Loved my honey/milk sugar scrub. Incredible staff. Everyone was friendly and gentle. Great pricing,…read morebeautiful location.

Phenomenal services were provided by Jesse and Eugene. Prior to my massage I had a facial with…read moreJesse that was so therapeutic and beneficial to my physical and mental state. The amount of pressure I had residing my head was giving me such added stress.. Jesse used a jade tool all over my head that left me speechless in relief. On a later date I had a massage by Eugene. His ability of listen to the body and feel around to where it's causing the issues is hands down a talent to marvel at. I was a happy participant. 10/10 experience

Since I started dating my now fiancée, we have done both couples and single massages and without a…read moredoubt, the service and experiences are unmatched. We have had very expensive massages at the Ritz, the Portofino and massage parlors around the world and we have yet to experience a masseuse that can provide the quality that the staff here provides. If you want a memorable massage experience with a truly professional staff, I highly suggest that you call and book an appointment today! I do not think you will regret it.

This massage was terrible! They talk on the phone during massage, text message and then one…read moretherapist didn't know how to massage. She didn't do a thing I asked, she sat on my head and almost felt suffocating! Made me pay and act like I was a terrible person for NOT tipping! Best of LUCK!

I have received many massages in my life, but this one was by far the BEST! Kristina not only…read morehelped alleviate my stress and anxiety, but her knowledge and expertise really showed up during my massage. She was caring and compassionate, and made sure that I was comfortable, as well as relaxed. She also did some light stretching intermittently during the massage, which made all the difference in the world. Make sure you ask for her, you will NOT be disappointed. I wish I lived closer and not out of state, so I could come in regularly.

I needed a massage badly and I was looking for somewhere near me at the time. I found Orlando Spa…read moreOasis on Yelp. I decided to book it and it was one of my best decisions of 2025, my therapist Neyla was sent down from heaven. I had the best massage of my life, I would give up all the fancy hotel spas and book a massage with her in a heartbeat! The facility is clean and cozy and the owner was very accommodating. I can't wait to book my next massage.

Just do t waste your precious vacation time. I came here when I was on vacation from a different…read morestate across the country looking for relaxation. I regret wasting my time and membership here. The front staff, kind and friendly, no problems with front desk. The location has some issues such as they don't allow same day cancellation. The issue came when I booked an appointment for both myself and my spouse, however one of the appointments the therapist was not available so they canceled one appointment and kept the other one. They told us they had a one day cancellation policy and we had to take another therapist if we wanted to be able to receive two massage at the same time, otherwise we would have to pay the cancellation fee for the appointment. Next issue, the location is under construction, the AC was not working. The therapist had fans running in both appointment rooms not to mention floor boards were exposed in the waiting room and hallways that were unfinished. The therapist I had Elena had a lot to be desired. She cut the 50 minutes short. It was not the 50 minutes I used my credit for and the pressure was not hard enough even though I had asked for harder. Not to mention this was the first time a ME therapist didn't wait for me at the end and offer a cup of water. Her exact reply"have a good night" without offering a bathroom or water. Would not recommend this location next time I'm in town which is twice a year from California. In CA the location has better therapists and better location standards.

Love this massage envy. Everyone here that I've had any treatment done with has been amazing. This…read moreis a great location and great parking spaces I don't have to fight for parking. In a great location. The staff are so awesome. They are so kind. And each specialist and technician takes care of you based on your own needs. Highly recommend them.

Had a terrible massage with no pressure at all. She asked me for a tip and more money to put some…read morepressure on. I wasn't asking for a deep tissue massage just one where it felt like they were trying. Gave me lot of attitude when I cut hour to half hour. Wouldn't give any money back even though I cut the session before half hour mark.

Worked with Ray. He apparently has the strongest hands . He was completely open to setting the…read moreatmosphere that was best desired by the client (me). The massage, was relaxing and he listened to my concerns and addressed them accordingly. I would not have an issue returning. The staff overall seemed very professional. And the plus side the place was clean. They even had sugar free candies on the way out.

My wife and I had a great couples massage here. The facility was clean, quiet, and very relaxing…read more The husband-and-wife team was excellent--professional, attentive, and made the entire experience enjoyable from start to finish. We left feeling refreshed and rejuvenated. I will definitely be coming back whenever I'm in Orlando. Highly recommend!

My boyfriend and I went for a 1hr foot massage. We loved the experience. They were very warm and…read morewelcoming, professional, accommodating, and knew what they were doing. They hit all the spots! Would recommend!

This place is great. It is very clean and the staff was super friendly. I thoroughly enjoyed my…read more60min massage. Thanks!

Found this place by chance. Very close to work. Massage was great. Very relaxing. Also enjoy that…read moreit's open late. We came in right before ten and the girl were happy to help. English was a little tough, hard time understanding each other but it wasn't a big deal. Massage was great. We'll be back.

The customer service will have them lose business. I called the woman just simply answered "hello"…read more Then when I asked if they had availability for a 30 min foot massage, she said "they are busy right now." No she did not ask me if there was a time I wanted to come in or anything else.

Saying My Massage Was Amazing is a understatement. This Had To Be The Best Massage I've Ever Had In…read moreMy Entire Life!! Thanks Norka, You Are The Best..I've Already Booked My Next Visit...

I've been a Hand & Stone member for a couple of years, which is why this experience was so…read moredisappointing. The facial itself was well below the standard I've come to expect, but the most concerning part was the esthetician's professionalism. Twice during my appointment, while I was lying there with a mask on my face, she pulled out her phone and played TikTok videos out loud. Instead of using that time to provide the kind of relaxing experience I've received from other esthetician, such as a neck, shoulder, or hand massage, I was left listening to social media videos. I believe they have restrictions of having their cell phones in the room. There were other issues as well. The facial steamer was positioned so close to my face that it became uncomfortably hot, and I had to ask her to move it. That's something I don't feel a client should have to point out during a professional facial. When I spoke with the front desk afterward, I was told she wasn't from that location and had come from another Hand & Stone to help out. While I appreciated the explanation, it didn't change my experience. I also explained that I didn't think I should lose one of my membership credits for a service that fell so far below expectations. I later emailed corporate to share my concerns and never received a response. After being a loyal member for years, I expected much better customer service and follow-up. Everyone can have an off day, but using your phone to watch TikTok during a client's facial and then failing to respond to a formal complaint isn't the level of professionalism I expect from a company that promotes relaxation and self-care.