they charge more than they should for a service to be rendered and when you check with your insurance and find out the service was covered, they make up lies and refuse to pay back full amount. The quality of service sucks also. The star rating at this facility is 0. read more

STAY CLEAR FROM ASPEN DENTAL. Read further for my experience with them. I agree with everyone stating this is definitely LESS THAN 1 STAR. Got dentures that did NOT fit went back numerous times for what they say was adjustments and they still don't fit. where the plate should be smooth i feels like sand paper. I have disputed this several times until finally the lady said it's your credit that's being affected not theirs. what am I supposed to do, pay for something that doesn't work. if anyone have a solution please share it with me because I'm at my wits end. But if ANYONE READ THIS, STAY CLEAR FROM ASPEN DENTAL!!!!!!!! read more

I went for dentures, had all my upper pulled and received immediate dentures and they were to big. I went in to get them adjustment and the lady cracked them. I called back in and was told that they couldn't fix them not unless it was completely broken. At this point, I want my permanent dentures so be done with this whole process. Most of the people there are really nice people but when you call the office expect to wait at least 15 mins on the phone before you get any help. read more

I'm very disappointed with this dental office I received dentures that did not fit from the beginning and after several repeated adjustments they still don't fit. now I'm having to pay for teeth that I can't use. after complaining and disputing this, the most they could give me was 1/2 off. I was scammed so I am warning everyone to stay clear and don't use care credit either because they don't help either. They can have the teeth back just give me my credit back and I can try somewhere else. read more

I am not impressed with this office! Today I had an 8:30 am appointment. In fact, at 8:18 am, I received a reminder via text from Aspen for this appointment. I arrived at office 8:25 am, checked in to be informed that I would have to be rescheduled. The receptionist was unapologetic regarding the inconvenience caused and my schedule. In addition, I was informed that office has 1 hygienist and despite the fact that my appointment was cancelled by the office, the receptionist felt justified in expressing to me the next available time this office would reschedule my appointment would be in January 2024. This is unacceptable! read more

Being informed on finances, insurance and retroactive coverage that would have paid the whole bill. Meanwhile we did dental price comparison and they overcharged us by 7000 and won't take insurance and acted like they did a favor because she through in one more implant for free. We didn't have 13000 laying around. We paid them 7 grand and feel as if we do not owe them anymore whatsoever. They should charge for implant stuff only because that's how it would be if they had taken the insurance. I plan to talk to the owner. They changed office managers whom we discussed insurance, finances etc. And anyhow we don't owe 6 more grand. They tell me I can't see a doctor who takes my insurance for the rest. I guess a 7000 dollar write off would be fair. Let you know soon. Also we did price comparisons across this city and they all said 6400 out of pocket expense only with no insurance. So be careful. read more

I scheduled an appointment with Aspen Dental after my insurance plan changed and was no longer in network with my previous Dental office. After going in for a consult and given a dental plan, I decided to move forward with the plan even though I thought it was extremely expensive. I had to set up a payment plan and you have to prepaid for each service. Again, I wanted to establish with a new dentist and was ok. The initial cleaning service was fine and the hygienist was very good. The experience changed once I came to the next visit with my Dentist. I was scheduled to have a couple fillings done. I was very anxious as I am always with the Dentist. My appointment was at 7:30, but the dentist did not come in the room until 8:30 with no explanations. Hello and starts talking to the assistant. The experience was so awful, my face and mouth felt swollen for the entire day. You would expect the dentist to walk you through what he was doing- that didn't happen. I was sent a survey asking about my experience, I was very honest about the experience. When I called back for the next appointment to ask if I could get a new Dentist, they refused and said they read my survey and felt like I needed to find a new dentist. So instead of taking the survey as an opportunity to make any changes or improvements, they refused further services. UNBELIEVABLE! I am also contacting the Corporate office because this should be unacceptable for any business. If you don't want to hear the feedback and experience from the patient, client, or customer, why send it out. read more

if I could give less than 1 star I would. when I scheduled my first appointment I was very clear I needed a cleaning. then on the call I got my reminder call a couple days prior to appointment the lady was extremely rude and told me no this is just for x-rays. after talking with her she said maybe they could fit it in. on the day of appointment I was told I could not get my teeth cleaned and again the same lady I spoke to on the phone who scheduled my cleaning was extremely rude and talked down to me. I scheduled my cleaning several months out as it was the first Saturday appointment. went to that appointment and was told that they had no dental hygienist and someone was supposed to call me--of course that did not happen. again the same lady spoke down to me. I will never go back. I work in the medical field and would never treat a patient this way. I never received one I am sorry from this place. run from it read more