Do not go to Tommy's Express Car Wash!!!!! Let me explain all I have endured since my very short membership.
First, the automatic wash ripped off my back wiper. They did repair it, but was told at first that my car had already been repaired, then after assuring them that it had not, they then stated my wiper was installed on another vehicle, so they had to reordered mine.
After the repair, the staff stated they were still out of protection for the wiper so I needed to go through the carwash without any protection. I stated, I surely would not, it already ripped off my wiper once, why would I allow it to do it again??? Were they going to continue replacing it each time??? I then stated that I had paid for unlimited wash and they needed to get protection for my wiper or it was going to be a problem because I would not allow my vehicle to go through the wash without the protective covering. They stated the baga they ordered were still on back order but they were able to get another type of protective bags by the time I came back the following day. The first time I went through, the staff waived me on to the automatic belt that pulls your vehicle forward. The staff person was having trouble placing the bag on my wiper and I almost went through without the bag. So the next time, and every time I went through, as the staff would waived me forward, I waved the staff over and told them i needed them to place the bag on before I entered on the belt, since staff almost didn't get it on the last time I came through. Well the staff would place it on each time the way I asked before I would enter on the automatic belt, but with MUCH ATTITUDE!!! More times than not, I would have to call them on my cell phone to tell them i needed the bag placed on my wiper. Many times they had me waiting for long periods of time before anyone would come out and place the bag on, and then did it with ATTITUDE!!! I would try to explain why I asked them to do it this way, but they would continue to walk by ignoring me. Even In the automatic lane, once, after it read approved but the arm didn't lift, I was made to wait on that too until they decided to lift the arm!!
On July 7th, I again received ATTITUDE when I asked the staff to place the bag on my wiper before I entered on the belt....mind you, I have to explain each time wh
and calI them on my cell phone before I was helped. After the wash, I proceeded to vacuum my car and the vacuum wasnt working. So i moved to another vacuum that wasnt working either. This was at 9:30am. So I attempted to enter the side door that was LOCKED. I waited to see if anyone would come to assist, but because no one did and the norm is that they dont come out time and time again, i walked inside through the doorway the cars enter the automatic belt. Getting wet in the process, as I walked inside, a staff member met me and I informed them that the vacuum wasnted working and I didn't appreciate having to get wet to get service. I asked why the door was locked and the staff stated that door was always locked. I knew this not true because Ive had to time and again enter that door to get service. I then asked to speak to the manager. I waited and when no one came, I proceeded to vacuum out my car. When I got done, a staff member came out but never did approach me to ask what I needed. I walked up to him, and asked if he was the manager. He was and he stated his name was HUNTER. The first thing I asked if the entry door was suppose to be locked?? He stated No.
I then stated they needed to get their story straight because another staff had just told me it was always locked??
He then changed the story and said they do lock it at times. I then stated that I really wished I knew who the owners were because I thought they might want to know how this staff runs their business. I then informed him that I would be reporting all that had happened that day to their corporate office.
As I began to walk off , HUNTER "THE MANAGER", handled it in this way.
He stated, "Corperate already knows you and
"You are a JACKASS and your account is now CANCELLED!!" I then turned around, took a step and turned to face him and stated, " YOUR THE JACKASS!!" I walked back to my vehicle and proceeded to call their cooperate office. I was asured that I would get a call from the coperate office. That was 2 days ago and no call back. They charged my card on july 4th, havent reversed the charges, haven't called me to hear what happened and when I called back earlier today again asured I would receive a call and still no call..... So I wouldn't recommend this company to anyone!!! If you complain about any of the services not being rendered and attempt to call to report them, their policy seems to allow their staff to curse you and fix their unrendered services by simply cancelling your account and keeping your money!!!!The most unprofessional staff and unethical carwash business!!!! read more
