I am NOT going to give them 1 star because all my previous visits have been better.
And I am still loyal to the brand, and the sales person did a good job.
But after I left, my slow burn resulted in this Yelp review.
Quality/Quantity -
Found a LV raiders shirt; NOT Oakland, but was still interested in buying!
I just happened to be wearing my raiders shirt while shopping, LOL.
And it was on sale, 40% off!
Sorry, I left without buying and taking pictures...
See other LV Tommy Bahama Yelp review for pictures.
Atmosphere - Good size location, they combined the mens and womens Tommy Bahamas a few years ago.
Service - Sales clerk was great. We forgot to bring our loyalty card that they sent us and she went out of her way to look us up; we have multiple accounts. She even shared that we could combine rewards, thank you. Then she said depending on the promotion, my card probably expired on 12/31/22, a few days ago. So she called management to see if they could still honor it.
The manager did not have as good customer service... Which surprised us.
They would not honor the expired loyalty cards, which we respected.
They also would not hold the shirt until tomorrow (the last raiders shirt in my size) while I went back to the hotel to see when my card actually expired.
Lastly, I asked for a large bag so I can put all the things we bought from this mall into one bag, and she hesitantly gave it to me...
Customer service and advertising 101 = The bags in Nevada are free, with a purchase. But after looking up our account, you know we are loyal customers. Why wouldn't you give away a free bag so your customers can advertise that they shop here!! Again, we would have carried your bag up and down the LV strip for hours while shopping. We did not appreciate the attitude the manager gave us when she reluctantly gave us a bag.
Price - $115, but I did not buy due to the poor service.
And if you are following, you know I already have too many items from this brand.
Owner Comment - Congrats on your 29+ years of success since 1993. read more