Very good local insurance agent. We were able to find insurance policy that fits our need thanks…read moreto Jerome Dickson. I will recommend anyone who is looking for a good agent in city of Oring or near by neighborhood.

Terrible agent, they gave me fake news about my bills and I needed paid one bill of just 20 bucks…read morein collection service, the worst insurance agent ever, I changed to Liberty now and I'm happy, please if you care to your credit don't make nothing with this guy.

I've had nothing but frustrating customer service, and recently discovered I was overcharged for…read moremonths on what should have been an obvious mistake. Now trying to get a refund has been just as frustrating. I would recommend you shop at other insurance companies.

They missed an error on their part causing us to have to have to find another insurance company…read moreafter being with them for years! After the fact, Christian said he would fix the error when I brought it to his attention back in December of 2023. 7 months later the error was NEVER fixed and we are currently being quoted double, almost triple for insurance. Now I have to do the work to fix what he and his office should've caught.

Love this office and staff! Friendly and communicative! Always so helpful with any questions!read more

Saw the truck representing this company this morning on my commute to work. By the way he was…read moredriving I'm surprised he can insure himself.

Cancelled my insurance policy when I moved out of state. They still billed my credit card. Shady…read morebusiness, not recommended.

While I was insured with them it was fine, however when I removed my ex due to divorce, the agent…read morelaughed hysterically at this reason (I was offended). He then said your premium will go up NEXT month but never said why, I said I was cancelling due to a move. Now that I have cancelled they say I have a balance past due, due to removing a driver. And while they reviewed the call and admit they did not tell me why I would have the rate increase in the phone call, but because I was told there would be an increase I owe the balance. This is unacceptable, it should have been explained so that I could cancel sooner to avoid the fee. I assumed it was just a general rate increase, if you're assessing fees to clients, you should explain it BEFORE not after.

The customer service !!!What could improve?!?! CUSTOMER SERVICE!!!! I am a senior on a fixed income…read moreand have been a customer for at least 20+ years and my policy has had only one name on it for those last 20+ years. But I got a letter at the beginning of the year that told me they were going to put another person on my policy unless I contacted them. Mind you I don't know this person, they DO NOT have the same last name as myself and the only connected is that she previously lived in the same rental as I now live and she also had farmers insurance. I called the last day of the deadline to speak with someone at the office but they were off on some seminar with no one at the office to tend to customers or redirect phones. So I called farmers directly. They told me they had taken her off my account and had stopped her payment from going thru (only my payment would go thru) and said it was all taken care of. The payment was originally my insurance payment plus this persons insurance payment that was $161 per month!! So the next month they charge me again for my payment and the other persons $161 and they won't reverse it. And Chris told me never to call back when I called to complain to him about the charge! So yea they need customer service training! Imagine for decades you just pay your insurance and one day they charge you double and tell you not to call back when you complain! Is that what our world is coming to?