I have been with Brady and his team for over 15 years in Federal Way, and I stay because they are a…read moregreat team with strong customer service, and I know I'm getting taken care of. I have auto, home and life insurance through Brady Nelson State Farm. I've talked with Holly and others in the office for casual things like address updates and misc questions and they answer immediately or are prompt to respond via phone or email. When I want to talk to Brady I always have access to him and can call or email him directly. I disagree with other comments posted and my experience spans 15 years and multiple policy changes over time.

Please read the other negative reviews. The terrible customer service is my primary problem with…read morethis business. When I was actually able to contact a live person in the past, I was read a canned, scripted response to my questions and concerns. Every time I call, without exceptions, I get voice mail. Some of the problem seem to be the complete lack of support from State Farm, and part of it is because of the very large turnover of employees at Mr. Nelson's agency. Most recently: I have been trying to get support for problems with my insurance billing for over a month. Numerous calls and emails were not responded to except one time. Yesterday I was fed up and switched insurance companies. I left a voice message AND sent an email to Mr. Nelson himself to cancel all of my State Farm policies and have received only a canned email message from Mr. Nelson to contact his team with my request. I am back with Geico (where I should have stayed all along) and paying much less for the same exact coverage. PS. The purpose of dealing with an agency is to get direct and personal customer service. This simply did not happen for me here.

Seems like every year our Insurance rates keep jumping up. So we were ready to cancel our existing…read morepolicy due to the rate increase's. We went to insurance brokerage firm A.E. Long Insurance in Puyallup. We talked with the new Accounts Manager Lynne Bromley. She took the time to go over our existing policy's and also took the time to see if she could find different Insurance carrier's to compare rates and coverage's. I'm so glad Lynne took the time to check and compare insurance rates from other company's as now we know for sure we have the best rates and coverage's on all our policy's. Thank You Lynne for taking the time to help us, Your Awesome!!!

We are so relieved to have found Tiffany Weir at Health Insurance NW…read more She has almost 30 years of experience and she likes helping people through this step of finding health insurance! We cannot go through an employer and we are not at the age of medicare so we were a bit lost in this process. So far so good, we are all set, new medical health insurance starts next month. Tiffany listened to our needs and wishes and did the research and located what she thinks is the best fit. After studying her suggestion, we agree! We need people who want to help others and Tiffany is that person!

Our adult son chose to quit job and go back to school full-time. I was concerned since he would no…read morelonger have his medical insurance. We contacted Health Insurance NW and they guided him through the process of finding affordable options. I can rest easy now that I know he won't have to worry about the expense if he should need medical care.

Best insurance. Great service and very personal service ever. They anyway listen to me and met all…read moremy needs

Greg and his staff are always helpful and have been there for us for almost 30 years. Any…read morequestions we have are answered quickly and any changes we need are handled efficiently. We love having Greg and the office staff as our "personal" insurance partners for all of these past years.

Came in to get my international driver's license for my upcoming trip to Japan to drive the go…read morecarts. Theresa helped us with the process which was super easy. You fill out a form, they snap a photo($15), you pay $20 for the license and we were out of there in 20 mins. The store is so spacious, clean, and welcoming. They have a lot of travel books, travel essentials, suitcases and travel agents (you have to make a reservation in advance) to help. Overall, it was a friendly and welcoming experience if you're planning your vacation.

Stopped by today 12/6/22 Tuesday and met Dana Hays, now my agent. Since my relocation from Cali. I…read morehad not made to the time transfer our insurance to Washington. Dana advised and explained that there is no Triple A insurance per say, however, that they are an insurance agent that offers various auto and home insurance. She ran a few quotes and was able to provide me with better full coverage (100k Bodily Injury/100k Property Damage/Uninsured 100k & Underinsured Motorist 100k, Personal Injury 10k, Car Rental $60/day, Comp deductible 100 and Collision deductible 500. Overall, this was less premium then my Cali coverage. I was truly happy. She did not rush me or pressure me. Stated that we can run the insurance again at 6 months upon renewal to see if there are other better offers. I highly recommended seeking Dana for all your auto and home and travel needs!!

The commercials don't say enough; I've been with Sheila york for years and years. They are the…read morecompany I recommend to my friends and family. I'm always on the go and have so much on my plate that having a company in my corner is so valuable. They treat me like family. There aren't always the cheapest but they are truly and exceptional team. I've been working with Laura for 17 years and can't imagine anyone else helping me with all my stuff. I pretty much use them for everything from car, home, umbrella, renters etc. Everyone in this office is fantastic and I highly recommend them for your needs If your looking for incredible service and quality.

We are State Farm customers for home insurance but not car insurance. I asked about having State…read moreFarm insurance documents regarding a car accident notarized since other party is insured by State Farm and we have State Farm home insurance. Was told that they would not notarize their own documents since I was not a State Farm customer for car insurance.

Amazing service with great value. 100%recommend this agency for Auto, Home Or Business insurance.read more

After an aggravating attempt to get quotes for car and renter's insurance when I first moved to the…read morePacific NW, Kevin gathered quotes and set me up in a matter of minutes. He even found better rates than I had been quoted previously. He is a true professional for business insurance as well as personal lines.

Kevin is a true professional with a heart to serve. He will get the exact right coverage for you-…read moreno more, no less. He's helped with several of my clients already and has already saved one of my transactions from going sideways by jumping in and handling an insurance issue. Kevin makes getting a quote quick and painless. He's got a ton of options for insurance carriers and always finds the right policy that suits your needs. An excellent communicator, he truly knows his stuff and is passionate about his work. It's hard to find people like Kevin who've got your back. Call Kevin and get some quotes going so he can start saving you money!