I'm another Ames resident with computer issues and after calling HomeTown Tech my issues are over…read more I chose them because they have a high Better Business Bureau rating but I'll stay because they are excellent at what they do. They went over and above the call of duty in helping me and my 2 computers. I moved here from CA years ago and this company has attributes that shout Iowa Nice. Very intelligent and very knowledgeable and highly skilled but with none of the gimmicks and hard sell pressure. None. I highly recommend these people - and I tend to be picky!

I came in with the hopes of fixing / upgrading my pc. Not only did they upcharge me about $75 per…read morepart I purchased. They also charged me $300 for 3 hours of labor. And to top it all off. My pc has an overheating issue. They have a "30" day warranty and I brought my pc back 3 times during this period. Same issue and the tech literally told me he couldn't fix the issue that they created. I got scammed. The manager is crazy saying she doesn't "manage her techs" when I asked for ETA multiple times. They hardly pick up the phone during office hours. Never use this place they are horrendous and will cost you an arm & a leg.

Exceptionally fast, clear, helpful heating service. They arrived on time, diagnosed the issue…read morequickly, explained the repair, retrieved the parts immediately, talked through each step of the repair as they were doing it, and educated me broadly on the care and maintenance of my system while they were working. The price was clear and fair. I couldn't have received better service.

Had a minor leak under the kitchen sink. Called them, was told they where playing catch up but…read morewould do there best to be at my house before the end of day. Two hours later they showed fixed the problem thanked us and left. Very professional as always!

I needed to replace an element in my oven that had burst into flame while baking something, so I…read morefirst tried calling Greg's, whom we have used in the past. Unfortunately they are no longer taking service calls because the owner is having health issues. So then I tried Best Buy. The computer on the phone shunted me over to the geek team, where I waited for fifteen minutes listening to dead air. I get fed up and hung up, and then I tried Crise. I have to confess I was a little nervous about doing so because there was only one review here, and it was extremely negative. However, I called anyway, and am glad I did. I called yesterday and the phone was answered by a human, a definite good start. She asked me some very relevant questions about the oven and element and said she would call back within half an hour. Just about 25 minutes later she called back and said they could have the element shipped up from Des Moines and could be at my house the next day (today). She gave me two time windows in the morning (8:30 to 10:30 or 10:30 to 12:30; I picked the earlier). She then gave me an estimate, breaking down the total cost into the service call fee, the time and labor, and the cost of the replacement element. I agreed, and she said they would be offer between 8:30 and 10:30, and the repairman would call first. This morning, at around 8:10, I got a call from the repairman who said he could be at my house within ten minutes. I said that was great and he arrived right on schedule. He did the work promptly, and at the moment the oven now seems to be working fine. Of course, things may change in the next few days, and if so I will amend this review, but right now everything is great-- my oven is even preheating faster than usual, probably because the element is new. The total cost was even about 20 dollars below the telephone estimate. I was very impressed with every aspect of my interaction with Crise. Both the woman on the phone and the repairman were very professional. True, they are not cheap, but there was no bait and switch here: the price was thoroughly explained to me in advance (and, as noted, turned out to be a bit cheaper than the price that was quoted). I have only one mild suggestion: although just about everybody acts these days like Covid is over, it is not, and some of us senior citizens are at high risk for the disease. It would be nice if the serviceman carried a mask in his pocket and asked the homeowners if they would like him to use it. (To be fair, I could have asked if he had one, but did not.) But apart from this, I highly recommend this company; my experience with them was nothing like the first reviewer wrote about.

Was late for initial visit. Waited a week and called to find out status, said he would be there on…read moreFriday at 2:30. Finally at 4:50 I called and he said he is not coming, rain into trouble. He didnt bother to tell me. He said he could come Monday or Tuesday, I picked Tuesday, he said he couldnt give me any idea of time when he would come, I asked if he can REALLY be there and he hung up on me. Extremely poor customer service, if you can get any at all. Dont waste your time on them.

Had a septic pump and problems over a weekend. I talked to Rod Clouser and they said they would…read moretake care of us. We had to get tanks pumped first. I let Clouser know when tanks were pumped and they were out here within a couple of hours. They coordinated back and forth with the electricians and got us taken care of. They have handled water heater issues in the past for us. Very prompt, courteous, and get the job done. We very much appreciate them.

I had such a positive experience with Clouser Plumbing. I called to have them come out to install a…read morenew sink (going from two basin to one basin) and instant hot water heater. They came out within a day of calling to make sure that our existing plumbing would work with the new sink and there would be no surprises. They even came out and disassembled the old sink for us before the counter installers came. Clouser Plumbing came out at the time specified, was quick, affordable, and communicative with the whole project. I'll be calling them again for any future plumbing work!

Air Xchange Duct Cleaning was fantastic. Casey and his assistant were fast, professional, and…read morefriendly. Casey took the time to explain what he would do and then showed me the results of the dust gathering. Casey was upfront on the phone with his charges, which were very competitive. Plus, he arranged his visit shortly after my call. And they cleaned up after themselves. Great job, quality service, and good value. I highly recommend this company. Thanks, guys.

i can not believe the change in my home after Casey and Nick cleaned my ducts. They did a wounder…read morefull job. i could recommend them to anyone, they were very nice and new what they were doing. Thanks for a job well done!!!! Becky

I requested 3 new home runs ran from a flush mount breaker panel box into my workshop. I…read morespecifically requested surface mount in conduit for ease of expansion later. Not only did Chad and his team provide a prompt, fairly priced, throughout estimate, but considered my current and future needs, exceeding expectations. The install was extremely clean and was exactly what I described needing (and more)!

2-years ago we had Cyclone Contracting come out to replace a large bay window. They were able to…read morequote it multiple ways and we settled on (4) large windows versus the (3) that were previously there. When they came out to do the work they were like a well oiled machine removing the old window, repairing the framework, and getting the new windows installed. It turned out great and I would highly recommend them for tasks that are too large for one or two people to handle!

Great company and excellent work! They did a kitchen, laundry remodel for us and it Looks…read morefantastic. This team is the best! Professional. Skilled. Determined to do the job right. Highest recommendation!

Just had another great service from Crystal Clean! I've been using Crystal Clean for over 10 years…read morefor our personal residence as well as commercial sites in a business to business capacity. I'm always impressed with the technicians professionalism and consistency. Window cleaning is always great, but recently used them to clean out dryer vents. Holy cow! I never realized how much airflow was being restricted. Our clothes dry quicker and we're saving energy! I recommend Crystal Clean to everyone who's looking for home services. Thanks for the being my trusted go to guys!

Wish I could give them a zero. Travis washed our windows two years in a row and then sent us an…read moreemail stating we would get 20% off our fee if we booked in March. We attempted to book and the regular fee over doubled then he discounted 20% which in turn was a 70% increase. We asked why and Travis said he misquoted the first time. Mentioned that he actually misquoted us two times and how could that be. Travis's response was said he does not do business like that. I would try to find a more reputable honest business to work with, not Crystal Clean. Just realized a couple of months later that the original two times Travis washed our windows he must have been giving us contractor pricing since he worked with our home builder. Apparently he did not want to tell us this and that is why his response was so strange after we found out he changed his prices for the 3rd year.