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    Todd Russell Insurance Agency

    1.0 (1 review)

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    11 years ago

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    Farmers Insurance - Chris Faverty - Farmers Agent

    Farmers Insurance - Chris Faverty

    (5 reviews)

    While I was insured with them it was fine, however when I removed my ex due to divorce, the agent…read morelaughed hysterically at this reason (I was offended). He then said your premium will go up NEXT month but never said why, I said I was cancelling due to a move. Now that I have cancelled they say I have a balance past due, due to removing a driver. And while they reviewed the call and admit they did not tell me why I would have the rate increase in the phone call, but because I was told there would be an increase I owe the balance. This is unacceptable, it should have been explained so that I could cancel sooner to avoid the fee. I assumed it was just a general rate increase, if you're assessing fees to clients, you should explain it BEFORE not after.

    The customer service !!!What could improve?!?! CUSTOMER SERVICE!!!! I am a senior on a fixed income…read moreand have been a customer for at least 20+ years and my policy has had only one name on it for those last 20+ years. But I got a letter at the beginning of the year that told me they were going to put another person on my policy unless I contacted them. Mind you I don't know this person, they DO NOT have the same last name as myself and the only connected is that she previously lived in the same rental as I now live and she also had farmers insurance. I called the last day of the deadline to speak with someone at the office but they were off on some seminar with no one at the office to tend to customers or redirect phones. So I called farmers directly. They told me they had taken her off my account and had stopped her payment from going thru (only my payment would go thru) and said it was all taken care of. The payment was originally my insurance payment plus this persons insurance payment that was $161 per month!! So the next month they charge me again for my payment and the other persons $161 and they won't reverse it. And Chris told me never to call back when I called to complain to him about the charge! So yea they need customer service training! Imagine for decades you just pay your insurance and one day they charge you double and tell you not to call back when you complain! Is that what our world is coming to?

    Todd Russell Insurance Agency - insurance - Updated May 2026

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