Emergency Tire Repair…read more I recently had a very good experience at East Coast Tire. I called mid day Friday because i'd had a dashboard warning that a tire was losing air. They said they were backed up but I could come at 3:30. My car has run-flat tires and the our dealer had told me to have it patched inside, not plugged. East Coast only patches, no plugs. Although they were very busy at the end of a hot day at the end of a hot week, they finished my car in a reasonable time and for a reasonable price. They checked all tire pressures and reset the maintenance menu. I will definitely be back when we need new tires.

You should be weary of getting your car serviced there, for the probability that an unexpected…read morecircumstance could develop. Young person (Coby), along with her mother, standing behind the counter is nice until you, a customer, have paid the bill and realized they damaged the side panel of your car beneath the front passenger door--right where the car is put on lift. First it was the denial that it could not happen in their garage. If you insisted that the small dent looking fresh and was not there until you pulled in; and requested that they acknowledged it could have happened in their garage. To no avail, you leave and directly go to a body shop to find out if the damage was new and could be caused as the car was put on the lift. With the preliminary estimate of the damage, almost $1,200.00, and the verification by the bodyshop that it could very likely happen as the garage put the car on lift, you return to East Coast Tire and show the young person and mother the estimate and convey the bodyshop's assessment. The young person suddenly and unexpectedly becomes irate and, with a foming mouth, repeatedly asks you in the foulest language to leave; and with a quick jurky motion and his stature advances towards you. As you hold your position, the mother attempts to hold back Coby. They then call Gloucester Police to have you be removed from the premises. Now, you humiliated with a big knot in your stomach end up with no option left other than seeking an arduous, yet uncertain legal action.

I recently purchased two tires from Sullivan Tire in Rochester NH. The tire technician at this…read morelocation put the wrong tires on. I have staggered tires for my Mercedes GLE 350 which means the front tires are a different size than the back tires. The technician moved the back (larger) tires to the front and put the new smaller tires in the rear. When I called back a day later after I noticed this, the Rochester Manager said this could cause a big problem and that I should not drive the car. I was two hours away from Rochester now! I called the Gloucester store and they took me right away and fixed everything - free of charge! I would like to thank Dave Rogers and Andrew of the Gloucester store!

I stopped in due to worry about my 2 front tires....the manager graciously fit me in and mechanic…read morehonestly told me he couldn't find anything wrong despite low tire warning. Somehow his checking got rid of the warning and they told me I owed them nothing. I tipped the mechanic and should have tipped the manager but forgot. Thank you all for your willingness to help and your honesty! I feel safer now driving back to the Cape.

You will get the best service here! friendly knowledgeable and no hidden prices for repairs. I…read more drive the distance from Peabody to have oil changed and repairs done here. I am not from California don't know why this came up. Sharon

A routine oil change turned into a complete pan replacement at my dealership because FCC couldn't…read moreget it right. Had a routine oil change on 4/13/26 only to find several days later that my car was leaking oil (took about 10 days before the warning light came on) due to being stuck out of town I was unable to get it back to them until Friday afternoon 4/24. I was told that the oil plug was stripped (due to being over tightened during the last change) and that they wouldn't be able to take care of this until monday, they would either have to fit an oversized plug or replace the entire pan. The pan replacement was likely to cost me at least $1000. For a part that they broke during my oil change. I was also given a hard time about taking a loaner car, as it's their policy not to lend one out unless I agreed to any service that was needed. As I didn't have a choice (I had to get to work) I said yes. I won't even get into the quality of the loaner car. I called first thing in the morning on Monday after looking into possible options for repair myself over the weekend only to be told that it was done and I should come and get it. They fitted an oversized plug and it was done. Well, it wasn't done. My car was leaking oil immediately after getting it home. faster than before. And as I had already been burned twice by FCC's less than quality work I took it to the dealership, who sent me a video of the oil leaking from their "fix". And the pan had been drilled out so poorly to place the oversized plug that the dealership was unable to salvage the pan.

I will update this review with the new address…read more These fellas are solid mechanics and straight forward too, not shysty as so many shops are. These guys have helped me out of a jam more than once. Very fair pricing and quality work. Hard to find in a repair shop.

Much more expensive than they used to be. I miss the old owners. They always did right by me. I'll…read morebe looking into better options in the future.

I am writing another review 7 years later...and a lotta miles on my vintage 2005 Suburu, and many…read morevisits to Rob and Mike and now, Mark . These guys go above and beyond in ways that any other auto repair place has done for me on the Island of Cape Ann. Fairer than any other prices, especially in view of our inflated and tariff driven prices, and ALWAYS check prior to moving forward with the repairs needed. And I have been treated with the utmost respect and caring as a senior citizen, on a fixed income, in my retirement. I am beyond grateful for these guys, and hope anyone who utilizes their services has the same satisfying, professional experience as I, and so many others have! In a nutshell....High Tech Rocks :)

Hightech is a topflight operation. They are professional, respectful and get the job done on time…read more My dealership wanted an arm and a leg to bring my front breaks up to specks. Using the industry's highest quality parts combined with their time tested, experienced technicians Hightech gave me the safety and security I was after at an honest fair price. I give them my highest recommendation. David B.

When I was young and just getting into the car world, my grandfather looked me in the eye and said…read moreSam, if you want your car fixed right, go see Warren Whitehead! He's the best in town. Well I have been going to Whiteheads since I was a teen and I'm 54 now, I saw Jim when he worked with his dad and watched him grow into an excellent mechanic just like his father. I saw Warren hand his business down to his son and my trust never wavered because before Warren handed it down to Jim, Jim was already doing great work on my car. And his mechanic Steve, what can I say about Steve? I had an old Dodge Caravan that made knocking noises when stepping on the gas or slowing down and on bumpy roads. I brought it to a mechanic I was using for awhile because he was inexpensive due to the fact he worked out of his garage at his home and had little overhead. He told me it was my struts and $380 later which was actually a great price for getting two struts down, and I drove it away and it still made the same noise. I said that's it I'm going back to Whitehead, I'd rather pay more and get it fixed the first time. So I brought it to Whitehead and Steve was the one I explained things to do he worked on my car. He calls me up in a couple of hours and says your all set. I said really? He said yeah noise is gone. I cringed and said what's the damage? He said $66. I ssid your kidding what was the problem? He says you had a broken motor mount and I was able to weld it back together. So if you want honesty and Quality work, Take it to Whitehead!

This Company is Great. Very Honest Trustworthy Team. Highly Recommend them to anyone in need of…read moreservice for their vehicle.

I had dropped my car off for an oil change but also that it was running rough. Like it was choking…read morea bit. They had kept me in the loop on every detail as the day went on, but then...when I was expecting to pick up my car on the day before Christmas, they called me. Told me that they now felt that I didn't need the ignition control module, previously believed to be the problem. They removed the new part and reduced my cost by 50%!!! You do not find a mechanic this honest and caring every day, I am so happy that I have them to care for my car! Merry Christmas!

Service is great! Quality and value is also great! Dealing with all of the people, they couldn't be…read morenicer and always get the job finished in a very timely way!

I won't go anywhere else now that I've been to Norms auto repair. So much honesty and skill -- I'm…read moreso impressed by Norm and the way he goes out of his way to help his customers. Thank you so much!

I bought tires and got an oil change. Wrong type of oil and less than 15 thousand miles tire's…read morealways need to be inflated. 1000 bucks???? I'll never go back to Norm again!!!!!

Over the years my experience with auto mechanics has been fraught. Not only have I experienced…read moreincompetence and neglect, but also dishonesty and outright bumbling has been my lot. When I was referred to Joe Saputo, I had low expectations. But, Joe's extraordinary service, impeccable integrity, awesome technical skill and boundless competence blew me away. I couldn't believe my good fortune! Since then, it's been more than 10 years that I've brought my cars to Joe and never once have I been in the slightest disappointed. Joe has always outperformed my expectations and exceeded what was required to repair or service my car. A note: Joe didn't ask me to write a review nor does he know that I've written this review. While I hope he is pleased with what I have written, I've only penned this review (and, I typically never write reviews), because Joe is the very rare individual (actually, one in a million) who deserves the best from his business, since he gives the best to his customers. Richard Fried

Joe is an honest and highly skilled automotive engineer…read more I've been going to him for 10+ years. He recently fixed the Wife's 2013 Fiat Abarth AC when the dealer misdiagnosed the issue and couldn't fix it. I'm done going anywhere else. He's very busy (for good reason!), but worth the wait. He recently did the control arms and brakes on my Merc GLC 300. It now drives like new!