It is difficult for me to express in words how DISAPPOINTED and how ASTONISHED I was to receive…read morethis kind of shoddy treatment from a local vendor I have been using for 30 years. To summarize, I asked them to perform a lighting exchange from fluorescent to LED In my home shop. They came out within a few days, did a nice job of assessing the situation and providing me with the raw materials, then they did about half the job (the easy half), then flat-out refused (nicely) to come back and finish it. said they had manpower problems. They charged me the full $1500 amount and their invoice reported that the job was completed. I spent $1600 and a lot of personal effort to complete the job myself. After failing to get any dialogue from them, I plan to pay the invoice to avoid further hassle. The price they pay will be this review! The following is a letter I wrote two months ago to the company that has all the details of timing and sequence. I never received a reply. I certainly will never ask them to do anything else for me. I waited a long time to write this review because I just COULD NOT believe that a reputable company would behave in this manner: Dear Nelson Electric: Please help me understand. Early December 2022, I asked you to to revise the lighting system in my shop from Fluorescent to LED. 'Twas a natural choice, because you wired and lit my shop in 2008 and did a really sweet job. The circuit box is a work of art. You sent a senior electrician and apprentice out Dec 13 and we had a good day. He surveyed the situation, did some research, gave me good advice, and brought all the bulbs needed. The difficult part was five 8-foot fixtures on a high ceiling that needed ballasts removed and circuitry restored before placing the 8-ft LED bulbs. Your team didn't have the necessary ladders/scaffold to reach the 3 difficult (16-ft high) fixtures, so they did the easier 2 and left me with the impression they would be back. I never got a call-back, so after about 2 months, I put a call into your general office, and eventually 2 calls to "Buddy," job scheduler? I emphasize all interactions were cordial and I think admirably honest, except for one thing: I THINK IT WAS JUST A DIFFICULT, LOW-PAY JOB AND NOBODY WANTED TO FINISH IT! Buddy told me during the first call that he would try to get the completion scheduled, but a couple weeks later during my second call, he was honest enough to tell me that he was having significant manpower shortage problems and he didn't think the job would be completed within 6 to 9 months, and when I asked if it would be appropriate for me to prep the work place and hire a friend independently to complete the job, he welcomed that option. I understand that. I've done my fair share of difficult jobs. But I don't really have a grasp on how a company with your reputation could start a job and verbally contract to finish it, then just blow it off. I got a bill for services invoice (attached) on December 17. It is my personal compulsion, my mission in fact, to pay such bills in full immediately upon job completion. But it is also my cautious character to avoid paying for jobs that have not been finished. The services and advice (and of course materials) that you provided were valuable to me. I'm not trying to get out of paying for that. But it cost me considerable $'s to buy and build a scaffold and hire a friend to complete the work and I think maybe some downward adjustment of your bill is in order. The invoice implies the work was completed. Thank you very much for your consideration. I'm sorry this is so long, but I wanted to make sure you had all the details. Invoice attached. Sincerely, Mark Taylor

Nelson Electric was courteous from the initial call. They got to us fast and only took less than an…read morehour to resolve our issue. I will definitely be calling them for any future needs.

Quick and friendly service, very clean finished product. I had electrical inspections at three…read morehouses, one house needed knob and tube wiring replaced with modern wiring, two houses got the electrical surge protector installed, two houses had new outlets installed, and one house had two added high capacity electrical outlets for AC/Heater/Hair Dryer etc. Recommend service package. Best electrical inspection I've had for any properties in the past 10 years. Still using

Easy to set up and discuss via customer preferred method. One hickup was they were going to charge…read morefor the estimate but when I declined that they waived the fee so the estimate attempt was a success.

Just lost my business over preventable issues. Over mixed an ingredient on an application, killed…read moremy lawn, first mistake. They offered to make it right and fix it and put sprinklers out on timers, no problem. I hear a loud noise last night, go out to my spigot, it's gushing water everywhere, second mistake; timer wasn't setup right and I have 3 inches of standing water below spigot against my foundation-this was before the rain and storm hit, which could cost $20k or more if it flooded my basement. I let em know, they said the owner would be out first thing in the morning. After noon today, I see 2 guys on my property adjusting hoses/sprinklers, no acknowledgement or telling us they were here-no call or reach out from the business, nothing. I go out, turns out one is the owner, I asked him to cancel and remove his equipment and refund all monies paid this year. Owner didn't even say sorry or acknowledge the issue. Only positive is an hour after that, director of ops, Kenny called me and owned it and apologized, offered to bring my check out today, so at least he did the right thing. I wouldn't recommend this business.

Amazing customer service and quick responses from team members. Ran into a small issue this past…read moresnow storm and it was immediately resolved and a resolution was found for future snow storms! Highly recommend using Latitude 41 for snow and lawn care

Very impressed. The work is NEAT, looks great (and I'm picky on electric). Elliot is friendly. Free…read moreestimate, arrived exactly when he said he would. I would definitely hire him again. He did exactly what was needed and made the cords going to the door openers secure. I'm sure it wasn't totally easy tying into an already existing complex set of conduits and boxes way up in the air - 15 feet high, but it looks like it was all done together, nothing patchy or cobbled in. I feel the price was right for the work done. He did exactly what was asked and even swapped out an extension cord I had elsewhere which was a bit too short for the job. He installed my cord and secured it perfectly.

I needed an electrician to come check out a breaker since my oven kept tripping it. Elliott came…read moreout and looked into and found that the contacts just needed to be tightened. I appreciate how quick he came out and the effective repair!

I had a serious issue with my home electrical panel that was in dire need of repair. After three…read moreestimates I went with Upfront Electrical and let me tell you I am glad I did. He was super nice and listened to what my concerns were before he gave me a couple quotes to decide just how much I wanted done and how much he was willing to do. We came up with a great plan for my needs and he got everything done in a very timely manner. Granted we had to wait for Mid American to do some of the work and the city inspector to make sure it was done correctly before we could move on. He made sure to keep me in the loop of where we stood and when he would be able to do more. The whole process went very smoothly and I could not be happier. Unless the job was free but we all know that was not happening. I would highly recommend Upfront for any electrical work you need done. I will not hesitate to call him for any other electrical work I need done

From the owner: Call now to experience top notch service from a family owned and opperated company. We take care of…read moreour clients as one of our own. We guarantee 100% satisfaction. No one stands behind their work like the Upfront electrical family!

Wonderful service! We experienced an issue at our home & Justin came to check it out That day. He…read morehelped us resolve the problem that could have cost us a lot of money! Thank you so much, Enderson Electric!

From the owner: We started as a one man shop in 2010, then in 2014 my son joined our team and we began to steadily…read moregrow, currently employing 7 on our team.