind the counter is nice until you, a customer, have paid the bill and realized they damaged the side panel of your car beneath the front passenger door--right where the car is put on lift. First it was the denial that it could not happen in their garage. If you insisted that the small dent looking fresh and was not there until you pulled in; and requested that they acknowledged it could have happened in their garage. To no avail, you leave and directly go to a body shop to find out if the damage was new and could be caused as the car was put on the lift. With the preliminary estimate of the damage, almost $1,200.00, and the verification by the bodyshop that it could very likely happen as the garage put the car on lift, you return to East Coast Tire and show the young person and mother the estimate and convey the bodyshop's assessment. The young person suddenly and unexpectedly becomes irate and, with a foming mouth, repeatedly asks you in the foulest language to leave; and with a quick jurky motion and his stature advances towards you. As you hold your position, the mother attempts to hold back Coby. They then call Gloucester Police to have you be removed from the premises. Now, you humiliated with a big knot in your stomach end up with no option left other than seeking an arduous, yet uncertain legal action.

Nice friendly people, honest and explained everything thoroughly and patiently. Was in and out in…read more30 minutes and car is driving so smoothly.

Very friendly. As a woman I find some places try to talk me into work I really don't need. They…read moredidn't do that.

I sent my daughter 3 weeks ago to have her tire looked at. The told her there was a staple in the…read moresidewall and it couldn't be repaired. Here's the photo of that alleged staple in her 18 month old Yokohama tire. I'm done.

You will get the best service here! friendly knowledgeable and no hidden prices for repairs. I…read more drive the distance from Peabody to have oil changed and repairs done here. I am not from California don't know why this came up. Sharon

A routine oil change turned into a complete pan replacement at my dealership because FCC couldn't…read moreget it right. Had a routine oil change on 4/13/26 only to find several days later that my car was leaking oil (took about 10 days before the warning light came on) due to being stuck out of town I was unable to get it back to them until Friday afternoon 4/24. I was told that the oil plug was stripped (due to being over tightened during the last change) and that they wouldn't be able to take care of this until monday, they would either have to fit an oversized plug or replace the entire pan. The pan replacement was likely to cost me at least $1000. For a part that they broke during my oil change. I was also given a hard time about taking a loaner car, as it's their policy not to lend one out unless I agreed to any service that was needed. As I didn't have a choice (I had to get to work) I said yes. I won't even get into the quality of the loaner car. I called first thing in the morning on Monday after looking into possible options for repair myself over the weekend only to be told that it was done and I should come and get it. They fitted an oversized plug and it was done. Well, it wasn't done. My car was leaking oil immediately after getting it home. faster than before. And as I had already been burned twice by FCC's less than quality work I took it to the dealership, who sent me a video of the oil leaking from their "fix". And the pan had been drilled out so poorly to place the oversized plug that the dealership was unable to salvage the pan.

Much more expensive than they used to be. I miss the old owners. They always did right by me. I'll…read morebe looking into better options in the future.

Took my car to the Gloucester, MA location for oil and filter change. Skip ahead; I always check…read morefor the work done as soon as I return home. Sure enough, the oil was replaced - and that was it. I saw the old oil filter was still intact. Brought the car back and was told the technician was a young kid who couldn't find the filter. What? A big lie because I saw the liar as the one who worked on the car. I would never, ever return to a Meineke shop, and would never recommend their attempted work to anyone.

I am writing another review 7 years later...and a lotta miles on my vintage 2005 Suburu, and many…read morevisits to Rob and Mike and now, Mark . These guys go above and beyond in ways that any other auto repair place has done for me on the Island of Cape Ann. Fairer than any other prices, especially in view of our inflated and tariff driven prices, and ALWAYS check prior to moving forward with the repairs needed. And I have been treated with the utmost respect and caring as a senior citizen, on a fixed income, in my retirement. I am beyond grateful for these guys, and hope anyone who utilizes their services has the same satisfying, professional experience as I, and so many others have! In a nutshell....High Tech Rocks :)

Hightech is a topflight operation. They are professional, respectful and get the job done on time…read more My dealership wanted an arm and a leg to bring my front breaks up to specks. Using the industry's highest quality parts combined with their time tested, experienced technicians Hightech gave me the safety and security I was after at an honest fair price. I give them my highest recommendation. David B.

This Company is Great. Very Honest Trustworthy Team. Highly Recommend them to anyone in need of…read moreservice for their vehicle.

Always there when you need them. Day or night. Trusted local company with many loyal returning…read morecustomers.

I had dropped my car off for an oil change but also that it was running rough. Like it was choking…read morea bit. They had kept me in the loop on every detail as the day went on, but then...when I was expecting to pick up my car on the day before Christmas, they called me. Told me that they now felt that I didn't need the ignition control module, previously believed to be the problem. They removed the new part and reduced my cost by 50%!!! You do not find a mechanic this honest and caring every day, I am so happy that I have them to care for my car! Merry Christmas!

Service is great! Quality and value is also great! Dealing with all of the people, they couldn't be…read morenicer and always get the job finished in a very timely way!

I won't go anywhere else now that I've been to Norms auto repair. So much honesty and skill -- I'm…read moreso impressed by Norm and the way he goes out of his way to help his customers. Thank you so much!

I bought tires and got an oil change. Wrong type of oil and less than 15 thousand miles tire's…read morealways need to be inflated. 1000 bucks???? I'll never go back to Norm again!!!!!

Joe is an honest and highly skilled automotive engineer…read more I've been going to him for 10+ years. He recently fixed the Wife's 2013 Fiat Abarth AC when the dealer misdiagnosed the issue and couldn't fix it. I'm done going anywhere else. He's very busy (for good reason!), but worth the wait. He recently did the control arms and brakes on my Merc GLC 300. It now drives like new!

joe and Josh are the best they have taken care of my cars for long time wouldn't go to any one elseread more