1. Tom James Company

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    Houston, TX

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    Tom James Company

    2.3 (9 reviews)

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    2 years ago

    Helpful 2
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    3 years ago

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    3 years ago

    Very disappointing! Keeps charging my card when they messed up on the measurements! Not because of weight but length!

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    2 years ago

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    4 years ago

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    Tom J.

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    3 years ago

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    4 years ago

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    15 years ago

    Helpful 4
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    8 years ago

    Helpful 1
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    Boot Barn

    Boot Barn

    2.2(10 reviews)
    1.0 mi•Fairbanks/Northwest Crossing

    Was shopping for a jacket and couldn't find the particular size I needed in store. Riley, a store…read moreassociate, called another location and I was able to get the size I needed from them. Great customer service and cant ask for anything more!

    I just came into this boot barn with my boyfriend primarily for him because he's really been…read morewanting to get into western wear. Josue helped us out and was very nice and attentive with a great attitude. Our experience was great until I decided to just take a look at the women's boots. I don't know the girls name but a small hispanic girl came over to me and asked if I needed help. I told her I'm just looking. She proceeded to look me up and down and tell me that they stretch out boots and that if I'm worried about if my "wide foot" would fit.. they do stretch out boots. Now yes I'm a thicker girl but the fact that she just assumed I have a wide foot and am not going to fit in the boots period pissed me off. She just body shamed me and thought what she was saying was okay and kept going on and on about how they don't make boots for wide feet. This was our first time in boot barn and didn't expect to be body shamed just by looking at boots. My boyfriend was about to drop $400 on shoes and a hat and she ruined that. I'm crying now so thank you for ruining our experience. I think management needs to train the young woman on etiquette because what she said was not okay.

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    Boot Barn
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    Nordstrom Rack

    Nordstrom Rack

    3.0(44 reviews)
    4.6 mi•Memorial
    •$$

    Wow, I just love this place! The store is hit or miss with onsite bargains. As I was looking at…read morethe racks, everything was a bit jumbled today but that might be from all the holiday sales. I have found it is easier for me to buy online from Nordstrom or Nordstrom rack and pick up easily by the dressing rooms. The staff are helpful and quick to get my items for pick up and also very easy returns. I'm here so often that I'm glad to see the same staff. Great value for buying for yourself and gifting to others. I do recommend you have them open your boxes for pickup there as I was missing an item one time and the manager quickly refunded for me the jeans. They do sell stuff in store that is not available online.

    I had a defective pair of sneakers (the sole was peeling off) and called the store to ask if I…read morecould return them. The associate I spoke with said she checked with her manager and that they'd honor the return. I stopped by the store the next day with my receipt and the sneakers, explaining that I called the day before and was told to bring the shoes in. The store manager refused the return and said it's not the store's job to manage defects. After leaving the store, I called the Rack customer service number, who absolutely said the store should've taken the return and given me a refund. Do not go to this Rack...it's messy and disorganized, anyway. The other locations in town are way better.

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    Nordstrom Rack
    Nordstrom Rack

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    Tom James Company - menscloth - Updated October 2026

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