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    Todd Greeson

    1.0 (1 review)
    Closed 8:00 am - 4:00 pm

    Services - Todd Greeson

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Todd Greeson Photos

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    6 years ago

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    Dental Care at Alamance Crossing

    Dental Care at Alamance Crossing

    3.4
    (5 reviews)
    3.1 mi

    I've been coming here for a four years or so. I had a bad experience at another distance who gave…read moreme insufficient pain meds for a filling and drilled into my tooth so I switched to here and never looked back. They are always caring, compassionate, thorough, and professional. And they've been in network for all my insurance. When I moved to SC I still kept coming back here. Moved to MS and still come here when I'm in town. I always have a smooth experience.

    I am extremely disappointed with my experience at this dental office…read more From the very beginning, there were issues with verifying my insurance. I provided my insurance card and all the necessary information, yet I had to repeatedly go back and forth with the staff member responsible for insurance verification because my coverage was not being entered correctly. It appeared that outdated information was being pulled instead of using the member ID and information I had provided, creating a frustrating and unnecessary delay in the process. After finally getting the insurance information sorted out, I completed a comprehensive evaluation and imaging. Based on the information provided by the office, I was presented with a treatment plan and an estimated out-of-pocket cost. Relying on that information, I proceeded with the first phase of treatment. When I returned for the second phase of treatment, I was informed that I would owe significantly more than what I had originally been told. Naturally, I questioned the discrepancy. The response I received was, "That was just an estimate." While I understand that insurance estimates are not guarantees, that explanation felt dismissive. Every document the office provided--including the updated payment document I was handed that day--clearly stated "estimate." If patients are expected to rely on these estimates to make treatment decisions and budget accordingly, then the estimates should be as accurate as possible, especially after insurance information has supposedly been verified. My frustration is not simply about paying more. It's about the lack of accountability and transparency. When there are insurance verification issues from the start and then patients are later faced with unexpected costs, it undermines confidence in the billing process. Patients deserve clear communication, accurate insurance verification, and realistic expectations regarding their financial responsibility before treatment begins. Unfortunately, that was not my experience. I hope the office takes steps to improve its insurance and billing practices so that future patients are not left feeling blindsided by unexpected charges. Update Thank you for replying via yelp. My review was intended to reflect my personal experience and provide public awareness for other patients. I addressed my concerns directly with the office in person today and clearly communicated my disappointment regarding the situation. As a result, I do not have any additional feedback to provide. The concerns meant for the clinic were already discussed during my visit.

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    Dental Care at Alamance Crossing
    Dental Care at Alamance Crossing
    Dental Care at Alamance Crossing

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    Todd Greeson - generaldentistry - Updated July 2026

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